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Consumer Products => Avast Passwords => Avast Passwords for Windows => Topic started by: garry.obrien2 on November 20, 2020, 06:16:56 PM

Title: Passwords on new computer
Post by: garry.obrien2 on November 20, 2020, 06:16:56 PM

I have just bought a new laptop and am trying to get my password locker on to it.  I have Avast Free installed but whenever I try to access passwords, I am asked to upgrade to a paid version, which I don't need.  I have Avast Free on my PC and my old laptop and passwords are synchronised between the two.  How can I get the password locker transferred to my new laptop?

Title: Re: Passwords on new computer
Post by: the.julie on November 21, 2020, 01:21:12 PM

That seems like quite an urgenz problem. I would contact the AVAST customer support, I'm sure they can help you out.
I'm sorry I don't have any better solution for this.

Title: Re: Passwords on new computer
Post by: garry.obrien2 on November 24, 2020, 05:20:00 PM

Thanks the.Julie.  I have now been able to get past that issue but now, when I try to sync my passwords, I get a message asking me to input the six-figure code sent to my email.  Unfortunatley, the email never arrives.  I have tried talking to support but they seemed a bit put out that I was only using the free programme and were of no help whatsoever.  Anyone got any suggestions?

Title: Re: Passwords on new computer
Post by: orders7 on December 06, 2020, 03:56:24 PM

have you ever received the 6 digit code. I have this exact issue