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Consumer Products => Avast Account (my.avast.com) => Topic started by: New in avast on November 09, 2020, 12:30:48 PM

Title: My bank account was debited by Avast, without ordering anything
Post by: New in avast on November 09, 2020, 12:30:48 PM

Hello,

My bank account was debited by 44.99Pounds on 01.11.2020 without ordering anything. I checked by subscription in my Avast account and nothing happened on 01.11.2020. Because I don't know order ID, I can't raise any issue.

Can you help me how to get in touch with Avast team , without order ID?

Thank you,

Ssergg

Title: Re: My bank account was debited by Avast, without ordering anything
Post by: Asyn on November 09, 2020, 12:40:53 PM

Quote from: New in avast on November 09, 2020, 12:30:48 PM

Can you help me how to get in touch with Avast team , without order ID?

Thank you,
Ssergg

Just enter/use 00000000 and explain it in your request.

Title: Re: My bank account was debited by Avast, without ordering anything
Post by: New in avast on November 09, 2020, 12:47:00 PM

Quote from: Asyn on November 09, 2020, 12:40:53 PM

Quote from: New in avast on November 09, 2020, 12:30:48 PM

Can you help me how to get in touch with Avast team , without order ID?

Thank you,
Ssergg

Just enter/use 00000000 and explain it in your request.

Thank you Asyn. I wrote in order ID"see attacch file" and I attached my bank statement. I hope this will help them to understand.

Title: Re: My bank account was debited by Avast, without ordering anything
Post by: Asyn on November 09, 2020, 12:48:28 PM

You're welcome.