Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: iPhone on October 24, 2020, 02:05:22 PM

Title: avast locking processes
Post by: iPhone on October 24, 2020, 02:05:22 PM

sometimes when i try to open processes i know are safe avast locks them under system pid 4 and the only way to unlock them is to try closing them in taskmgr/process hacker and then restarting explorer.exe, this use to be a lot worse though as i'd have to restart my pc to fix it. i just want to know if the team are aware and trying to fix it

Title: Re: avast locking processes
Post by: Asyn on October 25, 2020, 06:48:12 PM

Provide details...

Title: Re: avast locking processes
Post by: iPhone on October 27, 2020, 08:18:17 PM

like what?

Title: Re: avast locking processes
Post by: Asyn on October 28, 2020, 07:31:23 AM

- Which Avast..? (Free/Premium)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
- Which processes get locked..?

Title: Re: avast locking processes
Post by: iPhone on October 28, 2020, 01:00:56 PM

- Which Avast..? Free
- Which version/build of Avast..? ver. 20.8.2432 - build 20.8.5684.602
- OS..? (32/64 Bit..? - which SP/Build..?) 64 bit windows 10
- Other security related software installed..? none
- Which AV(s) did you use before Avast..? malwarebytes
- Which processes get locked..? it's random

Title: Re: avast locking processes
Post by: Asyn on October 28, 2020, 01:04:44 PM

Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.

Title: Re: avast locking processes
Post by: iPhone on October 28, 2020, 07:58:59 PM

thank you, will tell the result

Title: Re: avast locking processes
Post by: Asyn on October 29, 2020, 06:28:37 AM

You're welcome.

Title: Re: avast locking processes
Post by: iPhone on October 30, 2020, 03:42:12 PM

pretty sure this worked, thank you

Title: Re: avast locking processes
Post by: Asyn on October 31, 2020, 08:10:44 AM

No Problem.

Title: Re: avast locking processes
Post by: iPhone on November 23, 2020, 01:56:46 PM

started happening again, resetting my pc didn't help

Title: Re: avast locking processes
Post by: Asyn on November 23, 2020, 02:25:49 PM

-> https://support.avast.com/en-ww/article/298/ (Blocked & Allowed apps)

Title: Re: avast locking processes
Post by: igor on November 23, 2020, 04:50:46 PM

What exactly does it mean, to "lock a process"? How does it manifest?