Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: kemije8725 on December 01, 2020, 08:45:18 AM

Title: I want a refund.
Post by: kemije8725 on December 01, 2020, 08:45:18 AM

I need a refund this time.
I brought premium security, and the bill got cancelled somehow. Yet the payment was done but I got no license in my email when the payment got cancelled on its own. and result was an error.
Please refund. I'm in trouble right now.

edit:nevermind. Email came after 1 hr. I got my key. Now there's no problem.

Title: Re: I want a refund.
Post by: Asyn on December 01, 2020, 10:02:38 AM

Quote from: kemije8725 on December 01, 2020, 08:45:18 AM

edit:nevermind. Email came after 1 hr. I got my key. Now there's no problem.

Thanks for the feedback.

Title: Re: I want a refund.
Post by: mans_ali on January 31, 2021, 09:40:05 AM

I have the same issue now and no email... Amount got deducted from my account...

Quote from: kemije8725 on December 01, 2020, 08:45:18 AM

I need a refund this time.
I brought premium security, and the bill got cancelled somehow. Yet the payment was done but I got no license in my email when the payment got cancelled on its own. and result was an error.
Please refund. I'm in trouble right now.

edit:nevermind. Email came after 1 hr. I got my key. Now there's no problem.

Title: Re: I want a refund.
Post by: Asyn on January 31, 2021, 10:45:49 AM

Quote from: mans_ali on January 31, 2021, 09:40:05 AM

I have the same issue now and no email... Amount got deducted from my account...

-> https://support.avast.com/en-ww/article/Sale-Billing-FAQ/

Title: Re: I want a refund.
Post by: bob3160 on January 31, 2021, 08:12:44 PM

Contact Sales:  https://support.avast.com/en-us/contact/sales_refund/
If you don't have an order # use 00000000 then explain your problem.