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Consumer Products => Avast Passwords => Avast Passwords for Mac => Topic started by: zeuscho on November 26, 2020, 10:06:01 AM

Title: Avast Passwords in Macbook M1
Post by: zeuscho on November 26, 2020, 10:06:01 AM
I got and error about "Avast Passwords didn't start properly". I tried uninstall and reinstall the product for many times but still no clue for working. Any ideas?
Title: Re: Avast Passwords in Macbook M1
Post by: r@vast on November 26, 2020, 03:30:49 PM
Hi,
Which macOS version do you have?
https://support.apple.com/en-us/HT201260
Title: Re: Avast Passwords in Macbook M1
Post by: zeuscho on November 26, 2020, 03:32:35 PM
Hi,
Which macOS version do you have?
https://support.apple.com/en-us/HT201260
I'm using macOS 11.0.1 Big Sur with Apple M1 chip.
Title: Re: Avast Passwords in Macbook M1
Post by: zeuscho on December 03, 2020, 06:53:07 AM
Are there any debug information I can access so I can share it here?
Title: Re: Avast Passwords in Macbook M1
Post by: r@vast on December 03, 2020, 03:09:31 PM
Hi,

Logs are accessible by clicking on the top bar ap icon while holding the option button.
Title: Re: Avast Passwords in Macbook M1
Post by: f.dauria on December 13, 2020, 12:03:47 AM
I got the error too

Log:
2020-12-12 23:58:05.097 [Error] [HelperService.swift:130] startXPCConnection(error:) > The helper is not responding. Attempt: Optional(2)
2020-12-12 23:58:05.097 [Error] [HelperService.swift:118] startXPCConnection(error:) > Disabling the helper before trying to connect again
2020-12-12 23:58:05.101 [Error] [HelperService.swift:111] startXPCConnection(error:) > Too many reconnection attempts
2020-12-12 23:58:05.106 [Error] [AppDelegate.swift:60] registerContainerServices() > Could not initialize app. Received error: helper_not_found
2020-12-12 23:58:05.111 [Error] [HelperService.swift:151] canStartXPCConnection > Could not establish XPC connection. Received Error Domain=NSCocoaErrorDomain Code=4097 "connection to service on pid 0 named 6H4HRTU5E3.com.avast.passwords.PasswordsHelperApp" UserInfo={NSDebugDescription=connection to service on pid 0 named 6H4HRTU5E3.com.avast.passwords.PasswordsHelperApp}
2020-12-12 23:58:06.890 [Info] [MainWindowController.swift:166] windowWillClose > Closing main window
Title: Re: Avast Passwords in Macbook M1
Post by: zeuscho on December 13, 2020, 03:36:24 AM
I got the error too

Log:
2020-12-12 23:58:05.097 [Error] [HelperService.swift:130] startXPCConnection(error:) > The helper is not responding. Attempt: Optional(2)
2020-12-12 23:58:05.097 [Error] [HelperService.swift:118] startXPCConnection(error:) > Disabling the helper before trying to connect again
2020-12-12 23:58:05.101 [Error] [HelperService.swift:111] startXPCConnection(error:) > Too many reconnection attempts
2020-12-12 23:58:05.106 [Error] [AppDelegate.swift:60] registerContainerServices() > Could not initialize app. Received error: helper_not_found
2020-12-12 23:58:05.111 [Error] [HelperService.swift:151] canStartXPCConnection > Could not establish XPC connection. Received Error Domain=NSCocoaErrorDomain Code=4097 "connection to service on pid 0 named 6H4HRTU5E3.com.avast.passwords.PasswordsHelperApp" UserInfo={NSDebugDescription=connection to service on pid 0 named 6H4HRTU5E3.com.avast.passwords.PasswordsHelperApp}
2020-12-12 23:58:06.890 [Info] [MainWindowController.swift:166] windowWillClose > Closing main window

How can you get this? I got nothing when I follow the steps in the previous post. (Hold the option button and clicking on the top bar ap icon)
Title: Re: Avast Passwords in Macbook M1
Post by: zeuscho on December 13, 2020, 03:49:05 AM
Finally I got it.

Code: [Select]
2020-12-13 10:37:31.159 [Info] [AppDelegate.swift:287] showWindow() > displaying loading window
2020-12-13 10:37:32.409 [Error] [HelperService.swift:130] startXPCConnection(error:) > The helper is not responding. Attempt: Optional(1)
2020-12-13 10:37:32.409 [Error] [HelperService.swift:118] startXPCConnection(error:) > Disabling the helper before trying to connect again
2020-12-13 10:37:32.419 [Error] [HelperService.swift:151] canStartXPCConnection > Could not establish XPC connection. Received Error Domain=NSCocoaErrorDomain Code=4097 "connection to service on pid 0 named 6H4HRTU5E3.com.avast.passwords.PasswordsHelperApp" UserInfo={NSDebugDescription=connection to service on pid 0 named 6H4HRTU5E3.com.avast.passwords.PasswordsHelperApp}
2020-12-13 10:37:39.434 [Error] [HelperService.swift:130] startXPCConnection(error:) > The helper is not responding. Attempt: Optional(1)
2020-12-13 10:37:46.453 [Error] [HelperService.swift:130] startXPCConnection(error:) > The helper is not responding. Attempt: Optional(2)
2020-12-13 10:37:46.453 [Error] [HelperService.swift:118] startXPCConnection(error:) > Disabling the helper before trying to connect again
2020-12-13 10:37:46.466 [Error] [HelperService.swift:151] canStartXPCConnection > Could not establish XPC connection. Received Error Domain=NSCocoaErrorDomain Code=4097 "connection to service on pid 0 named 6H4HRTU5E3.com.avast.passwords.PasswordsHelperApp" UserInfo={NSDebugDescription=connection to service on pid 0 named 6H4HRTU5E3.com.avast.passwords.PasswordsHelperApp}
2020-12-13 10:37:46.466 [Error] [HelperService.swift:151] canStartXPCConnection > Could not establish XPC connection. Received Error Domain=NSCocoaErrorDomain Code=4097 "connection to service on pid 0 named 6H4HRTU5E3.com.avast.passwords.PasswordsHelperApp" UserInfo={NSDebugDescription=connection to service on pid 0 named 6H4HRTU5E3.com.avast.passwords.PasswordsHelperApp}
2020-12-13 10:37:53.475 [Error] [HelperService.swift:130] startXPCConnection(error:) > The helper is not responding. Attempt: Optional(1)
2020-12-13 10:38:00.492 [Error] [HelperService.swift:130] startXPCConnection(error:) > The helper is not responding. Attempt: Optional(2)
2020-12-13 10:38:00.492 [Error] [HelperService.swift:118] startXPCConnection(error:) > Disabling the helper before trying to connect again
2020-12-13 10:38:00.501 [Error] [HelperService.swift:151] canStartXPCConnection > Could not establish XPC connection. Received Error Domain=NSCocoaErrorDomain Code=4097 "connection to service on pid 0 named 6H4HRTU5E3.com.avast.passwords.PasswordsHelperApp" UserInfo={NSDebugDescription=connection to service on pid 0 named 6H4HRTU5E3.com.avast.passwords.PasswordsHelperApp}
2020-12-13 10:38:00.501 [Error] [HelperService.swift:151] canStartXPCConnection > Could not establish XPC connection. Received Error Domain=NSCocoaErrorDomain Code=4097 "connection to service on pid 0 named 6H4HRTU5E3.com.avast.passwords.PasswordsHelperApp" UserInfo={NSDebugDescription=connection to service on pid 0 named 6H4HRTU5E3.com.avast.passwords.PasswordsHelperApp}
2020-12-13 10:38:07.514 [Error] [HelperService.swift:130] startXPCConnection(error:) > The helper is not responding. Attempt: Optional(1)
2020-12-13 10:38:14.530 [Error] [HelperService.swift:130] startXPCConnection(error:) > The helper is not responding. Attempt: Optional(2)
2020-12-13 10:38:14.530 [Error] [HelperService.swift:118] startXPCConnection(error:) > Disabling the helper before trying to connect again
2020-12-13 10:38:14.534 [Error] [HelperService.swift:111] startXPCConnection(error:) > Too many reconnection attempts
Title: Re: Avast Passwords in Macbook M1
Post by: r@vast on December 14, 2020, 11:54:29 AM
Hi,
This issue is caused by Apples M1 chip which prevents Avast Passwords from functioning correctly. Unfortunately, the only current solution would be to make use of an alternative password manager. If you still have access to your previous Mac on which Avast Passwords was working, then you could export the data file and import it into an alternative password manager.
Title: Re: Avast Passwords in Macbook M1
Post by: zeuscho on December 14, 2020, 12:38:56 PM
Hi,
This issue is caused by Apples M1 chip which prevents Avast Passwords from functioning correctly. Unfortunately, the only current solution would be to make use of an alternative password manager. If you still have access to your previous Mac on which Avast Passwords was working, then you could export the data file and import it into an alternative password manager.
Thanks for your reply. Hoping the team is working out this issue and update the app ASAP.
Title: Re: Avast Passwords in Macbook M1
Post by: f.dauria on December 17, 2020, 07:31:07 PM
There is a workaround. I took the IPA of the App from iPad/iPhone by using iMazing. It's not very implemented for Mac use, for example the automatic filling.
Title: Re: Avast Passwords in Macbook M1
Post by: zeuscho on December 18, 2020, 04:24:29 AM
There is a workaround. I took the IPA of the App from iPad/iPhone by using iMazing. It's not very implemented for Mac use, for example the automatic filling.
Seems that I can only "copy" or "export" to an .imazingapp file. Is that not enabled in the trial version?
Title: Re: Avast Passwords in Macbook M1
Post by: zeuscho on December 18, 2020, 04:43:26 AM
Yes, I got it. Just paid and managed the iOS Apps.
Title: Re: Avast Passwords in Macbook M1
Post by: f.dauria on December 19, 2020, 10:23:11 AM
i's not necessary to pay the app iMazing...you have to go in some option of the app manager , than you have to download the app that you want, once you did it , right click and click on "export the app". I did it for free.
Title: Re: Avast Passwords in Macbook M1
Post by: Hidden404 on January 18, 2021, 09:42:31 PM
I have same issue.
Cant acces my passwords so i can’t even acces my apple login.
Title: Re: Avast Passwords in Macbook M1
Post by: zeuscho on January 22, 2021, 07:03:27 AM
I have same issue.
Cant acces my passwords so i can’t even acces my apple login.
If you have other devices can access Avast passwords. You can get back your Apple ID first. After that, Download the iOS version of the Avast password and use it as a workaround.