Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: MrWhitman on September 24, 2020, 08:45:44 AM
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I just installed Avast Premium Security and it gives me BSOD when I open the MSI App Player which is based on BlueStacks. After several trials and errors I was able to run the application by disabling the "Enable Rootkit Detection" and "hardware-assisted virtualization" option in the core shields of Avast. I do not feel comfortable deactivating this option every time I want to open the MSI App, it would be very helpful if you could repair and update the program. :-\
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Could you please upload (e.g. to ftp://ftp.avast.com/incoming (ftp://ftp.avast.com/incoming)) a few corresponding dumps from C:\Windows\Minidump? Preferably packed into an archive with a unique name, and post the file name here afterwards.
Thanks.
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Thanks for your answer, I could not upload the files you requested but I sent a PM to you.
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https://support.avast.com/en-eu/article/FTP-file-upload
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Sorry, when I follow the instructions and try to upload the file I get this error: Copying files to remote side failed.
Could not create file.
That's why I uploaded the file to a download site and sent a private message earlier.
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Got the dump and forwarded it to the relevant person - thanks.
It seems to be connected to BlueStacks virtualization somehow; we'll prepare a fix or workaround.
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Got the dump and forwarded it to the relevant person - thanks.
It seems to be connected to BlueStacks virtualization somehow; we'll prepare a fix or workaround.
Nice, thank you!