Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: kernitou on November 02, 2020, 04:12:16 PM

Title: Avast does not block that Firefox hacking
Post by: kernitou on November 02, 2020, 04:12:16 PM

I don't know where to post this problem ... I don't know how to inform Avast about any new problem...

Avast does not block that Firefox hacking :

Hello

I got that already 2-3 times while trying to download some stuff.
- It activates printing in Firefox
- It's impossible to close the Firefox window!
- AVAST does not block anything?!
- When you retsart the PC, it's gone most of the time; sometimes you have to restart twice.

(https://i.postimg.cc/R3YCY91C/problem-firefox-1.jpg) (https://postimg.cc/R3YCY91C)
(https://i.postimg.cc/tZVRQfD3/problem-firefox-2.jpg) (https://postimg.cc/tZVRQfD3)

Thanks in advance

(I've got a paid Avast)

Title: Re: Avast does not block that Firefox hacking
Post by: r@vast on November 03, 2020, 01:22:11 PM

Hi,

Please check your settings for Potentially Unwanted Programs (PUPs) - is it turned on?
Look at the settings under Virus Scan and Core Shields.
https://support.avast.com/fr-ch/article/Antivirus-scan-settings/

You can also contact support via https://support.avast.com/fr-ch/contact/

Title: Re: Avast does not block that Firefox hacking
Post by: kernitou on November 28, 2020, 05:32:33 PM

thanks for your comment

"Potentially Unwanted Programs" is turned on

this morning i had that PRINTER PROBLEM again!!!
AVAST DOES NOT MAKE ANYTHING AGINST IT?!?
i wrote this note almost 1 month ago!!!

+
what is the purpose of this forum? there are almost no messages, so you have no link to avast, haven't you?!

Title: Re: Avast does not block that Firefox hacking
Post by: DavidR on November 28, 2020, 05:48:58 PM

For the most part responses come from Avast Users just like yourself and you will for the most part only get a response if the person has knowledge of that problem.  You were fortunate in getting a response from an avast team member.

Did you contact avast support in the link that r@vast gave ?

Before this started to happen, had you installed any new firefox extensions ?

You might try running firefox without extensions and see if the problem still exists.