Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: MartinZ on September 02, 2020, 11:33:05 AM

Title: Accessibility issues
Post by: MartinZ on September 02, 2020, 11:33:05 AM
Please report any accessibility issues with our antivirus products in this thread.
By accessibility issues we mean issues related to readers (for example: JAWS, NVDA) bad colors, poor contrast, DPI issues etc..
Title: Re: Accessibility issues
Post by: Elizabeth194 on September 05, 2020, 01:22:29 PM
Hi, I have tried to change my credit card details 5 times through the 'Update my payment details' portal you send in the email that tells me that renewal payment has failed. The page says that the update is successful but the next time I look it has not been updated. Please help.
Title: Re: Accessibility issues
Post by: chris.. on September 05, 2020, 08:28:23 PM
 MartinZ , Could you be a little clearer about this subject, moreover in post-it  ???
Looking at Elizabeth194's answer, I think you should explain what you call "Accessibility issues".

I assumed it was about the accessibility of the forum (following a change?) and check that the forum is accessible even during the handling of "SPAM"?
Title: Re: Accessibility issues
Post by: bob3160 on September 05, 2020, 09:36:53 PM
MartinZ , Could you be a little clearer about this subject, moreover in post-it  ???
Looking at Elizabeth194's answer, I think you should explain what you call "Accessibility issues".

I assumed it was about the accessibility of the forum (following a change?) and check that the forum is accessible even during the handling of "SPAM"?
Accessibility issues to me mean problems accessing any part of Avast for those with handicaps of any kind.
Title: Re: Accessibility issues
Post by: petr blatny on September 07, 2020, 07:17:21 AM
Accessibility issues = issues related to readers (for example: JAWS, NVDA) bad colors, poor contrast, DPI issues.
Title: Re: Accessibility issues
Post by: strakl on September 09, 2020, 05:34:38 PM
Hello all avast members.
I am a new avast forum member, as well as pretty much a new avast user. So, a year a go, from what i've saw, avast was rubbish in terms of accessibility. I just reinstalled it the other day, and, oh my, this is just, wow wow wow! It's so much an improvement. Everything is accessible very much, but for example, the first screen when you install avast doesn't have screen reader focus, which is a pain because i can't get it to focus because it's that thing that starts first, when you install  avast and let you do a first scann, and some other things, and that thing should have focus. But yeah, very accessible at least for now, just fix some focus issues. By the way, the upgrading to avast paid subscribtions window doesn't have focus eather. Oh and yeah, using windows 10, NVDA screen reader, because I'm blind.
Regards,
Urh
Title: Re: Accessibility issues
Post by: petr blatny on September 10, 2020, 07:11:33 AM
Thank you very much for your feedback. As you wrote, there are still issues, we are working on it. We know about the first screen. Could I ask for screenshot of your screen when you lost the focus during upgrade: the upgrading to avast paid subscribtions window? The flow is pretty long, and it helps a lot to identify when exactly this happen. You can send it directly to me: petr.blatny@avast.com

Thank you again
Petr

Hello all avast members.
I am a new avast forum member, as well as pretty much a new avast user. So, a year a go, from what i've saw, avast was rubbish in terms of accessibility. I just reinstalled it the other day, and, oh my, this is just, wow wow wow! It's so much an improvement. Everything is accessible very much, but for example, the first screen when you install avast doesn't have screen reader focus, which is a pain because i can't get it to focus because it's that thing that starts first, when you install  avast and let you do a first scann, and some other things, and that thing should have focus. But yeah, very accessible at least for now, just fix some focus issues. By the way, the upgrading to avast paid subscribtions window doesn't have focus eather. Oh and yeah, using windows 10, NVDA screen reader, because I'm blind.
Regards,
Urh
Title: Re: Accessibility issues
Post by: strakl on September 10, 2020, 03:14:34 PM
Hi Petr.
I'm afraid I can't give the screenshot because I already have the pro version for  avast and I don't want to reinstall avast to get that window again, although don't worry, I'll explain in detail where that window is, and I am allmost sure you will know what i mean.
So, you know when you install avast free, you get a welcome gift, if you unwrapp the gift, that screen that says i have my subscribtion 60 percent off at a discount is not in focus and i have to use OCR to get it to work. Also, on the main avast screen, if you have the free version, clicking upgrade will put you in that inaccessible screen.
I'll try to help as much as I can with other issues that i may find.
Windows 10 64 bit, using NVDA as my main screen reader.
Regards,
Urh
Title: Re: Accessibility issues
Post by: strakl on September 10, 2020, 03:21:58 PM
Hello!
One more question. Could this forum be changed so you wouldn't have to verify everytime you want to post but only once on the beginning. I think this should be in this topic because there are some people that find it hard to do this type of thing, even when listening.
Regards,
Urh
Title: Re: Accessibility issues
Post by: Asyn on September 10, 2020, 03:26:01 PM
Hi Urh, captcha is only needed for your first 3 posts. (Spam protection)
Title: Re: Accessibility issues
Post by: strakl on September 10, 2020, 03:28:59 PM
Lol I should think first about posting xd, didn't know that captcha is only required 3 times, thanks for clerifying.
Regards,
Urh
Title: Re: Accessibility issues
Post by: Asyn on September 10, 2020, 03:31:02 PM
You're welcome. Cheers
Title: Re: Accessibility issues
Post by: strakl on September 10, 2020, 06:07:37 PM
I completely forgot to mention one thing here: I'm sure avast antivirus icon in the system tray has a right click option, so you can quickly perform tasks, well, if I do shift f10 which is a right click, it wont do anything, so I suppose that is not accessible eather. That would be really helpfull if you could fixt that because going into different areas of avast with the right click  is defenetly easier.
Regards,
Urh
Title: Re: Accessibility issues
Post by: petr blatny on September 11, 2020, 07:07:40 AM
We will try to add it, thank you for your feedback
Petr

I completely forgot to mention one thing here: I'm sure avast antivirus icon in the system tray has a right click option, so you can quickly perform tasks, well, if I do shift f10 which is a right click, it wont do anything, so I suppose that is not accessible eather. That would be really helpfull if you could fixt that because going into different areas of avast with the right click  is defenetly easier.
Regards,
Urh
Title: Re: Accessibility issues
Post by: strakl on September 11, 2020, 01:48:40 PM
Thank you for listening to my feedback. I'm sure avast is on the right track towards beeing 100 percent accessible to everybody.
Title: Re: Accessibility issues
Post by: strakl on January 16, 2021, 09:42:42 AM
Ok, so i'm posting this issue here so maybe some interested people can see it. From the new 21 avast beta, the firewall toasters are really getting annoying. Not visually, but with the screen reader, every few minutes it says "pane" and then it puts me in this firewall thing where it says that it allowed some program to access the network. Thing is, is there even any way to disable these kinds of alerts? because this is now getting annoying as hell, and i think this should be implemented a bit differently.
Title: Re: Accessibility issues
Post by: Asyn on January 16, 2021, 12:30:12 PM
...and then it puts me in this firewall thing where it says that it allowed some program to access the network. Thing is, is there even any way to disable these kinds of alerts?
Hi, you can adjust/disable it in the firewall settings.
Title: Re: Accessibility issues
Post by: strakl on January 16, 2021, 12:40:20 PM
Thanks. I'll try. Although I wish there was a settings to add apps that wouldn't pop up toasters, but those that would, so say that there was something new trying to contact the network it would pop up, but if dropbox wanted to update itself it wouldn't.
Title: Re: Accessibility issues
Post by: Asyn on January 16, 2021, 01:43:34 PM
You're welcome. Unfortunately, I can't say if there might be any issues with your screenreader involved.
Title: Re: Accessibility issues
Post by: strakl on January 16, 2021, 01:46:21 PM
It's not my screen reader, it's just how avast works. Thanks anyway. will figure it out.
Title: Re: Accessibility issues
Post by: HK on January 18, 2021, 11:12:28 AM
Hi strakl,

thanks for reporting the issue. Do you know what app is firewall notifying you about? Is it the screen reader itself or a different app? Is the "Show notification about newly created allow rules" option allowed in your Firewall settings?

Best regards,
HK
Title: Re: Accessibility issues
Post by: strakl on January 18, 2021, 11:32:43 AM
No, it's notifying me for example, firewall has allowed dropbox installer to access the network, etc. do you get what i mean? and the thing goes away so fast but let's say i'm typing a document and this pops up, it goes to the window and dis appears if i don't click on it after a second or 2 and it's rather frustrating. Whenever something accesses the network, it shows that popup where it says that an app has been allowed and you have the close button.
Title: Re: Accessibility issues
Post by: strakl on January 29, 2021, 10:17:28 AM
Hey guys, another update, I have discovered that this isn't cause of the firewall toaster, it's allmost like sometimes something's trying to pop up, but when i asked my sighted people they have told me that thing shows up, that an app has accessed the network and that avast has allowed it, whenever something accesses the network, avast will display this weird thing for a second and dis appear, interrupting me.
Title: Re: Accessibility issues
Post by: peterinth on March 13, 2021, 11:41:25 AM
Hi I don't know if this is the correct forum, but.

I bought Avast antivirus software yesterday. Started windows today and several windows functions do not work any more.
 
1 - Cannot SEARCH for anything
2 - Cannot left click the windows logo, bottom left, to show programmes. Can right click for different options
3 - Cannot find my windows StickyNotes programme so I cannot give you details of my Avast account
4 - Cannot open windows Onenote
5 - Cannot turn anything Avast OFF
I really wish I had never installed this software. Wasted a day of work.
Peter
Title: Re: Accessibility issues
Post by: bob3160 on March 13, 2021, 02:03:44 PM
Hi I don't know if this is the correct forum, but.

I bought Avast antivirus software yesterday. Started windows today and several windows functions do not work any more.
 
1 - Cannot SEARCH for anything
2 - Cannot left click the windows logo, bottom left, to show programmes. Can right click for different options
3 - Cannot find my windows StickyNotes programme so I cannot give you details of my Avast account
4 - Cannot open windows Onenote
5 - Cannot turn anything Avast OFF
I really wish I had never installed this software. Wasted a day of work.
Peter
What Antivirus program did you use before and how was it removed?
If nothing else was installed or you only had windows defender, try the following,

Repair & Clean Install of Avast -> https://goo.gl/t7aJGq
Repair Avast:
Open the Avast User Interface > Menu > Settings > Troubleshooting > Repair App. > Restart the Computer or,
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn't fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Title: Re: Accessibility issues
Post by: strakl on March 15, 2021, 08:52:45 PM
BTW no this wasn't the right forum.
Title: Re: Accessibility issues
Post by: trankin955 on March 21, 2021, 02:30:22 PM
Notice on Second Life there viewer i have sound, however on Phoenix Firestorm nothing. Firestorm and its files are in exemption section. have uninstalled the program. and reinstalled. no change.
Title: Re: Accessibility issues
Post by: strakl on April 08, 2021, 09:40:23 AM
Hi. Not the right place to ask.
Title: Re: Accessibility issues
Post by: rocksteady on April 08, 2021, 10:55:50 AM
...By accessibility issues we mean issues related to readers (for example: JAWS, NVDA) bad colors, poor contrast, DPI issues etc..
This thread is reserved for reporting "accessibility issues" as defined by MartinZ.
Title: Re: Accessibility issues
Post by: stuarty2 on April 10, 2021, 10:31:21 AM
I have just installed avast and have been prompted to run it in real time. However when I try to do that the page says "fixing" but stays like that for hours.  I have a few days left of a paid McAfee service, and it is still running.  Should I try again when that expires, or what? I am concerned about having no real time protection for any time period. Grateful for advice.
Title: Re: Accessibility issues
Post by: DavidR on April 10, 2021, 01:36:14 PM
I have just installed avast and have been prompted to run it in real time. However when I try to do that the page says "fixing" but stays like that for hours.  I have a few days left of a paid McAfee service, and it is still running.  Should I try again when that expires, or what? I am concerned about having no real time protection for any time period. Grateful for advice.

This is off-topic, so should be in its own new topic - however, you can't have two resident (on-access) antivirus programs running at the same time.  You need to commit to one.  Even at the end of the McAfee service it would need to be uninstalled, before installing avast or they would fight like two dogs over one bone.

If this isn't enough for you to proceed, then please start a new topic.
Title: Re: Accessibility issues
Post by: chrisjordan on April 11, 2021, 04:39:39 PM
Issues with readers (for example, JAWS, NVDA), bad colors, poor contrast, and DPI issues are all examples of accessibility issues.