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Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: AndroidUser on September 05, 2020, 03:27:33 PM

Title: Need to Restore Photo Vault from Backup
Post by: AndroidUser on September 05, 2020, 03:27:33 PM
I backed up my previous phone (Samsung S9+) when I got a different phone awhile back (Google Pixel 3 XL); I backed up the S9+ to my pc and used the Google utility to switch over to the Pixel 3 XL. The images that were stored in Photo Vault of the S9+ do not appear on my Pixel 3 XL.

I found the encrypted files in the backup of the S9+ on my pc and tried copying them to the Photo Vault folder of my Pixel 3 XL, but the files still do not show up in Photo Vault (e.g., it's as if they are not there at all).

Can anyone help me restore photos from Photo Vault backup files?
Title: Re: Need to Restore Photo Vault from Backup
Post by: rocksteady on September 07, 2020, 07:16:36 PM
If you still have the Samsung phone with the photos onboard, try using Samsung Smart Switch to back them up to your PC (not encrypted). You should then be able to view the photos on your PC. You should also be able to copy them to your Google phone e.g. upload to Google Photos.
Title: Re: Need to Restore Photo Vault from Backup
Post by: AndroidUser on September 10, 2020, 05:17:11 PM
Unfortunately I don't still have the Samsung phone with the photos onboard, only the backup files. My son has been using the Samsung for several months now.
Title: Re: Need to Restore Photo Vault from Backup
Post by: AndroidUser on October 12, 2020, 01:39:30 AM
My son got a new phone for his birthday and, in an effort to recover/decrypt the encrypted photos, I restored my original S9+ using a Samsung backup.

I can see that the encrypted files are sitting in the \Phone\Ams_vault\pictures folder, but they do not appear in Avast's Photo Vault app. How do I get these files to show up in the Avast Photo Vault app?

Any guidance is greatly appreciated!
Title: Re: Need to Restore Photo Vault from Backup
Post by: AndroidUser on January 25, 2021, 08:25:26 PM
I am still unable to open photos vault photos from a restored backup. I can't be the first person to restore a phone from a backup. Any ideas?