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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: satanhimself on October 09, 2006, 09:27:19 PM

Title: Error message: can't connect
Post by: satanhimself on October 09, 2006, 09:27:19 PM

In the past few days, the update function delivers the following error message:

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Last encountered error: Cannot connect to download63.avast.com (66.98.226.22:80).
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What's up?

Title: Re: Error message: can't connect
Post by: DavidR on October 09, 2006, 11:35:39 PM

What is your firewall ?
Does it allow access to avast.setup ?

Title: Re: Error message: can't connect
Post by: Lisandro on October 10, 2006, 01:17:45 AM

Basically, check:

1) If the servers.def file is corrupt or 0KB (C:\Program Files\Alwil Software\Avast4\Setup\servers.def).
    You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder.

2) If your subscription allows the update right now (i.e., if it is not expired).

3) If your firewall settings and allow avast.setup to connect.
    If you're not sure, just turn off your firewall (to be sure the update failure is not due to it).
    Maybe you should 'remove' avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.

4)  Check your proxy settings into avast!:
     Left click the avast icon > Settings
     Update (Basic) > Details > Proxy
     Make sure your browser is not set to "Work Offline" (this option is generally in the File menu).
     If it doesn't help, try switching the proxy settings from "Auto-detect" to "No proxy" (I'm assuming you're not connecting to the Internet via proxy).