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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Alex1063 on September 22, 2020, 04:31:46 PM

Title: Avast Premium Security - screen seizure
Post by: Alex1063 on September 22, 2020, 04:31:46 PM

Today, I've started to have my screen taken over by an Avast standard interface (This computer is protected - green tick - smart scan - etc).  Closing or minimising the Avast window is only effective for a few seconds - after which it jumps back to be the front screen. 

I have a paid membership valid until early November, so no reason for any service block.  I'm on Windows7, Firefox, using Avast 20.6.2420 (build 20.6.5495.588).  Rebooting doesn't help.  Putting in silent mode worked briefly, but now doesn't. 

Can anyone help pls? 
Whilst writing this message alone, I must have had to close it over 20 times. 

Title: Re: Avast Premium Security - screen seizure
Post by: Asyn on September 22, 2020, 05:06:36 PM

Update to the latest version (20.7.2425): https://forum.avast.com/index.php?topic=237544.0

Title: Re: Avast Premium Security - screen seizure
Post by: Alex1063 on September 22, 2020, 05:37:26 PM

Hi, thanks for responding.
I've updated now to latest version and rebooted, but the problem remains! 

Title: Re: Avast Premium Security - screen seizure
Post by: Asyn on September 22, 2020, 06:01:07 PM

- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: Avast Premium Security - screen seizure
Post by: Alex1063 on September 22, 2020, 06:10:23 PM

None.  It's had Avast on from the start (and probably has Windows Defender built-in as its W7).  I took out 2 Avast subscriptions in 2018: 1 for the APS for 2 years (still live until Nov 2020) and another for the VPN for 1 yr (which expired in Nov 2019).

Title: Re: Avast Premium Security - screen seizure
Post by: Asyn on September 22, 2020, 06:12:25 PM

1. Download Avast Premium Security: https://files.avast.com/iavs9x/avast_premium_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Title: Re: Avast Premium Security - screen seizure
Post by: Alex1063 on September 22, 2020, 07:01:15 PM

Hi, done that now.  Still no change though. 

Title: Re: Avast Premium Security - screen seizure
Post by: Asyn on September 22, 2020, 07:05:33 PM

Beats me. Wait for one of the devs and/or submit a ticket: https://support.avast.com/contact

Title: Re: Avast Premium Security - screen seizure
Post by: KubaV on September 23, 2020, 08:57:33 PM

Hi there, thank you for the reports, our developers are looking into this. We will keep you posted.

We are sorry for any inconvenience this may have caused.

Title: Re: Avast Premium Security - screen seizure
Post by: globinli on September 23, 2020, 10:51:41 PM

Quote from: Asyn on September 22, 2020, 05:06:36 PM

Update to the latest version (20.7.2425): https://forum.avast.com/index.php?topic=237544.0

Doesn't help. The student here had to turn off avast because of webseminars! Please fix this very quickly!!! Thanks

Title: Re: Avast Premium Security - screen seizure
Post by: seraphimsephiroth on September 24, 2020, 03:57:29 AM

Hello! I'm having this very same issue. Very, very annoying! It will pop up even during games (what happened to silent mode?) and will interrupt of freeze them as the popup loads in. Exiting out/minimizing it does nothing. I've had avast for years and I'm about to uninstall it if this keeps up. The pop-ups happen completely intermittently and nothing specific seems to trigger them.

Title: Re: Avast Premium Security - screen seizure
Post by: Alex1063 on September 24, 2020, 04:01:37 PM

seems to be solved now, fingers crossed.  Thank you.