Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: masonpeschong on September 12, 2020, 09:54:25 PM

Title: My Avast will not update or reinstall!
Post by: masonpeschong on September 12, 2020, 09:54:25 PM

I noticed that my virus definitions where not up to date, so I tried to update them and it would just endlessly fail to update them, so after a few days of this I tried to update the program its self this also failed, so I tried to uninstall and reinstall it and its still failing to install!

The error text is attached, please help, I kinda need an anti virus...
 

Title: Re: My Avast will not update or reinstall!
Post by: jim.p on September 13, 2020, 12:21:01 AM

I am having the same problem and am unable to pay or register using Orde No etc. My card number is also rejected. The Credit Card number is diffrent from previous as have had to change my card

Title: Re: My Avast will not update or reinstall!
Post by: Asyn on September 13, 2020, 07:13:57 AM

Quote from: masonpeschong on September 12, 2020, 09:54:25 PM

I noticed that my virus definitions where not up to date, so I tried to update them and it would just endlessly fail to update them, so after a few days of this I tried to update the program its self this also failed, so I tried to uninstall and reinstall it and its still failing to install!

The error text is attached, please help, I kinda need an anti virus...

- Which Avast..? (Free/Premium)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?

Title: Re: My Avast will not update or reinstall!
Post by: Asyn on September 13, 2020, 07:14:47 AM

Quote from: jim.p on September 13, 2020, 12:21:01 AM

I am having the same problem and am unable to pay or register using Orde No etc. My card number is also rejected. The Credit Card number is diffrent from previous as have had to change my card

-> https://support.avast.com/en-ww/article/Order-Subscription-FAQ/

Title: Re: My Avast will not update or reinstall!
Post by: masonpeschong on September 13, 2020, 07:48:37 AM

Free version of avast
windows 10
and I'm pretty sure its the newest version but I'm not sure because I uninstalled it?
could something be blocking it, like malware bytes? I just installed that recently.

also the CAPTCHA for these forums is really tough!

Title: Re: My Avast will not update or reinstall!
Post by: Asyn on September 13, 2020, 08:16:23 AM

Regarding Avast & Malwarebytes, see: https://forums.malwarebytes.com/topic/200324-exclusions-for-avast-users/

PS: Captcha is only needed for your first 3 posts. (Spam protection)

Title: Re: My Avast will not update or reinstall!
Post by: masonpeschong on September 14, 2020, 02:17:44 AM

Ok even with Malware bytes and window defender turned of it still failed to install and told me there was an error any ideas? this is really strange...
 

Title: Re: My Avast will not update or reinstall!
Post by: Asyn on September 14, 2020, 06:02:04 AM

First, be sure to get rid of all remnants of any prior installed AV(s)..!!
-> https://support.avast.com/article/11/

Then:
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Title: Re: My Avast will not update or reinstall!
Post by: bob3160 on September 14, 2020, 04:20:57 PM

How to Successfully Install Avast -> http://goo.gl/VLXde