Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: EB64 on September 22, 2020, 11:23:19 PM
-
Starting this morning, Avast has started to open randomly as if I am clicking on the tray icon or something.
I've not noticed it doing it before today.
Restarted my computer and it's still doing it.
It will even happen if I am not doing anything on my computer at all.
Another thing I've noticed is randomly, I'll see a quick window that looks like the Avast alert window that pops up for a split second and then is gone.
No notification in Avast itself, so no clue what it could be. Happens randomly, but I've noticed it most frequently when watching someone stream on Twitch.
Is there some new update that could be causing this?
I've been a premium user for over a year, and this is the first I've been having issues.
EDIT:
Well at least I'm not alone in these issues.
Forgot to mention I'm running Windows 10, latest public patch.
Only change I've made recently with Avast was starting the free trial of Driver Updater back on the 13th. Seeing as how I've had the phantom popup window for longer than that, and the GUI opening only started yesterday, I don't think it's related.
EDIT2:
Right now, program version is:
20.7.2425 build 20.7.5568.598
-
it happens to me also.
Since yesterday, maybe, avast pop up as if i had clicked tray icon.
-
And in my case, more worryingly it takes over the screen and has to be constantly minimised every few seconds by manual intervention. Started this afternoon in my case. Tech guy here (Bojan) was looking into it for me, but no solution yet.
-
Also happening to me, starting today.
-
Well it is a relief to see it's not just me. Was beginning to think I'd been hacked or something weird.
Hopefully, they'll push out an update and get this fixed.
-
The issue has been happening all day, anywhere from every hour to every 30 minutes. Turning on Silent Mode does nothing. In fact, right-clicking the tile icon and checking Silent Mode has the app like normal, when unchecking it puts it in Silent.
Update 23 Sep 08:55 EST:
Before bed, locked my computer. When I woke up, computer was at the screen to enter my password to unlock. Unlocked my computer, and the app was already open. Don't know if that means anything, but thought it should be noted for the sake of bug-logging.
Minimizing doesn't fix the problem, the GUI will eventually pop up again. Might have found a temporary fix; open the GUI, click on Menu in the top-right corner, then minimize. I've gone a couple hours without GUI popup so far.
Update 23 Sep 14:53 EST:
Three popups in 6 hours. Don't know if the experiment listed above had anything to do with it.
-
It's happening to me as well, on both my PC as well as my laptop.
-
It's launching the GUI every time it updates the virus defs I've discovered.
It started happening to my wife's computer yesterday and started with mine today after I'd rebooted. I've tried turning off all the notifications but nothing made a diff. I've just tried setting the "Use silent mode and turn off all pop-ups, alerts and messages" which isn't want I want but I also don't want the GUI popping up on me every 2-3 hrs (which seems to be the frequency of the virus def updates). So we'll see if that works.
Looks like it's time to fire the QC staff or hire more.
-
Me too. And all it tells me is my computer is protected, with an offer to run Smart Scan. It's the whole user interface, occupying most of my monitor.
This started today - Sep 22.
And, it was happening on an older version, as I had not updated the program lately. I then updated the program to the release of Sep 1 (ver 20.7.2425) and it's still happening.
What kind of a virus definition contains within it something that would trigger a change in program behavior like this? That doesn't make sense. Doesn't it mean the virus definitions are actually more than just virus definitions?
I'm switching virus definitions to "Manual" for the moment to see if the behavior goes away.
-
Same with me & my daughter on separate computers. Very annoying. Hope they fix it soon.
-
Have you tried to do a Repair of Avast to see if that helps?
Open the User Interface.
Menu>Settings>Troubleshooting> [Repair App]
-
Changing virus definition updates from Automatic to Manual did not fix this.
Now changing application update from "Ask when update is available" to Manual to see if that helps.
-
Changing virus definition updates from Automatic to Manual did not fix this.
Now changing application update from "Ask when update is available" to Manual to see if that helps.
I tried app repair - no change - system restore- pop up stopped but cannot open avast and tray icon disappears if cursor goes near it. Also cannot open Google from its shortcut
-
Same thing; obviously a software feature, nothing to do with computer and settings. Silent mode didn't help: it just started spamming that silent mode is on. Avast people please fix this ASAP.
-
Same - getting this and the other random blank popup. as per the other thread.
-
So, changing application update from "Ask when update is available" to Manual also doesn't help. I've got no checking for definitions or app update but it continues opening periodically.
In case it matters:
I am using Avast with Windows 7 running in a virtual machine on a Mac. I would imagine most people reporting the problem are using Windows 10 on a PC.
So this started on Tuesday 9/22? Did something happen at that time that would trigger this? Like the fall equinox, which was on 9/22?
-
Same here ive used the tool to remove avast then did a fresh install which it still presists
-
I'm not getting this issue yet, but i am on the beta channel, so perhaps that is why?
-
Having this really annoying issue too, the phantom popup issue while annoying did not interrupt what I was doing much.. This new bug is very very annoying, was playing a game when suddenly with the game still running I get dumped back to windows, with the smart scan window open.. For all this time that I have been using Avast I have never had problems, until now..
-
Hi there, thank you for the reports, our developers are looking into this. We will keep you posted.
We are sorry for any inconvenience this may have caused.
-
This has been happening to me too since yesterday.
It would not stop today while trying to give a board presentation. Poping up every 5 minutes and kicking me out of presenter view. Very bad timing to have this issue.
I am a very longtime paying avast user but given all the AVAST SPAM from them trying to sell internal products via the avast notification (isn't avast suppose to stop ad-bots?) I really am at the end of my rope with this software. A change may be in the near future.
-
I can confirm that the problem seems to happen whenever there's an update to virus definitions.
Just now had the window open and checked to find that it just updated definitions.
-
Random uncommanded opening of the UI window is happening to me too as of today. Avast is auto-updated to version 20.7.2425, running on 64-bit Windows 10 Pro version 2004 build 19041.508.
-
This same thing happened to me starting today, the 23rd, after I restarted for the new update. Have not had this problem before.
-
Same complaint here. Two days ago, it popped up, offering the Smart Scan. So I said yes, let's do it. I went through all of the steps until I got to the "which payment plan do you prefer" for fixing performance issues (paraphrasing here). I don't want, but there is no option to say "skip this step". I simply closed the GUI. It has since opened about once every half hour, similar to what others have reported. Really looking forward to a fix, this is getting annoying.
-
The same thing is happening with me - constantly throughout the day. This is driving me freaking nuts!!! How can one get work done when the system that is supposed to keep our systems free of bugs, viruses, malware, etc. have something totally wrong with it that CAUSES the same thing - control over our systems. And it takes DAYS to correct the problem? Come on, someone go the the TECH room and pound the hell out of a desk with a HAMMER to wake everyone up to this problem! OR, maybe get the Head Tech on the hook to fix the darned thing!!!!!!!!!!!!!!!!!!!!!!
-
Happening to me also. Pops up the Avast screen "This computer is protected"
-
Never even thought to share what version I'm running.
Right now, program version is:
20.7.2425 build 20.7.5568.598
Dunno if that will help narrow down the problem.
I'd try switching to the BETA build, but I've read there's some nasty memory leaks occurring there, so I'm gonna wait on that for awhile.
-
I can confirm that the problem seems to happen whenever there's an update to virus definitions.
Just now had the window open and checked to find that it just updated definitions.
That sounds like one situation where it happens, but I switched all updates to manual and while the updates did stop happening, the random program appearance continues. So I don't think the cause can be narrowed down solely to an update to the virus defs.
-
Avast Premium Security is always opening and minimize my work my games very often even with silent mode and all notification off! Please fix of I will change to new anti virus program!
-
That sounds like one situation where it happens, but I switched all updates to manual and while the updates did stop happening, the random program appearance continues. So I don't think the cause can be narrowed down solely to an update to the virus defs.
Ah. Too bad it wasn't something simple to fix.
Was hoping it was just the updates and that would definitely help narrow down a fix. :\
-
Every 3 hours avast popups. What the heck kind of spam is this for PAID software??
I'm very close to canceling my subscription and find another AV software if this continues. It's effing SPAM!
-
-> https://forum.avast.com/index.php?topic=238246.msg1562065#msg1562065
-
I can confirm that it is fixed!
Thanks for the quick work in tracking down the problem!