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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: DragonRider on January 24, 2004, 06:33:41 AM

Title: EMERGENCY - MAJOR PROBLEM
Post by: DragonRider on January 24, 2004, 06:33:41 AM
I have recently installed AVAST Home (latest version). Now I CANT access any CDROMS and I CANT access my Zip Disks.
I uninstalled AVAST briefly, and GUESS WHAT?
I have access to everything again.
WHAT GIVES?????????????????
I want to use AVAST, but if it is going to lock me out of my drives like that, NO WAY. I would go elsewhere for my AV needs.

I have WinXP Pro running if you need to know the OS.
 This is the ONLY software of any kind I've had do this to me.

HELP !!
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Culpeper on January 24, 2004, 07:07:18 AM
This is a first for me (and I also did a forum search; nothing).  Did you check the hardware manager to see if the drivers were okay while Avast was installed and you weren't able to use removable drives?  What AV was you using prior to Avast install? Did you uninstall previous AV before Avast installation or did you disable the other AV program instead?
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Vlk on January 24, 2004, 09:30:36 AM
Interesting... it would be worth trying to turn off boot sector scanning in the Standard Shield's settings.

Click the avast tray icon, scroll the the list on the left to Standard Shield, double-click its icon, and uncheck the very first box on the dialog that appears...
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: DragonRider on January 24, 2004, 02:16:01 PM
I turned off boot sector scanning, and still same.
I will tinker some more I guess, but I am FAST becoming P.O'd.

In answer to all the questions...
ALL previous AV software removed, and YES I had FULL access to ALL
removables before installing Avast.

I give this software a big thumbs up on most things, but the thumbs down it is getting because of this far outways the thumbs up so far.

Any other bright ideas?? Anyone??
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Vlk on January 24, 2004, 02:26:10 PM
OK, try turning off Standard Shield completely.
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: DragonRider on January 24, 2004, 02:56:16 PM
I have tried that already, I even turned Avast 'OFF', and it still does it.
As I said the ONLY way to get my drives back is to COMPLETELY uninstall Avast.
I have used Nortons for a LONG time, and recently it blew up during a LiveUpdate, so I removed it, and tried BitDefender, it decided to produce an error about a nonexistent location on my machine, so after researching for good AV software i decided on your software, and now this happens. Why is it that AV software is so damn, wel I guess you could say "buggy"? I need this to work, otherwise I try to get Nortons re-installed and hope like hell it doesn't blow up AGAIN.
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: First_c on January 24, 2004, 04:04:19 PM
Did you clean out the registry making sure all the other AVs keys were gone?

sometime i have had other software iterfere when  a key was left in the reg eveen though it had been unistalled long ago?

Sorry i can't be more help.

a good reg cleaner is called Regsupreme you download a trial version at the following addy  http://www.macecraft.com/

Good Luck

First_c
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Culpeper on January 24, 2004, 06:42:15 PM
Especially with Norton.  We have seen a lot of Norton uninstalls that really doesn't uninstall everything related to Norton that causes conflicts with new installs with different AV programs.  Do a search in this forum for Norton.  You'll see.
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: DragonRider on February 28, 2004, 04:30:18 AM
OK, here's an update:
I recently wiped out everything and started over.
I STILL have the same problem: I CANNOT use my Zip Drive, my burner, or my reader with Avast installed. And I even updated Avast to the latest version of Avast 4 for Home.
ALL drivers are fine, and I had FULL access to all of the above drives before I installed Avast.
And I have full access ONLY after I remove Avast from my system.
I am running WindowsXP Pro, have 288Mb RAM, am using ZAPro for firewall, etc...
I really need help here. I refuse to recommend this product (like I told their tech support via email) until this gets resolved.
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Culpeper on February 28, 2004, 05:02:43 AM
Install AVG
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Lisandro on February 28, 2004, 02:52:10 PM
I have used Nortons for a LONG time

If you haven't format the HDD since then, that's the cause, undoubtly... I have corrected the same trouble in the past.
See here (http://www.avast.com/forum/index.php?board=2;action=display;threadid=1687).

Feel free to ask me any question about NAV unistallation...  ;)
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Lisandro on February 28, 2004, 03:01:11 PM
I am using ZAPro for firewall, etc...

Just a shot, did you install avast! with the ZA turned off? Does this make any difference on accessing the HDD?

Did you install avast! through an administrator account?
Are your system file NTFS? Could you access the HDD by another user (if any)?

I really need help here. I refuse to recommend this product (like I told their tech support via email) until this gets resolved.

Be calm, you are in the best forum support in the web  ;D
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Culpeper on February 28, 2004, 06:22:02 PM
I hope he comes back and keeps us posted.  It is a very strange problem he is having.
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Summoner Yuna on February 28, 2004, 07:35:22 PM
Quote
We have seen a lot of Norton uninstalls that really doesn't uninstall everything related to Norton that causes conflicts with new installs with different AV programs.
but avast will refues to load won't it? so why would a leftover reg. key cause this?
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: DragonRider on February 28, 2004, 07:55:39 PM
OK, I will say it AGAIN:
1. AVAST loads fine.
2. I have totally redone my machine, there are no "left over anythings".
3. I can access my HD just fine.
and
4. I CANNOT access the BURNER, CDROM DRIVE, or ZIP DRIVE.
In other words it LOCKS OUT ALL REMOVABLE MEDIA DRIVES!
oh and
5. ZA doesn't interfere with accessing the removable media.
ONLY Avast does that.
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Culpeper on February 28, 2004, 08:14:12 PM
Okay, I'll ask if you have installed a different AV program and does that work fine on your system?
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Culpeper on February 29, 2004, 01:24:00 AM
Okay, I'll take your silence as a "no" and subsequent "I don't know."
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Lisandro on February 29, 2004, 02:13:08 PM
Quote
We have seen a lot of Norton uninstalls that really doesn't uninstall everything related to Norton that causes conflicts with new installs with different AV programs.
but avast will refues to load won't it? so why would a leftover reg. key cause this?

No Summoner, avast! could load and you will think it's ok but it won't scan files at DOS level, I mean, you won't be able to execute files, or open some others because of the mess that the Symantec drivers bring to the Registry keys: HKEY_LOCAL_MACHINE\SYSTEM\ControlSet...\Control\VirtualDeviceDrivers  >:(
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: DragonRider on February 29, 2004, 02:40:07 PM
Do you people even actually read my post?
I have reformatted the drive, and ONLY Avast does this.
NO OTHER AV DOES IT.
Back before the reformat Norton didn't lock me out of my removable media. Since then, and many reformats later, NO OTHER AV SOFTWARE has locked me out like this.
ONLY AVAST.
READ THIS before answering with comments from left field.
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: DragonRider on February 29, 2004, 02:51:12 PM
I am sorry if I seem a little "testy", but after trying several AV's and reformatting to get rid of all the "old crap" they put into the registry, I am a little pissed off.
None of the other AV's lock me out of using my removable media. NONE.
Only Avast. As soon as I remove Avast from my system, I can use those drives. And you can see where I could be a little P.O.'d.
I mean it's nice to have a decent AV, but I kind of like being able to use my CD reader, my CD burner, and my Zip Drive.
And those are the only drives that I know of that it locks out.
All of my HD partitions are fine, and my floppy drive is fine.
Now, I understand very well about the Norton thing, but I have since reformatted my drive several times, so therefore there are no left over reg keys in my system. Unless Norton has found a way for those somehow survive repartitioning and reformatting?
So, because nobody here knows whats going on, and since I dont get jack in the way of answers from the manufacturer, I can NOT recommend this software, even with the high marks it gets everywhere.
I am currently runnig AVG, its OK, but I actually liked the feature set of Avast.
So, IF anyone can help, please do so. I will continue monitoring this to see if it EVER gets resolved.
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Lisandro on February 29, 2004, 03:52:57 PM
Dragon, please do not shot!
We're here trying to help you or wasting our time...  :(

Read your all previous posts. You have never told that you reformat the HDD after the av uninstallations...  ::)

I use a CD reader/burner (Nero, InCD and others), Zip Drive (Iomega) and of course HDD and floppy drivers without any trouble with avast!  8)
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Culpeper on February 29, 2004, 04:24:53 PM
Listen smartass.  Your machine is allergic to Avast.  Use a different program.  You still never answered my question.  I'm not interested that Norton worked before you erased everything.  I'm interested in whether nor not ANY antivirus program is currently working on your machine.
I did read your posts.  Twice.  And you never stated that you installed and tested other AV programs other than avast since your new comeback to the board. ;D

I'm still assuming that you can't get any AV program to work on your machine now.
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: DragonRider on March 02, 2004, 02:19:19 PM
OK. Heres the rundown for those who cannot tell from my previous posts that other AVs works FINE on my machine:
1. NAV = No Problems
2. McAfee = No Problems
3. AVG = No Problems
4. Avast = locks out ALL removable media (except floppy)
5. BitDefender = during loading personal setting phase of XP boot references No Disk in Drive at a location not on my machine, but I found out that they were already aware of this error.

So, now you know what is what.
And BTW, I AM NOT A SMARTASS!
 I come looking for help give the info (which gets misinterpreted many times over) and get called names by people who "supposedly" know what is what.

And since you people cannot/or are unwilling to help and the company itself just ignores my emails I will NO LONGER EVEN RECOMMEND THIS PRODUCT no matter how many high marks it gets elsewhere. DUE TO LACK OF SUPPORT.
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Lisandro on March 02, 2004, 02:21:51 PM
OK. Heres the rundown for those who cannot tell from my previous posts that other AVs works FINE on my machine:
1. NAV = No Problems
2. McAfee = No Problems
3. AVG = No Problems
4. Avast = locks out ALL removable media (except floppy)
5. BitDefender = during loading personal setting phase of XP boot references No Disk in Drive at a location not on my machine, but I found out that they were already aware of this error.

So, now you know what is what.
And BTW, I AM NOT A SMARTASS!
 I come looking for help give the info (which gets misinterpreted many times over) and get called names by people who "supposedly" know what is what.

And since you people cannot/or are unwilling to help and the company itself just ignores my emails I will NO LONGER EVEN RECOMMEND THIS PRODUCT no matter how many high marks it gets elsewhere. DUE TO LACK OF SUPPORT.

There is not a lack of support...
Please, let's start again, a new forum, with the information above...  ;)
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: DragonRider on March 02, 2004, 02:22:54 PM
Oh and just so U know, I tried an AV then reformatted, this way there were NO conflicts with previous AVs.

And yes I referenced a reformat when I said I had "redone" my machine.
I do NOT do reformatting lightly, because I simply have too much software that then has to be reinstalled (several gigs worth).
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: trigger on March 02, 2004, 02:32:57 PM
Maybe hardware related (I know it shouldn't, but it could)??? What hardware do you have?

Peter
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: NeriusB on March 02, 2004, 02:45:57 PM
Hello to All

What does you mean of saying: "DUE TO LACK OF SUPPORT"- did you paid for AVAST - NO !!!
People in this forum (and also from AWIL company) are trying to help you and ,as I know, support for AVAST is one of the best i'v ever heard. Try to solve yours problem (it could be also hardware related or so one) provide as much as possible information and don't tell in every post "I WILL NEVER RECOMEND AVAST ANY MORE". If you really want to install AVAST try it to install in different ways, with support from this forum, but if you want only to say "that AVAST is bad"- install Norton (and get significant lose in speed) and don't cry in every post.

As about my suggestion regarding this: try diskconnect all yours ZIP drives, re-install WinXP (clear install) and then avast and only then  connect ZIP drives and install all necessary drivers for them. Also (I'm sorry, it's only quess, I don't want to say you are doing this and blame you: if you are using "pirated " copy of XP, it could be possible, that CD contains virus inside asd this prevenmts AVAST from installing and properly working).
If you want to make AVAST running on yours seestem keep trying and remember, Home edition is free software and if you want to save some money you should try a little more and you are not have any official rights for any official support.

regards
NeriusB
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Omik on March 02, 2004, 04:14:57 PM
I second the above statement.
Well said, Nerius B
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: RejZoR on March 02, 2004, 04:21:24 PM
Heh and he would get better support from Symantec for payed product LOL. Wish you luck :P No one can beat avast! tech support!
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Vlk on March 02, 2004, 04:56:57 PM
Unlike others I'm sorry for not paying enough attention to your problems so far. I'll try to remedy it now, if your still interested. ;)

Now let's show some real stuff. :)
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: trigger on March 02, 2004, 04:58:45 PM
Allthough you guys may have a point with the payed/free stuff, but that is not going to help anyone. Maybe we could try to help him solve the problem and not keep stirring up things. And I am not going to discuss who started it, important is who keeps on doing it.

Thanks, Peter
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Culpeper on March 03, 2004, 02:38:48 AM
You really think he wants to use Avast or just give it a bad review to ALL his friends. ::)

He still hasn't answered my question...

Are you currently using an AV program on your machine?

You know, what if all the other AV programs are wrong and Avast is preventing his machine from spamming the world to kingdom come?  Thank you Avast!
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: trigger on March 03, 2004, 07:35:54 AM
You really think he wants to use Avast or just give it a bad review to ALL his friends. ::)
Personally, I don't care... For all I care, he goes around the web unprotected... That's his call.

He still hasn't answered my question...

Are you currently using an AV program on your machine?
Is that really important? I think it only is interesting if he is using other av in combination with avast, and he did answer that one.

You know, what if all the other AV programs are wrong and Avast is preventing his machine from spamming the world to kingdom come?  Thank you Avast!
Could be... The more important it is to get this thing solved. And you are not going to do that be throwing more and more foul language at each other.

Then again, there are those people who just do not want to be helped, but are just nagging and complaining, and will question everything you bring up. If no serious answers come from those people, just leave them alone... They will soon get bored.

I have my own - very strange - problem with the The Bat! plugin. And apparently I am the only one having it, but I have no complaints about support. Pavel is looking in to it en bringing up possible solutions and bugfixes by email for me to test.

So his complaint about lack of support is the well known BS as far as I am concerned. Maybe he should realise a frum is not "real time". You won't get an immedeate answer all the time.

Thanks, Peter
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: DragonRider on March 03, 2004, 03:02:36 PM
I hate to put it this way, but here goes....

Once again CULPEPER runs mouth and does NOT read!

MARCH 2 @))$ post tell status of how various AVs ran on my machine.

I am currently running AVG.

Of all the AVs that I tried ONLY Avast locks me out of my removable media. ONLY AVAST. ALL othhers WORK PERFECTLY FINE!

So, PLEASE Culpeper before running mouth READ POSTS!!!!!!
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Culpeper on March 03, 2004, 03:29:07 PM
I hate to put it this way, but here goes....


I am currently running AVG.



Finally!    You see, that wasn't such a difficult question to answer.
Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Vlk on March 03, 2004, 03:55:53 PM
Culperer, take it easy. Please stop bashing other forum users.

Your behavior is starting to slightly piss me off, especially remembering your history with respect to the Karma thing.

Title: Re:EMERGENCY - MAJOR PROBLEM
Post by: Culpeper on March 03, 2004, 09:12:01 PM
Okay :)