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Consumer Products => Avast SecureLine VPN => Topic started by: mrsvndln on November 29, 2020, 11:32:04 AM

Title: Amazon Prime cannot be watched via VPN
Post by: mrsvndln on November 29, 2020, 11:32:04 AM: I am not able to watch Amazon Prime via VPN. I keep receiving this message:
"Your device is connected to the internet through a VPN or a proxy service. Turn it off and try again. For more help, visit primevideo.com/vpn."
Is there a solution?
Title: Re: Amazon Prime cannot be watched via VPN
Post by: r@vast on November 30, 2020, 01:43:33 PM: Quote from: mrsvndln on November 29, 2020, 11:32:04 AM
I am not able to watch Amazon Prime via VPN. I keep receiving this message:
"Your device is connected to the internet through a VPN or a proxy service. Turn it off and try again. For more help, visit primevideo.com/vpn."
Is there a solution?

Hi,

Which streaming server did you use?
Please PM me your SecureLine VPN activation code or email.
Title: Re: Amazon Prime cannot be watched via VPN
Post by: jeffss on December 20, 2020, 06:11:09 AM: This response seems to suggest there is a work-around. If so, I'd love to know what it is. Amazon Prime is my only lack while on Avast VPN.
Title: Re: Amazon Prime cannot be watched via VPN
Post by: r@vast on December 21, 2020, 01:27:49 PM: Quote from: jeffss on December 20, 2020, 06:11:09 AM
This response seems to suggest there is a work-around. If so, I'd love to know what it is. Amazon Prime is my only lack while on Avast VPN.

Hi,

Could you provide more details, please? What error message did you receive? Which streaming server did you use?
Title: Re: Amazon Prime cannot be watched via VPN
Post by: AntivirenJunge on January 11, 2021, 05:00:57 PM: I am also getting an error message saying service not available in your country, it also happens for hbomax and other streaming platforms
Title: Re: Amazon Prime cannot be watched via VPN
Post by: r@vast on January 13, 2021, 11:33:04 AM: Quote from: AntivirenJunge on January 11, 2021, 05:00:57 PM
I am also getting an error message saying service not available in your country, it also happens for hbomax and other streaming platforms

Hi,

Please PM me your Avast SecureLine activation code.
Title: Re: Amazon Prime cannot be watched via VPN
Post by: Tommaso12 on January 31, 2021, 07:31:46 PM: Quote from: mrsvndln on November 29, 2020, 11:32:04 AM
I am not able to watch Amazon Prime via VPN. I keep receiving this message:
"Your device is connected to the internet through a VPN or a proxy service. Turn it off and try again. For more help, visit primevideo.com/vpn."
Is there a solution?

Hi, I have the exact same issue and the exact same question, is there a solution?
Thanks.
Title: Re: Amazon Prime cannot be watched via VPN
Post by: bob3160 on January 31, 2021, 08:03:48 PM: Quote from: Tommaso12 on January 31, 2021, 07:31:46 PM
Quote from: mrsvndln on November 29, 2020, 11:32:04 AM
I am not able to watch Amazon Prime via VPN. I keep receiving this message:
"Your device is connected to the internet through a VPN or a proxy service. Turn it off and try again. For more help, visit primevideo.com/vpn."
Is there a solution?

Hi, I have the exact same issue and the exact same question, is there a solution?
Thanks.
Follow the directions posted by Avast in the previous response.
Title: Re: Amazon Prime cannot be watched via VPN
Post by: DavidR on January 31, 2021, 08:13:52 PM: Quote from: Tommaso12 on January 31, 2021, 07:31:46 PM
Quote from: mrsvndln on November 29, 2020, 11:32:04 AM
I am not able to watch Amazon Prime via VPN. I keep receiving this message:
"Your device is connected to the internet through a VPN or a proxy service. Turn it off and try again. For more help, visit primevideo.com/vpn."
Is there a solution?

Hi, I have the exact same issue and the exact same question, is there a solution?
Thanks.

If your problem is the same as you quoted. Then I would suggest that you follow the request by r@vast in response to that post.

Quote from: r@vast
Which streaming server did you use?
Please PM me your SecureLine VPN activation code or email.
Title: Re: Amazon Prime cannot be watched via VPN
Post by: Michael2217 on March 10, 2021, 10:33:44 AM: I'm also having this problem.. so the solution is to PM r@vast my activation code? sounds strange

r@vast.. can you provide any other information on how to fix this issue?
Title: Re: Amazon Prime cannot be watched via VPN
Post by: r@vast on March 10, 2021, 11:11:54 AM: Quote from: Michael2217 on March 10, 2021, 10:33:44 AM
I'm also having this problem.. so the solution is to PM r@vast my activation code? sounds strange

r@vast.. can you provide any other information on how to fix this issue?

Hi,

On which device is the issue? What is the exact error message? Please attach a screenshot.
Please see this article on how to generate a screenshot. https://support.avast.com/en-ww/article/Create-screenshot
Title: Re: Amazon Prime cannot be watched via VPN
Post by: bob3160 on March 10, 2021, 02:12:11 PM: @r@avast,
(https://d1ka0itfguscri.cloudfront.net/Lh/2021/03/10/13/09/cre6IQVcrM4/preview.jpg)

(https://d1ka0itfguscri.cloudfront.net/Lh/2021/03/10/13/11/cre6IXVcrLj/preview.jpg)
Hope that helps.
Title: Re: Amazon Prime cannot be watched via VPN
Post by: r@vast on March 12, 2021, 01:32:21 PM: Quote from: bob3160 on March 10, 2021, 02:12:11 PM
@r@avast,
(https://d1ka0itfguscri.cloudfront.net/Lh/2021/03/10/13/09/cre6IQVcrM4/preview.jpg)

(https://d1ka0itfguscri.cloudfront.net/Lh/2021/03/10/13/11/cre6IXVcrLj/preview.jpg)
Hope that helps.

In this case, it would be because you are not using a location optimized for streaming. In Avast SecureLine VPN one needs to select those servers marked as streaming when accessing streaming sites. https://support.avast.com/en-ww/article/Use-SecureLine-VPN-standalone/#idt_020
Title: Re: Amazon Prime cannot be watched via VPN
Post by: bob3160 on March 12, 2021, 04:23:53 PM: Quote from: r@vast on March 12, 2021, 01:32:21 PM
Quote from: bob3160 on March 10, 2021, 02:12:11 PM
@r@avast,
(https://d1ka0itfguscri.cloudfront.net/Lh/2021/03/10/13/09/cre6IQVcrM4/preview.jpg)

(https://d1ka0itfguscri.cloudfront.net/Lh/2021/03/10/13/11/cre6IXVcrLj/preview.jpg)
Hope that helps.

In this case, it would be because you are not using a location optimized for streaming. In Avast SecureLine VPN one needs to select those servers marked as streaming when accessing streaming sites. https://support.avast.com/en-ww/article/Use-SecureLine-VPN-standalone/#idt_020 (https://support.avast.com/en-ww/article/Use-SecureLine-VPN-standalone/#idt_020)
That doesn't appear to help.
(https://d1ka0itfguscri.cloudfront.net/Lh/2021/03/12/15/17/crelobVcxMb/preview.jpg)
The above is marked as for streaming and I now get the following on Prime,
(https://d1ka0itfguscri.cloudfront.net/Lh/2021/03/12/15/22/crelo3VcxLH/preview.jpg)
Any other suggestions? Thanks
Title: Re: Amazon Prime cannot be watched via VPN
Post by: r@vast on March 15, 2021, 06:26:49 PM: Quote from: bob3160 on March 12, 2021, 04:23:53 PM
Any other suggestions? Thanks

In this case, please PM me your SecureLine activation code and I will look further into it on our side.
Title: Re: Amazon Prime cannot be watched via VPN
Post by: bob3160 on March 15, 2021, 08:03:09 PM: Quote from: r@vast on March 15, 2021, 06:26:49 PM
Quote from: bob3160 on March 12, 2021, 04:23:53 PM
Any other suggestions? Thanks

In this case, please PM me your SecureLine activation code and I will look further into it on our side.
PM sent.
Title: Re: Amazon Prime cannot be watched via VPN
Post by: psomores on May 08, 2021, 09:18:14 AM: I am also having problem streaming amazon prime while connected to a vpn - even the ones specified for streaming with the "play" icon on the side.
Title: Re: Amazon Prime cannot be watched via VPN
Post by: r@vast on May 10, 2021, 03:43:57 PM: Quote from: psomores on May 08, 2021, 09:18:14 AM
I am also having problem streaming amazon prime while connected to a vpn - even the ones specified for streaming with the "play" icon on the side.

Hi,

Please send me your activation code via PM, and we will look further into this issue.
Title: Re: Amazon Prime cannot be watched via VPN
Post by: martin.arale on July 16, 2022, 07:08:05 PM: I'm in Argentina, and the same happens to me: From my Android phone I'm unable to use the VPN on Netflix, Amazon prime video, Star+, HBO max. On my Chromecast with Google TV only Prime video is working.

I always use the location optimized for streaming. If this doesn't work I'll have to ask for a refund.
Title: Re: Amazon Prime cannot be watched via VPN
Post by: r@vast on July 18, 2022, 01:28:52 PM: Quote from: martin.arale on July 16, 2022, 07:08:05 PM
I'm in Argentina, and the same happens to me: From my Android phone I'm unable to use the VPN on Netflix, Amazon prime video, Star+, HBO max. On my Chromecast with Google TV only Prime video is working.

I always use the location optimized for streaming. If this doesn't work I'll have to ask for a refund.

Hi,

What error message do you receive on the different streaming sites?

I take it you are using the steaming apps and not a browser to access the streaming content, correct?

Which VPN streaming location are you using?
Title: Re: Amazon Prime cannot be watched via VPN
Post by: laycenew on August 30, 2022, 09:02:22 PM: I have the same problem with my Avast VPN. The VPN blocks me from watching Amazon Prime (app from Windows Store) and HBO (via Chrome). If I disable the VPN, then I'm able to continue using the streaming services.
Title: Re: Amazon Prime cannot be watched via VPN
Post by: r@vast on August 31, 2022, 01:53:22 PM: Quote from: laycenew on August 30, 2022, 09:02:22 PM
I have the same problem with my Avast VPN. The VPN blocks me from watching Amazon Prime (app from Windows Store) and HBO (via Chrome). If I disable the VPN, then I'm able to continue using the streaming services.

Hi,

If you are accessing US content, please try Gotham City VPN streaming location https://support.avast.com/en-ww/article/use-secureline-vpn-standalone/#idt_020
Also, ensure your real location is hidden: https://support.avast.com/en-ww/article/79/#pc