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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: tryst46 on September 23, 2020, 06:33:09 PM

Title: Why does it keep popping up?
Post by: tryst46 on September 23, 2020, 06:33:09 PM
I have avast in silent mode and the only notification (that I can't remove) is the one telling me it's in silent mode.

When I'm playing a game, Avast keeps popping up and minimising the game for no reason at all. There is no alert, it's just the normal screen you get when you click on the icon in the bottom right.

How do I stop this happening? It's starting to get really annoying.
Title: Re: Why does it keep popping up?
Post by: ghosty45 on September 23, 2020, 06:40:58 PM
I have been having the same issue, was playing a game and Avast decided to be rude, and minimize my game and popup the Smart Scan window.. Had me scrambling to close the blasted window, so could get back into the game before what I was doing in game got messed up.. After I did a repair not sure if it fixed it, but I did turn off Silent mode option and so far it has been behaving.. So I am thinking that Silent mode is broken..

Well it seems that even after repairing and what not, the problem is still happening and it is getting to the point of being really infuriating..
Title: Re: Why does it keep popping up?
Post by: EB64 on September 23, 2020, 06:56:03 PM
It's an issue that's come up for a lot of people within the past day or so.
It's "harmless" as far as I can tell, just takes focus away from whatever you're doing at the time.
I'm guessing it's some behind-the-scenes patch Avast did that is causing this.
Title: Re: Why does it keep popping up?
Post by: twood5000 on September 23, 2020, 08:20:27 PM
Avast, please fix this. I paid for premium security already. I don't need your pop-ups on my screen every 10 minutes - it makes me want to uninstall Avast and switch to Norton.
Title: Re: Why does it keep popping up?
Post by: schmidthouse on September 23, 2020, 08:50:09 PM
Reported to Avast
Title: Re: Why does it keep popping up?
Post by: KM57 on September 23, 2020, 08:51:33 PM
This is creating a problem when doing webinars, zoom meetings etc. How do we fix this?
Title: Re: Why does it keep popping up?
Post by: catman2112 on September 23, 2020, 09:11:07 PM
Same here.  3 separate machines...almost precisely at the same time popping up...
silent mode doesn't work...

Title: Re: Why does it keep popping up?
Post by: EB64 on September 23, 2020, 09:18:16 PM
Seems like it's happening whenever Avast updates it's virus definitions.
Title: Re: Why does it keep popping up?
Post by: globinli on September 23, 2020, 10:55:18 PM
It's an issue that's come up for a lot of people within the past day or so.
It's "harmless" as far as I can tell, just takes focus away from whatever you're doing at the time.
I'm guessing it's some behind-the-scenes patch Avast did that is causing this.

 Harmless is good! Not, if you have your unversity courses online!  >:(
Title: Re: Why does it keep popping up?
Post by: Rogério22 on September 23, 2020, 11:02:31 PM
Same BUG here too.
Title: Re: Why does it keep popping up?
Post by: Hokon on September 23, 2020, 11:13:27 PM
It's not silent mode for me, it's the entire main app popping up constantly. It's kind of driving me crazy.
Title: Re: Why does it keep popping up?
Post by: Ron239 on September 24, 2020, 01:05:58 AM
I'm getting this notification popping up about every 10-15 minutes as well and I too have that Silent mode turned on ... could this be an issue with the Silent mode option failing? Going to need some new update to the Avast Premium Security app soon. It's very annoying having the notification screen pop up everytime when I don't need it to.
Title: Re: Why does it keep popping up?
Post by: DavidR on September 24, 2020, 01:29:15 AM
I don't know if this post might help ?
https://forum.avast.com/index.php?topic=238251.msg1562016#msg1562016

I don't know if this might be a Notification related popup.

In which case check the Settings > General > Notifications area checked or unchecked.
Title: Re: Why does it keep popping up?
Post by: lynspottery on September 24, 2020, 02:07:22 AM
I already have made sure my silent mode is selected as on.  BUT, pop up still happening.

Avast needs to fix this mess
Title: Re: Why does it keep popping up?
Post by: frenchbear on September 24, 2020, 02:16:43 AM
I came here as I had the exact same issue.

I wondered if Avast detected something, but no, it just pops like this randomly, minimizing my game when I play.
Title: Re: Why does it keep popping up?
Post by: Degera on September 24, 2020, 04:27:39 AM
Created my account to come and report this issue. Silent Mode is on. Popup keeps pulling me out of my game or program to tell me that my computer is protected. I've tried restarting and repairing. It's still happening.
Title: Re: Why does it keep popping up?
Post by: elsano on September 24, 2020, 04:37:24 AM
Same issue here. Just started a few days ago. I tried putting it in silent mode and the screen continually pops up telling me I'm in silent mode. It is aggravating.
Title: Re: Why does it keep popping up?
Post by: seraphimsephiroth on September 24, 2020, 04:58:50 AM
Is there any official reply about this anywhere? Seems the forums are flooding with new accounts to report this. Hello Avast? Please help???
Title: Re: Why does it keep popping up?
Post by: markt8 on September 24, 2020, 05:14:47 AM
I have Silent Mode enabled. Now, the only pop-up I get is Silent mode telling me it's disabling pop-ups - REPEATEDLY.

So I disable AVAST until restart. Now I get a pop-up telling me I've disabled AVAST until restart.

I'm seconds from deleting and moving to another anti-virus!  Please fix!
Title: Re: Why does it keep popping up?
Post by: EB64 on September 24, 2020, 05:39:07 AM
Is there any official reply about this anywhere? Seems the forums are flooding with new accounts to report this. Hello Avast? Please help???
There's been a few of these on some of the topics about this problem:
Hi there, thank you for the reports, our developers are looking into this. We will keep you posted.

We are sorry for any inconvenience this may have caused.
Title: Re: Why does it keep popping up?
Post by: petr blatny on September 24, 2020, 07:47:28 AM
Hello, we are really sorry for the issue. We have found a bug related to that and we are investigating it. To be sure, that all what you reported is the same issue, please who can, send me please avastui.log + avastsvc.log from c:\ProgramData\AVAST Software\Avast\log\ + time when this happened. Send it to my email: petr.blatny@avast.com

thank you very much
Petr
Title: Re: Why does it keep popping up?
Post by: globinli on September 24, 2020, 09:56:47 AM
With the bulid xx.599 has it stopp by me! Thanks.
Title: Re: Why does it keep popping up?
Post by: Dan412 on September 24, 2020, 12:31:52 PM
Unwanted random pop-ups, always trying to sell me some next guff or other - hey Avast, you remember those programs you stop getting on my machine, you er, you do remember why I don't want them on my machine, right?..
Title: Re: Why does it keep popping up?
Post by: Pathduck on September 24, 2020, 12:39:40 PM
With the bulid xx.599 has it stopp by me! Thanks.

It seems I have build 598. How do I force an update to 599? I've tried it through update in the settings.
Title: Re: Why does it keep popping up?
Post by: petr blatny on September 24, 2020, 12:48:58 PM
Hello,

the most problematic "triggers" of this issue were stopped on server side. What it means: if you can see in avastui.log rows, where one of these are mentioned:
AVAST_AV_CB_MIGRATION_SOFT_NAG
AVAST_AV_CB_MIGRATION_HARD_NAG
computer restart should help you. After the restart new definitions from our servers are downloaded and these definitions disable this two items.

Petr
Title: Re: Why does it keep popping up?
Post by: tryst46 on September 24, 2020, 12:53:05 PM
With mine, silent mode is on and the game I have been playing is on the "do not disturb" list. It still keeps popping up regularly and minimising my game. I have restarted twice now and it's still doing it.

If Avast doesn't fix this soon, I will be cancelling my subscription and going elsewhere, I can't put up with everything I am doing being interrupted every few minutes.
Title: Re: Why does it keep popping up?
Post by: j.a.eijgenraam on September 24, 2020, 12:54:07 PM
I am using  Avast Premium security on a Windows computer and since the last update I also have a pop-up disturbing me with the message that my computer is protected.
How do I get rid of this??
Title: Re: Why does it keep popping up?
Post by: Pathduck on September 24, 2020, 12:58:38 PM
the most problematic "triggers" of this issue were stopped on server side. What it means: if you can see in avastui.log rows, where one of these are mentioned:
AVAST_AV_CB_MIGRATION_SOFT_NAG
AVAST_AV_CB_MIGRATION_HARD_NAG
computer restart should help you. After the restart new definitions from our servers are downloaded and these definitions disable this two items.

Hi, I have a lot of these in the AvastUI.log:

Code: [Select]
[2020-09-24 08:46:19.990] [info   ] [opm_client ] [ 8144: 8452] Show content for message id: 'AVAST_AV_CB_MIGRATION_HARD_NAG'
[2020-09-24 08:46:20.349] [info   ] [opm_window ] [ 8144: 8452] Constructing of 'popup' (msg id: 'AVAST_AV_CB_MIGRATION_HARD_NAG')' finished with result '1'.
[2020-09-24 08:46:20.349] [info   ] [opm_client ] [ 8144: 8452] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 08:46:21.117] [warning] [chromium   ] [ 8144: 8692] CefDialog IPMResponseFailed with HttpStatus: 204 for url: https://ipm-provider.ff.avast.com/?data=<removed>&action=1&p_tbc=1&p_mid=AVAST_AV_CB_MIGRATION_HARD_NAG&p_elm=2
[2020-09-24 08:46:21.119] [warning] [opm_control] [ 8144: 8148] Download content for message 'AVAST_AV_CB_MIGRATION_HARD_NAG' (https://ipm-provider.ff.avast.com/?data=<removed>&action=1&p_tbc=1&p_mid=AVAST_AV_CB_MIGRATION_HARD_NAG&p_elm=2) failed '204'.
[2020-09-24 08:46:21.119] [info   ] [opm_client ] [ 8144: 8148] Call message shown 'AVAST_AV_CB_MIGRATION_HARD_NAG'
[2020-09-24 08:46:21.245] [info   ] [opm_client ] [ 8144: 8620] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 08:47:20.427] [info   ] [opm_client ] [ 8144: 8328] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 08:48:20.464] [info   ] [opm_client ] [ 8144: 8636] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 08:49:20.506] [info   ] [opm_client ] [ 8144: 8444] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 08:50:20.554] [info   ] [opm_client ] [ 8144: 8436] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 08:51:20.595] [info   ] [opm_client ] [ 8144: 8632] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 08:52:20.642] [info   ] [opm_client ] [ 8144: 8444] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 08:53:20.694] [info   ] [opm_client ] [ 8144: 8444] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 08:54:20.730] [info   ] [opm_client ] [ 8144: 8616] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
... 100 more rows like above...
[2020-09-24 10:45:26.013] [info   ] [opm_client ] [ 8144: 8328] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 10:46:26.055] [info   ] [opm_client ] [ 8144: 8632] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 10:46:26.055] [info   ] [opm_window ] [ 8144: 8632] Constructing of 'popup' (msg id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG')' finished with result '1'.
[2020-09-24 10:46:26.280] [warning] [chromium   ] [ 8144: 8692] CefDialog IPMResponseFailed with HttpStatus: 204 for url: https://ipm-provider.ff.avast.com/?data=<removed>&action=1&p_tbc=1&p_mid=AVAST_AV_CB_MIGRATION_SOFT_NAG&p_elm=2
[2020-09-24 10:46:26.281] [warning] [opm_control] [ 8144: 8148] Download content for message 'AVAST_AV_CB_MIGRATION_SOFT_NAG' (https://ipm-provider.ff.avast.com/?data=<removed>&action=1&p_tbc=1&p_mid=AVAST_AV_CB_MIGRATION_SOFT_NAG&p_elm=2) failed '204'.
[2020-09-24 10:46:26.282] [info   ] [opm_client ] [ 8144: 8148] Call message shown 'AVAST_AV_CB_MIGRATION_SOFT_NAG'

I will try a restart and see if it helps.

UPDATE: I've not restarted, but also not seeing more popups (for now) so I think whatever you did on the server side has worked.

Title: Why does it keep popping up?
Post by: previtij on September 24, 2020, 04:21:56 PM
Avast... fix this or I am cancelling my subscription.
Title: Re: Why does it keep popping up?
Post by: EB64 on September 24, 2020, 04:44:11 PM
Avast... fix this or I am cancelling my subscription.
It is fixed.
If you're still having problems, reboot and it should be fixed.
Title: Re: Why does it keep popping up?
Post by: DavidR on September 24, 2020, 04:54:26 PM
Avast... fix this or I am cancelling my subscription.

Did you even read Reply #24 by petr blatny, Avast Team and follow the instruction ?
Title: Re: Why does it keep popping up?
Post by: tryst46 on September 24, 2020, 06:29:59 PM
Read it, tried it and it didn't work.

I did try using my VPN and now my IP says I'm in Sweden. Strange that it seems to have stopped it. Wondering if it's Avast firewall responding to an attack since it is switched on for my PC. Can anyone else with this problem confirm that their Avast firewall is on?
Title: Re: Why does it keep popping up?
Post by: EB64 on September 24, 2020, 06:34:32 PM
Read it, tried it and it didn't work.

I did try using my VPN and now my IP says I'm in Sweden. Strange that it seems to have stopped it. Wondering if it's Avast firewall responding to an attack since it is switched on for my PC. Can anyone else with this problem confirm that their Avast firewall is on?
You've rebooted and it still does it?
Hmm...Mine's actually been fine since sometime late last night.
Maybe try manually updating your definitions?