Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Rescue Disc => Topic started by: paulbrennan on September 21, 2020, 01:17:48 AM
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Hi there,
I've not been able to create a rescue disk either as usb or iso. I've tried disabling everything including shields and other potential conflicting programs.
The USB ends around 25% while the iso ends around 30% each time.
As per Rocksteady's suggestion, I've repaired the Avast system and tried again to no avail. Not sure what else to do except a reinstall to try that.
Any help would be appreciated.
Kind regards
Paul.
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Hello Paul,
can you please attach here log from our service - AvastSvc.log ? Or can you create support package and paste here ID? We will investigate this issue. Thank you.
Martin
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Hi Martin,
This is very strange but my issue seems to have gone away. Apologies for taking so long to reply, but I've been trying to replicate again.
I have 3 computers running Windows 10, 1 Pro, 2 Home. When I first had the issue on my Pro machine, I tried on the other 2 straight away receiving the same result failing about 16% etc. Then I saw in the forum about switching off the shields, this took the issue to 25%-30% respectively. I received the same issue on the other machines. I then tried the repair on my Pro machine only, as per RockSteady's request, of course rebooting after the repair. Same issue of failing when rerunning.
After you posted, I tried again to generate a rescue disk on my Pro machine to get the logging details, and to my surprise it worked. I tried the iso, that worked too. Weird.
So I tried on the other 2 machines, they worked too. Shields on, all potentially affecting programs running as well.
I checked my Windows update, no patches only a couple of updates of Windows Defender.
Do you want to close this off pending recurrence?
Kind regards
Paul.