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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: slavo.benko on September 01, 2020, 12:41:21 PM

Title: NEW Avast Version 20.7 (August/September 2020)
Post by: slavo.benko on September 01, 2020, 12:41:21 PM
Hi all, please welcome Avast version 20.7 (20.7.2425) 

The latest news:

Something extra for out beta users:

From 100+ tasks related to this release, here’s some highlights of things we’ve fixed and improved:

How to install:

1. Update from your existing Avast version via Settings -> Update -> Update program
2. Or you can download and install files:

Online installers (recommended):
Offline installers:

We hope you enjoy the new version and big thanks to all that made this happen!
AVAST Team
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Asyn on September 01, 2020, 01:18:06 PM
Thanks Benko, spreading the news... :)
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: abruptum on September 01, 2020, 02:18:51 PM
Are previous settings preserved when upgrading to version 20.7 ?
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Asyn on September 01, 2020, 02:21:33 PM
Are previous settings preserved when upgrading to version 20.7 ?
Sure.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: abruptum on September 01, 2020, 02:56:47 PM
Now I have 4 AvastUI.exe processes (5 when GUI is opened) and memory usage is insane.
Windows 7 Ultimate x64.

Edit :

OK, memory usage is fine now, but I still have 4 AvastUI.exe processes running.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: JamesWM on September 01, 2020, 03:14:57 PM
I had to uninstall Avast after today's update, it had a memory leak. It was taking up more than 32 GB and growing. Once uninstalled, the problem was gone.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: xobal on September 01, 2020, 03:23:17 PM
Now I have 4 AvastUI.exe processes (5 when GUI is opened) and memory usage is insane.
Windows 7 Ultimate x64.

Edit :

OK, memory usage is fine now, but I still have 4 AvastUI.exe processes running.

Yes, now 4 AvastUI.exe processes are running (5 when GUI is opened). Before update I had only 2 AvastUI.exe processes (3 when GUI was opened). How many AvastUI.exe processes will be after next update? 6 or 8?  :-\
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: NON on September 01, 2020, 03:36:05 PM
Thanks for the new release :)
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: TatyK on September 01, 2020, 05:24:56 PM
Had to do restore system on windows 7. Processor was constantly at 13% and I kept having memory leaks. It was impossible to do anything.  :(
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: TheOwner on September 01, 2020, 05:31:53 PM
Hello,
i am getting errors in Windows Event Viewer, more info here: https://forum.avast.com/index.php?topic=237553.0

Other problems:
Statistics seams dead for me, i browsed many websites and Avast still says 0 connections tested. After some PC restarts i finally see some numbers, so statistics are not "live".
UI contrast change is awful and cause only pain in eyes.
Windows start seems little faster which is one plus I see.

I have to say i am disappointed, previous version was good (before UI contrast change).

Btw. Chrome marked offline version as unsafe for download. Also dont understand why offline version are offered trough http and online version trough https.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: NON on September 01, 2020, 05:46:44 PM
I don't see any memory leak here. A screenshot would help.
Also guys having an issue should start your own topic than to post it here.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: solek on September 01, 2020, 05:59:31 PM
After upgrading avast antivirus version 20.7.2425 (сборка 20.7.5568.590) RAM usage 12 GB from 16GB RAM. My system - Windows 7 Ultimate service pack 1.
Before last update this problem was not.
How the fix this problem ???
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Roger363 on September 01, 2020, 06:48:44 PM
Manage passwords is now  broken.  I can not show passwords, all I can edit is to delete a password.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Asyn on September 01, 2020, 07:03:53 PM
Manage passwords is now  broken.  I can not show passwords, all I can edit is to delete a password.
Hi, see: https://forum.avast.com/index.php?topic=237432.0
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Roger363 on September 01, 2020, 07:26:41 PM
That link helps -- sort of. The options are there we just can not see them.  That is still a bug in the new release. The color scheme needs to be changed.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Asyn on September 01, 2020, 07:45:10 PM
That link helps -- sort of. The options are there we just can not see them.  That is still a bug in the new release. The color scheme needs to be changed.
You're welcome. The devs are working on a fix.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: mikeyc19 on September 01, 2020, 09:03:10 PM
hello, not sure what is happening with my avast but after the update, the Avast Service is continually running taking 30% of CPU nonstop. 3 reboots have solved nothing, neither has a full shutdown. why is this happening?? How do I fix this?
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Asyn on September 02, 2020, 10:46:15 AM
hello, not sure what is happening with my avast but after the update, the Avast Service is continually running taking 30% of CPU nonstop. 3 reboots have solved nothing, neither has a full shutdown. why is this happening?? How do I fix this?
-> https://forum.avast.com/index.php?topic=237567.0
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: lehneralexander on September 02, 2020, 03:21:54 PM
hello guys,
after upgrading to 2.7.2425 the pc (win7 sp1) started to lag around extensively. every action was laggy caused by a enormous amount of cpu usage. not only by avast, but by the opened programs too. vivaldi or firefox for example needed much more time than usual and once started, they were laggy as well, as every keyboard stroke.
disabling of avast did not help, so i deinstalled avast and this issue was gone. everything back to a normal, quick and fast response.
i deinstalled avast via the deinstalling tool to get rid of everything. then i installed it again.
same issue as before. the pc is slow again. so i got rid of avast again and the pc is again nice and fast.

please check your possibility to solve this issue, or maybe provide a possibility to revert the update to 2.6.2420. thank you!
alex
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Asyn on September 02, 2020, 03:37:47 PM
Hi Alex, if you're willing to help, see: https://forum.avast.com/index.php?topic=237567.0
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: loungehake on September 03, 2020, 01:37:14 PM
I have withdrawn the comment.  I overlooked an important factor, Power Options, which invalidated what I wrote.

The variables created by changing the power options just before installing Avast 20.7 were sufficient to affect the perceived effects as displayed in Task Manager of updating from Avast 20.6 to 20.7.  I am now satisified that Avast 20.7 works well and I changed this comment as soon as I was aware of my error so as not to offer confusing information to others.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: nadimmahmudkitkat on September 04, 2020, 12:05:50 PM
i am facing a problem that is when i download movie from torrent,avast firewall use lot of cpu and ram,help me.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: NON on September 04, 2020, 01:06:48 PM
i am facing a problem that is when i download movie from torrent,avast firewall use lot of cpu and ram,help me.
Is it legal in the first place ???
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: grumpy3 on September 04, 2020, 03:28:25 PM
Same problem as already listed auto upgraded to latest version few days ago  and ever since my pc running premium has been extremely slow often crashing chrome and avast itself constantly running at 100% cpu usage (avast services 35% and avast installer 37%) and slowly increasing memory usage until it hits  90+% and just stops responding shortly after.
did a full uninstall and reinstall and every thing seems to be back to normal.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: predatorz on September 05, 2020, 06:04:05 AM
successful updated on my desktop to 20.7
so far no issues seen.

Running Avast free with below Components
File Shield, Behavior Shield, Web Shield, Mail Shield, Ransomware Shield and Rescue Disk.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: loungehake on September 06, 2020, 12:38:51 PM
I have withdrawn the comment.  I overlooked an important factor, Power Options, which invalidated what I wrote.

The variables created by changing the power options just before installing Avast 20.7 were sufficient to affect the perceived effects as displayed in Task Manager of updating from Avast 20.6 to 20.7.  I am now satisified that Avast 20.7 works well and I changed this comment as soon as I was aware of my error so as not to offer confusing information to others.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Zoart666 on September 06, 2020, 05:30:16 PM
Now I have 4 AvastUI.exe processes (5 when GUI is opened) and memory usage is insane.
Windows 7 Ultimate x64.

Edit :

OK, memory usage is fine now, but I still have 4 AvastUI.exe processes running.

Same here 4 AvastUI.exe. Is this supposed to be normal? Can anyone with more knowledge confirm this?
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: chris.. on September 06, 2020, 06:53:26 PM
Now I have 4 AvastUI.exe processes (5 when GUI is opened) and memory usage is insane.
Windows 7 Ultimate x64.

Edit :

OK, memory usage is fine now, but I still have 4 AvastUI.exe processes running.

Same here 4 AvastUI.exe. Is this supposed to be normal? Can anyone with more knowledge confirm this?
you're lucky, as far I'm concerned ,  it's 5 processes and 6 when the IU is opened.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: loungehake on September 06, 2020, 11:41:53 PM
Now I have 4 AvastUI.exe processes (5 when GUI is opened) and memory usage is insane.
Windows 7 Ultimate x64.

Edit :

OK, memory usage is fine now, but I still have 4 AvastUI.exe processes running.

Those several AvastUI.exe processes are in demand paged virtual memory so if they not executing then the RAM that was allocated to them will be reallocated to other processes as required.  If they become active again then they can be paged back into RAM.
Title: Re: NUOVA versione Avast 20.7 (agosto/settembre 2020)
Post by: cbino on September 07, 2020, 07:05:26 PM
I congratulate all those who work to develop antivirus software that is beginning to be the negation of a simple antivirus.
We move from the hidden and no longer accessible settings, to the geek: area (even for an operation such as deleting the scan history which should be easily accessible right in the Settings interface) and now to the transfer of almost all the Settings in the System Registry Windows https://forum.avast.com/index.php?topic=237546.0 and this to the delight of average users who have already lined up to attend the Faculty of Computer Science and then use this antivirus correctly and do no damage to the Windows Registry.
We are not talking about the numerous flaws that are found with each subsequent update.
Despite being in possession of a Premium license and still having about 7 months available before the next possible renewal, I decided to uninstall the software some time ago.
I will eventually return to install it only if they will make available to users a light version (so perhaps never), which does its job with dignity, without the "complications" and "trappings" added from time to time and which gives us back software such as the one I used for many years (and this despite having good technological and IT knowledge).
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Asyn on September 08, 2020, 10:13:01 AM
Something extra for out beta users:
  • In the latest 20.7 BETA version, you can now try GUI in the updated design (based on our Avast Omni edition). Just go to Settings -> General -> Troubleshooting -> Theme. Please note that some UI parts are still in the original design and that there are improvements yet to be made in navigation. Though we would like to hear your opinion in this early stage.
Hi, TBH, I never was (and probably never will be) a fan of the Omni design/style. Just for the record. ;)
Nevertheless, I think it's good to give users a choice (like the skins we had in the good old days of v4.x).
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: DavidR on September 08, 2020, 11:55:31 AM
Something extra for out beta users:
  • In the latest 20.7 BETA version, you can now try GUI in the updated design (based on our Avast Omni edition). Just go to Settings -> General -> Troubleshooting -> Theme. Please note that some UI parts are still in the original design and that there are improvements yet to be made in navigation. Though we would like to hear your opinion in this early stage.

Hi, TBH, I never was (and probably never will be) a fan of the Omni design/style. Just for the record. ;)

Nevertheless, I think it's good to give users a choice (like the skins we had in the good old days of v4.x).

The whole UI needs a complete rework, with a view to usability, in its current form it isn't intuitive and putting lipstick on a pig (as they say) is still a pig.  The size of this UI is still massive (with acres of empty space) and make no concession to a users screen resolution and allow it to be resized and or repositioned and stay where it was when reopened.

The whole geek:area is a completely undocumented hidden area, what are Avast afraid of, give a warning that changing settings can impact security, etc.  Even you get into the hidden area, it a single level and scrolling like there is no end to find settings, very poor.

Like Asyn, I loved the old style 4.x skins UI, Zero chance of that happening but allow the user to resize and reposition to suit their systems and use.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: rocksteady on September 08, 2020, 01:20:20 PM
Something extra for out beta users:
  • In the latest 20.7 BETA version, you can now try GUI in the updated design (based on our Avast Omni edition). Just go to Settings -> General -> Troubleshooting -> Theme. Please note that some UI parts are still in the original design and that there are improvements yet to be made in navigation. Though we would like to hear your opinion in this early stage.

Hi, TBH, I never was (and probably never will be) a fan of the Omni design/style. Just for the record. ;)

Nevertheless, I think it's good to give users a choice (like the skins we had in the good old days of v4.x).

The whole UI needs a complete rework, with a view to usability, in its current form it isn't intuitive and putting lipstick on a pig (as they say) is still a pig.  The size of this UI is still massive (with acres of empty space) and make no concession to a users screen resolution and allow it to be resized and or repositioned and stay where it was when reopened.

The whole geek:area is a completely undocumented hidden area, what are Avast afraid of, give a warning that changing settings can impact security, etc.  Even you get into the hidden area, it a single level and scrolling like there is no end to find settings, very poor.

Like Asyn, I loved the old style 4.x skins UI, Zero chance of that happening but allow the user to resize and reposition to suit their systems and use.

I agree with all of those comments.

Avast need to invest in human factors to focus on usability intuitiveness of the UI. Not paint over rust. The software quality mantra "get it right first time than struggle to fix it in service" is always in my thoughts. That means at the design stage, prior to any coding and testing.

Users here on the forum were at one time asked to nominate "old settings" for consideration to be kept alive. It is sad that we continue to see posts begging for a setting that is no longer present or supported, even in the ill conceived "geek-area".


Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: loungehake on September 08, 2020, 02:43:03 PM
Avast has historically itchy fingers when it come to the UI.  Change for change's sake seems to be the mantra.  The difficulties of non-technical Avast users are aggravated by the movable feast which is its UI design.  At the moment, we Avast users are in a good place and things seem reasonably stable but another UI tremor is probably only round the corner.

I am pleased with the considerably reduced nagging messages about the adverse effects on security and privacy by the lack of premium features.

I have used Avast for more than 15 years and would not use any other anti-malware software (I have occasionally strayed from the Avast path but have always returned after a brief interlude). However, I would always augment Avast with Malwarebytes Anti-Exploit and NoVirusThanks OSArmor.  This combination is very trouble free.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: cry4dawn on September 08, 2020, 05:42:45 PM
I am also one of the people affected by the high CPU or memory issue. I had to roll back my system since it was running out of memory.

Any idea when this issue is going to be resolved Avast?
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: strakl on September 10, 2020, 03:17:50 PM
For now, no issues on this new version. Keep it up.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: jacques.subileau on September 12, 2020, 11:49:46 PM
What's new between version 20.7.5568.591 and version 20.7.5568.595?
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: mr108 on September 13, 2020, 05:45:07 AM
Now I have 4 AvastUI.exe processes (5 when GUI is opened) and memory usage is insane.
Windows 7 Ultimate x64.

Edit :

OK, memory usage is fine now, but I still have 4 AvastUI.exe processes running.

After the update I had very big memory usage all the time (25%) which was causing high temperature and I couldn't use the computer at all (running win 7, Ultimate 64 bit). The best solution so far was to uninstall the new version and install an old one 20.2.2401 (build 20.2.5130.0). Now everything is back to normal.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: mr108 on September 13, 2020, 05:47:05 AM
Had to do restore system on windows 7. Processor was constantly at 13% and I kept having memory leaks. It was impossible to do anything.  :(

Same here, CPU was constantly on 25%. I uninstalled it and installed old version.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: mr108 on September 13, 2020, 05:49:29 AM
After upgrading avast antivirus version 20.7.2425 (сборка 20.7.5568.590) RAM usage 12 GB from 16GB RAM. My system - Windows 7 Ultimate service pack 1.
Before last update this problem was not.
How the fix this problem ???

Uninstall it and install older version. It worked for me.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: mr108 on September 13, 2020, 05:51:55 AM
hello, not sure what is happening with my avast but after the update, the Avast Service is continually running taking 30% of CPU nonstop. 3 reboots have solved nothing, neither has a full shutdown. why is this happening?? How do I fix this?

I had 25% CPU and increase of temperature and it was not possible to use the computer anymore. Uninstalling and installing older version fixed it.
Title: Re: NUOVA versione Avast 20.7 (agosto/settembre 2020)
Post by: mr108 on September 13, 2020, 05:57:43 AM
I congratulate all those who work to develop antivirus software that is beginning to be the negation of a simple antivirus.
We move from the hidden and no longer accessible settings, to the geek: area (even for an operation such as deleting the scan history which should be easily accessible right in the Settings interface) and now to the transfer of almost all the Settings in the System Registry Windows https://forum.avast.com/index.php?topic=237546.0 and this to the delight of average users who have already lined up to attend the Faculty of Computer Science and then use this antivirus correctly and do no damage to the Windows Registry.
We are not talking about the numerous flaws that are found with each subsequent update.
Despite being in possession of a Premium license and still having about 7 months available before the next possible renewal, I decided to uninstall the software some time ago.
I will eventually return to install it only if they will make available to users a light version (so perhaps never), which does its job with dignity, without the "complications" and "trappings" added from time to time and which gives us back software such as the one I used for many years (and this despite having good technological and IT knowledge).

BRAVO! I support your attitude!
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: mr108 on September 13, 2020, 05:59:26 AM
Something extra for out beta users:
  • In the latest 20.7 BETA version, you can now try GUI in the updated design (based on our Avast Omni edition). Just go to Settings -> General -> Troubleshooting -> Theme. Please note that some UI parts are still in the original design and that there are improvements yet to be made in navigation. Though we would like to hear your opinion in this early stage.

Hi, TBH, I never was (and probably never will be) a fan of the Omni design/style. Just for the record. ;)

Nevertheless, I think it's good to give users a choice (like the skins we had in the good old days of v4.x).

The whole UI needs a complete rework, with a view to usability, in its current form it isn't intuitive and putting lipstick on a pig (as they say) is still a pig.  The size of this UI is still massive (with acres of empty space) and make no concession to a users screen resolution and allow it to be resized and or repositioned and stay where it was when reopened.

The whole geek:area is a completely undocumented hidden area, what are Avast afraid of, give a warning that changing settings can impact security, etc.  Even you get into the hidden area, it a single level and scrolling like there is no end to find settings, very poor.

Like Asyn, I loved the old style 4.x skins UI, Zero chance of that happening but allow the user to resize and reposition to suit their systems and use.

I agree with all of those comments.

Avast need to invest in human factors to focus on usability intuitiveness of the UI. Not paint over rust. The software quality mantra "get it right first time than struggle to fix it in service" is always in my thoughts. That means at the design stage, prior to any coding and testing.

Users here on the forum were at one time asked to nominate "old settings" for consideration to be kept alive. It is sad that we continue to see posts begging for a setting that is no longer present or supported, even in the ill conceived "geek-area".

I agree with all the comments as well.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: cry4dawn on September 14, 2020, 05:56:36 PM
So has a new version of Avast Free been released to fix this CPU problem yet?
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Nunzio77 on September 16, 2020, 06:53:40 PM
Are the annoying pop-ups still appearing at the bottom right of the PC screen?
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: loungehake on September 16, 2020, 09:51:44 PM
What's new between version 20.7.5568.591 and version 20.7.5568.595?

My version is presently 20.7.5568.596 so I guess that minor updates, i.e. 591->595->596, are slid in automatically.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Jigar Pandya on September 18, 2020, 04:34:03 PM
Avast Password Manager Stopped working in this new version. It shows that it is active but no extensions ae showing in Google Chrome or Mozilla Firefox.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: bob3160 on September 18, 2020, 06:52:10 PM
Avast Password Manager Stopped working in this new version. It shows that it is active but no extensions ae showing in Google Chrome or Mozilla Firefox.
You'll find your answer here, https://forum.avast.com/index.php?topic=238145.msg1561424#msg1561424
Please do not post the same problem twice. It makes offering help harder and wastes lots of time for those trying to help.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Nunzio77 on September 21, 2020, 08:55:30 AM
Hello,
I suggest adding the "quick auto scan" function also included in the USB flash drive scan function, obviously the user can choose whether to activate it or not by choosing the one on request.
So when you insert a USB drive, it will be scanned quickly and automatically in the background, without any warning and analysis screens, and will only pop up if a dangerous file is detected.

What do you think about it?hink about it?  :) ;)
Nunzio
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Asyn on September 21, 2020, 09:59:46 AM
Submitting suggestions/ideas: https://forum.avast.com/index.php?topic=235975.0
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Nunzio77 on September 21, 2020, 10:01:57 AM
Submitting suggestions/ideas: https://forum.avast.com/index.php?topic=235975.0

Thanks!  ;)
Nunzio.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Asyn on September 21, 2020, 10:20:49 AM
You're welcome.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: adrianmark on September 21, 2020, 03:34:09 PM
once the package is renewed you ask me again to buy that package. i don't understand
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: rocksteady on September 21, 2020, 03:42:43 PM
@adrianmark
Can you explain a bit more. What message are you seeing.
If you add some screenshots, they may also help illustrate your situation much better.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: bob3160 on September 21, 2020, 03:44:40 PM
@adrianmark
Can you explain a bit more. What message are you seeing.
If you add some screenshots, they may also help illustrate your situation much better.
It would also help to know what version of Avast you are using Free? Paid?
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: spades2 on September 22, 2020, 12:37:56 PM
Recently I updated Avast Premium, since yesterday I suffer form a huge memory leak, I can't work longer than between half an hour and an hour, depending which programs I use. What to do, for I need it for my office.

Update: my pc now crashes within 5 minutes, CPU is 100% from the start and memory usage runs up like crazy!This is not what I pay for!!
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Asyn on September 22, 2020, 12:43:02 PM
Recently I updated Avast Premium, since yesterday I suffer form a huge memory leak, I can't work longer than between half an hour and an hour, depending which programs I use. What to do, for I need it for my office.
1. Download Avast Premium Security: https://files.avast.com/iavs9x/avast_premium_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: J2roc on September 22, 2020, 06:53:50 PM
hello, not sure what is happening with my avast but after the update, the Avast Service is continually running taking 30% of CPU nonstop. 3 reboots have solved nothing, neither has a full shutdown. why is this happening?? How do I fix this?
-> https://forum.avast.com/index.php?topic=237567.0

I updated my Windows 10 PC to Avast 20.7.2425 (build 20.7.5568.598) last night.
This morning on reboot, Avast took over the whole PC! Twice, the screen froze and
I had to crash and restart. The CPU usage is, as stated by others, insane: about
25% *each* for Avast service and Avast firewall service. The disk was grinding away
so much  that no read/write operations by applications were possible.

I came across some articles about repairing Avast and I tried that. It appears to
have solved the disk issue (that is why I am able to type this!), but the high CPU
usage is still an issue. There are 5 Avast Antivirus instances in the Task Manager.
Power usage is very high, too. For the first time in the two years that I have had
this machine, I hear the fan running. I have 16 GB of RAM. Memory usage is also
weird: the Task Manager says I am using 97% of memory.

I went to the suggested page (https://forum.avast.com/index.php?topic=237567.0),
but I confused by the very first instruction: should I download or not? As I have
the "newest" installation of Avast, how do get a log?

I did try to click on the link in this page to download (on Firefox) and I get is the
XML text -- no download.

Incidentally, in the time I took to type this up, the screen froze twice for about 10
seconds.

Need help to fix this. Would a complete uninstall and reinstall help? How can I
submit a log? I have already submitted feedback via the Avast GUI.

Thanks.

PS: Just as I was pre-viewing the above, the disk activity went back to 100%and the
machine froze. I had to crash it again. This time, I uninstalled Avast on reboot. Everything
is normal again:
CPU: 3%
Disk: 1%
Memory: 22%

Clearly Avast  20.7.2425 (build 20.7.5568.598) has a problem. Is there a fix
in the works?
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: bob3160 on September 22, 2020, 06:56:28 PM

If Repair doesn't fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://bit.ly/34sjNRM
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: dragon-fox on September 23, 2020, 02:17:18 PM
upon installing this update my premium security will open up randomly

I've completely removed it using the tool then reinstalled it and the problem still persists.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: netslave on September 23, 2020, 07:16:54 PM
The latest version of Avast Anti Virus Free is completely broken for me, I have issues simlilar to J2roc.
It appears to have a massive memory leak (using 97% of my 32GB RAM system) after a little while.
It also has 4 threads running using 17% each of my CPU per thread, using a total  of 68% of my CPU while sitting idle.
I'm running Win10, I've had to unintsall and leave it uninstalled to make my PC usable.
I will not be installing again until this is fixed.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Asyn on September 24, 2020, 06:01:32 AM
upon installing this update my premium security will open up randomly
I've completely removed it using the tool then reinstalled it and the problem still persists.
Dev-Info: Hi there, thank you for the reports, our developers are looking into this. We will keep you posted. We are sorry for any inconvenience this may have caused.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: UNGER4 on September 24, 2020, 10:00:38 AM
I ask AVAST to immediately stop bouncing the annoying messages and slowing down your computer after your last update immediately! It's very disturbing and it's not right! There is a deliberate situation here of attempting to beat packages in a disturbing way against consumer protection
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: spades2 on September 24, 2020, 10:51:47 AM
Recently I updated Avast Premium, since yesterday I suffer form a huge memory leak, I can't work longer than between half an hour and an hour, depending which programs I use. What to do, for I need it for my office.
1. Download Avast Premium Security: https://files.avast.com/iavs9x/avast_premium_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Thanks for helping me! I have two questions b4 I start doing this:
1) Can I start the removal tool from any directory (like the download directory) or must it be located in the directory C:\Program Files\AVAST Software\Avast  ?
2) Has this solution been proven? It may sound peculiar to ask, but I have had huge problems with uninstalling/reinstaling in the past, got burned, so ....
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Asyn on September 24, 2020, 11:00:07 AM
Recently I updated Avast Premium, since yesterday I suffer form a huge memory leak, I can't work longer than between half an hour and an hour, depending which programs I use. What to do, for I need it for my office.
1. Download Avast Premium Security: https://files.avast.com/iavs9x/avast_premium_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Thanks for helping me! I have two questions b4 I start doing this:
1) Can I start the removal tool from any directory (like the download directory)...
2) Has this solution been proven?
1. Yes.
2. It's worth a try.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: devilmanozzy on September 24, 2020, 12:06:26 PM
It's amazing how one computer had zero issues with the update, and the other went crazy. Anyways, with the one that is having problems, a Windows 7 Ultimate 64 bit navigation one, is there a way to turn off Avast, so it can be uninstall? It is cooking 100% CPU.  Also, I am confused about the directions that the windows 7 folks have
https://forum.avast.com/index.php?topic=237567.0
Does that mean both the file at the bottom xperf_x86.msi or x64.msi and the file avast-profile.wprp thing?

Keep in mind, it seems to not last more than a few minutes before the computer starts jittering. I don't know how I'm going to get the file(s) on the computer before it freezes. Also, the window doesn't load/open. I can't do a thing with avast itself, and task manager wont let me stop it.


I figured out the issue. It was that the internet has to be on when starting up computer after update. I totally forgot that. (I have my internet off by default.) I was going through the steps to uninstall the program in control panel when I saw it was like a older version of avast. I then realized it had never finish updating. I turned on the internet and then like that everything got better.   

I am still getting around 50% CPU. Higher than normal, but not bricking me. Sorry for this post. Please delete if not seen as useful. 
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Cahya Legawa on September 24, 2020, 02:18:12 PM
I am currently at 20.7.2425 (build 20.7.5568.598).
I see no memory leaks on avast premium security. Well, I am spending more than 50% of RAM when browsing, but mainly due to the browser.  :)
Screenshoot: https://prnt.sc/un29i8

System: Windows 10 Home (Build 19041), i5 2,5GHz, RAM 12GB.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: DavidR on September 24, 2020, 05:30:19 PM
I am currently at 20.7.2425 (build 20.7.5568.598).
I see no memory leaks on avast premium security. Well, I am spending more than 50% of RAM when browsing, but mainly due to the browser.  :)
Screenshoot: https://prnt.sc/un29i8

System: Windows 10 Home (Build 19041), i5 2,5GHz, RAM 12GB.


It is preferable to attach images to post rather than give off-site links (who knows what is there) 'Attachments and other options' option below the reply window.

That said, on your off-site image, collectively all of those avast processes don't add up to much (certainly not on 16GB of RAM).  I don't see anything for the Avast Secure Browser if that is the browser you are using ?
I don't use it now, so I can't recall what service is used.

The latest build is 20.7.5568.599, I don't know if that might help, but a system restart should bring it up to date.
But for me Avast Free is relatively light.

Browsers do tend to be heavy on RAM (multiple tabs plus the main service) my default browser Firefox is currently using 1,440.6MB and that is a lot on a 8GB RAM system.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Cahya Legawa on September 24, 2020, 06:10:28 PM

It is preferable to attach images to post rather than give off-site links (who knows what is there) 'Attachments and other options' option below the reply window.

That said, on your off-site image, collectively all of those avast processes don't add up to much (certainly not on 16GB of RAM).  I don't see anything for the Avast Secure Browser if that is the browser you are using ?
I don't use it now, so I can't recall what service is used.

The latest build is 20.7.5568.599, I don't know if that might help, but a system restart should bring it up to date.
But for me Avast Free is relatively light.

Browsers do tend to be heavy on RAM (multiple tabs plus the main service) my default browser Firefox is currently using 1,440.6MB and that is a lot on a 8GB RAM system.


Hi, I haven't found the way to attach image in this forum (I believe we can't upload image to this forum, right?). I'll try to look for a place to host image outside that allows attachment to other site.



I am using both Edge or Firefox. Yes, I am not using avast secure browser (not installed). I am agreeing with avast doesn't take much RAM, and yes Firefox could take around nearly 2GB of RAM.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: DavidR on September 24, 2020, 06:23:08 PM
Well it is possible as that is how I attached mine ;)

Attachments and other options

Click it to expand.  Then you can attach the allowed file types.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Cahya Legawa on September 24, 2020, 06:55:28 PM
Well it is possible as that is how I attached mine ;)

Attachments and other options

Click it to expand.  Then you can attach the allowed file types.

Ah, it was hiding over there. Well, I thought it was supposedly above the typing form  ;D
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: seantheaussie1 on September 25, 2020, 02:42:51 AM
Avast free updated itself last night. Huge memory leak after the restart and through 2 more restarts and constant 25-50% cpu usage depending on if it was one of two avast programs operating.

Problems disappeared upon the removal of avast.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: spades2 on September 25, 2020, 10:55:59 AM
Recently I updated Avast Premium, since yesterday I suffer form a huge memory leak, I can't work longer than between half an hour and an hour, depending which programs I use. What to do, for I need it for my office.
1. Download Avast Premium Security: https://files.avast.com/iavs9x/avast_premium_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Thanks for helping me! I have two questions b4 I start doing this:
1) Can I start the removal tool from any directory (like the download directory)...
2) Has this solution been proven?
1. Yes.
2. It's worth a try.

Well I did, but my pc does not startup in Safe mode anymore, it just continues to Windows 8.1, despite my pressing F4. I have 100% CPU at the start, my memory fills up fast, therefore I can't set Windows to startup in safemode, I am now consulting for help, I let you know my progress.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: bob3160 on September 25, 2020, 05:19:56 PM
Recently I updated Avast Premium, since yesterday I suffer form a huge memory leak, I can't work longer than between half an hour and an hour, depending which programs I use. What to do, for I need it for my office.
1. Download Avast Premium Security: https://files.avast.com/iavs9x/avast_premium_security_setup_offline.exe (https://files.avast.com/iavs9x/avast_premium_security_setup_offline.exe)
2. Follow instructions: https://www.avast.com/uninstall-utility (https://www.avast.com/uninstall-utility) (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Thanks for helping me! I have two questions b4 I start doing this:
1) Can I start the removal tool from any directory (like the download directory)...
2) Has this solution been proven?
1. Yes.
2. It's worth a try.

Well I did, but my pc does not startup in Safe mode anymore, it just continues to Windows 8.1, despite my pressing F4. I have 100% CPU at the start, my memory fills up fast, therefore I can't set Windows to startup in safemode, I am now consulting for help, I let you know my progress.
I can confirm your problem and have reported it to Avast.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: greeny187 on September 27, 2020, 04:42:01 AM
I am currently at 20.7.2425 (build 20.7.5568.598) - Premium edition. The Password Manager is not working giving the error message 'Need Anti-virus to work'
Also, cannot access my reg info on the website.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: martinc700 on September 27, 2020, 04:24:23 PM
Continual total system lock ups after a few minutes. Requires a hard reboot, as PC become non-responsive. Removed AVAST and system works perfectly now. Seems like 20.7 has serious issues when combined with the latest Win 10 updates. I need my PC for work so no real time to investigate further but massive memory leak seems like a possibility as lock up happens over 10-15 seconds with response to mouse input getting jerky, screen redraws failing then total non responsive.
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: Asyn on September 27, 2020, 07:03:01 PM
...but massive memory leak seems like a possibility as lock up happens over 10-15 seconds with response to mouse input getting jerky, screen redraws failing then total non responsive.
-> https://forum.avast.com/index.php?topic=238264.msg1562219#msg1562219
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: bob3160 on September 27, 2020, 07:12:30 PM
...but massive memory leak seems like a possibility as lock up happens over 10-15 seconds with response to mouse input getting jerky, screen redraws failing then total non responsive.
-> https://forum.avast.com/index.php?topic=238264.msg1562219#msg1562219 (https://forum.avast.com/index.php?topic=238264.msg1562219#msg1562219)
Strange since I have no problems with this version but did have memory leak problems while using the beta.
I uninstalled the beta and went back to the stable version. ???
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: lukas.munduch on October 01, 2020, 07:05:35 AM
Recently I updated Avast Premium, since yesterday I suffer form a huge memory leak, I can't work longer than between half an hour and an hour, depending which programs I use. What to do, for I need it for my office.
1. Download Avast Premium Security: https://files.avast.com/iavs9x/avast_premium_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Thanks for helping me! I have two questions b4 I start doing this:
1) Can I start the removal tool from any directory (like the download directory)...
2) Has this solution been proven?
1. Yes.
2. It's worth a try.

Well I did, but my pc does not startup in Safe mode anymore, it just continues to Windows 8.1, despite my pressing F4. I have 100% CPU at the start, my memory fills up fast, therefore I can't set Windows to startup in safemode, I am now consulting for help, I let you know my progress.

Hi, I would like to ask you about AV uninstall utility. Did you follow https://www.avast.com/uninstall-utility? If yes, can you please start avastclear.exe after "standard" boot to windows? (-> not in safe mode). Utility should ask you if you want to start it from safe mode and will do it for you if you confirm it. I tried it on my machines and it always worked. You can also check https://www.digitalcitizen.life/5-ways-boot-safe-mode-windows-8-windows-81 and try different manual methods how to boot to safe mode on you OS but as I mentioned before - our utility should do it for you. Thank you

Lukas
Title: Re: NEW Avast Version 20.7 (August/September 2020)
Post by: bob3160 on October 03, 2020, 07:54:20 PM
Recently I updated Avast Premium, since yesterday I suffer form a huge memory leak, I can't work longer than between half an hour and an hour, depending which programs I use. What to do, for I need it for my office.
1. Download Avast Premium Security: https://files.avast.com/iavs9x/avast_premium_security_setup_offline.exe (https://files.avast.com/iavs9x/avast_premium_security_setup_offline.exe)
2. Follow instructions: https://www.avast.com/uninstall-utility (https://www.avast.com/uninstall-utility) (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Thanks for helping me! I have two questions b4 I start doing this:
1) Can I start the removal tool from any directory (like the download directory)...
2) Has this solution been proven?
1. Yes.
2. It's worth a try.

Well I did, but my pc does not startup in Safe mode anymore, it just continues to Windows 8.1, despite my pressing F4. I have 100% CPU at the start, my memory fills up fast, therefore I can't set Windows to startup in safemode, I am now consulting for help, I let you know my progress.

Hi, I would like to ask you about AV uninstall utility. Did you follow https://www.avast.com/uninstall-utility? (https://www.avast.com/uninstall-utility?) If yes, can you please start avastclear.exe after "standard" boot to windows? (-> not in safe mode). Utility should ask you if you want to start it from safe mode and will do it for you if you confirm it. I tried it on my machines and it always worked. You can also check https://www.digitalcitizen.life/5-ways-boot-safe-mode-windows-8-windows-81 (https://www.digitalcitizen.life/5-ways-boot-safe-mode-windows-8-windows-81) and try different manual methods how to boot to safe mode on you OS but as I mentioned before - our utility should do it for you. Thank you

Lukas
@Lukas,
When I used it, it did not reboot into Safe Mode, it booted back into the windows 10 home screen. Acted just like a restart.