Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: stormembrey on November 18, 2020, 11:58:45 PM

Title: The online content is unavaliable Please check internet connection. I am ONLINE
Post by: stormembrey on November 18, 2020, 11:58:45 PM
My Avast stated "Please connect to the internet" while I was entering a license key.
I've had Avast for years, never seen this happen.  My internet is ON!

So I unistalled and used the Avastcleaner tool, then reinstalled.

The reinstalled continued to not install correctly, so I used the offline installer, which is finally installed.
But it still states there is NO internet.

I have NO other AV running and Im updated windows 10

This issue just started to happen today!

Please HELP!


(https://i.imgur.com/c1gchuH.png)
(https://i.imgur.com/caEYAQf.png)
Title: Re: The online content is unavaliable Please check internet connection. I am ONLINE
Post by: bob3160 on November 19, 2020, 12:25:22 AM
Reported to Avast. Let's see if that helps.
Title: Re: The online content is unavaliable Please check internet connection. I am ONLINE
Post by: stormembrey on November 19, 2020, 12:38:45 AM
I did, just waiting on their response.  Was seeing if anyone in the community could help me thought!
Thank you!
Title: Re: The online content is unavaliable Please check internet connection. I am ONLINE
Post by: stormembrey on November 19, 2020, 12:41:05 AM
Is it possible to convert my activation key into a license key so i can upload it to Avast?  I beleive that would work
Title: Re: The online content is unavaliable Please check internet connection. I am ONLINE
Post by: Asyn on November 19, 2020, 07:48:28 AM
See if this helps: https://support.avast.com/en-ww/article/222/ (Changing DNS settings)
Title: Re: The online content is unavaliable Please check internet connection. I am ONLINE
Post by: r@vast on November 20, 2020, 02:10:45 PM
Is it possible to convert my activation key into a license key so i can upload it to Avast?  I beleive that would work

Hi,

Could you please clarify which application you are trying to activate and PM me your activation code and order id.
Title: Re: The online content is unavaliable Please check internet connection. I am ONLINE
Post by: premiumuser on May 07, 2021, 10:59:33 PM
Same issue here. Tried many things:
Clean tool to remove avast free and avast premium

I purchased Avast ultimate for 10 devices but same exact issue as those 2 screenshots.
This is also a problem:(https://imgur.com/0SrmP2v)
Title: Re: The online content is unavaliable Please check internet connection. I am ONLINE
Post by: premiumuser on May 07, 2021, 11:01:45 PM
(https://i.imgur.com/0SrmP2v.jpg)