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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Komen on October 27, 2020, 12:17:58 PM

Title: Problem with mouse (Avast Premium Security)
Post by: Komen on October 27, 2020, 12:17:58 PM

Hello!

Any time Avast opens "popup" notification or I open Avast window, my left click mouse button stops working.
What can I do?

Thanks

Title: Re: Problem with mouse (Avast Premium Security)
Post by: alois57 on October 27, 2020, 01:45:40 PM

I also knew the same problem! Could solve the problem on my mouse settings. I use a gamer mouse there, you can do all the settings yourself. LG Joe

Title: Re: Problem with mouse (Avast Premium Security)
Post by: Komen on October 27, 2020, 02:54:57 PM

I also have Logitech G300s mouse.
How did you solve this problem with mouse settings?
For me it just started this problem without me doing anything to mouse settings...

Title: Re: Problem with mouse (Avast Premium Security)
Post by: Asyn on October 27, 2020, 04:17:56 PM

- Which version/build of Avast Premium..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: Problem with mouse (Avast Premium Security)
Post by: DavidR on October 27, 2020, 04:19:05 PM

I use a Logitech M350 mouse with a USB Unifying wifi connection I also used  an Logitech MX Performance Mouse with the same USB Unifying wifi connection, so no wired connection of the Logitech G300s mouse and no conflict/issue with avast. 

I would have though a wired mouse would have less of an issue.
Is there a driver update for this range of logitech mice ?

Title: Re: Problem with mouse (Avast Premium Security)
Post by: Komen on October 28, 2020, 07:42:01 AM

Found a workaround FOR this problem...
Right click on the item I want to click (to ''select'' position where I want to click) and space bar to substitute left click...
I don't know how would this be mouse settings problem since it all worked OK with no changes to computer hardware or software and only effect Avast application...

- Which version/build of Avast Premium..? 20.7.2425 (build 20.7.5568.601)
- OS..? (32/64 Bit..? - which SP/Build..?) Windows 7, 64 bit
- Other security related software installed..? No
- Which AV(s) did you use before Avast..? Avast for last 3-4 years

Title: Re: Problem with mouse (Avast Premium Security)
Post by: Asyn on October 28, 2020, 07:47:04 AM

Update to the latest version (20.8.2432): https://forum.avast.com/index.php?topic=238421.0

Title: Re: Problem with mouse (Avast Premium Security)
Post by: Komen on October 28, 2020, 12:39:14 PM

''Problem'' is installed program "ClickFix" that I use because my mouse sometime makes 2 or more left click instead of just one...
If I close this app, Avast works OK.

Can developers look into this?

Thanks

Title: Re: Problem with mouse (Avast Premium Security)
Post by: Asyn on October 28, 2020, 12:48:36 PM

Did you update Avast to the latest version (20.8)..!?

Title: Re: Problem with mouse (Avast Premium Security)
Post by: Komen on October 28, 2020, 01:55:03 PM

Quote from: Asyn on October 28, 2020, 12:48:36 PM

Did you update Avast to the latest version (20.8)..!?

Can you install ClickFix app and test if it is the same on your end?
It's 758KB in size... https://www.clickfix.cf (https://www.clickfix.cf)

Title: Re: Problem with mouse (Avast Premium Security)
Post by: Asyn on October 28, 2020, 02:26:49 PM

Again, did you update Avast to the latest version (20.8)..!?

Title: Re: Problem with mouse (Avast Premium Security)
Post by: Komen on October 28, 2020, 03:03:18 PM

Quote from: Asyn on October 28, 2020, 02:26:49 PM

Again, did you update Avast to the latest version (20.8)..!?

Are you an Avast employee or volunteer?
Either way... Since I have find bug in the system, "Thank you, we will have a look." would be proper response.

Have a nice day

PS
Yes, I have installed latest version 20.8.2432 (build 20.8.5684.602) ...

Title: Re: Problem with mouse (Avast Premium Security)
Post by: Asyn on October 28, 2020, 03:05:47 PM

Quote from: Komen on October 28, 2020, 03:03:18 PM

Yes, I have installed latest version 20.8.2432 (build 20.8.5684.602) ...

Follow instructions: https://support.avast.com/article/33/ and post the File-ID and/or name of the Support-File here afterwards.