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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: dawns6 on April 16, 2003, 05:55:07 AM

Title: Avast4 for home,computer crashed after downloading
Post by: dawns6 on April 16, 2003, 05:55:07 AM

:(

 Hiello,I downloaded Avast4 for home use yoday and right after I re-started my computer it did its scan and froze  my computer,it wont do anything now except turn on and off,can someone please help me please ?  I have windows xp.
 Thanks
 Dawn

Title: Re:Avast4 for home,computer crashed after downloading
Post by: raman on April 16, 2003, 09:49:55 AM

The easiest thing is to start XP in safe mode and deinstall Avast again, or if you know what you doing, remove the entries of Avast in the Startup settings of the Registry, by using MSCONFIG.

Title: Re:Avast4 for home,computer crashed after downloading
Post by: Vlk on April 16, 2003, 11:03:23 AM

dawns6,

don't you have any products from Symantec (Norton) installed on the machine? avast! has known incompatibility with most Symantec system software (antivirus, firewall etc.).

Also, don't you have any other antivirus program installed? Do you have a firewall... if you do, which one?

Or any other low-level stuff that could interfere with avast?

Thanks
Vlk
 
 

Title: Re:Avast4 for home,computer crashed after downloading
Post by: dawns6 on April 16, 2003, 09:22:04 PM

I cant even get to anything now as all my computer will do is turn on and off and thats it,It wont even take my start-up disc,any help please I'd greatly appreciate it
thanks Dawn

Title: Re:Avast4 for home,computer crashed after downloading
Post by: raman on April 16, 2003, 09:41:37 PM

Just a wild guess. Did you try to plug out the Powercable and  than start the Computer and than plug in the cable again? Are you able to enter the BIOS? What kind of computer do you have?

It seems nothing to have to do with avast .

Title: Re:Avast4 for home,computer crashed after downloading
Post by: dawns6 on April 16, 2003, 10:39:04 PM

I havent tried the plug but I will, I have a Dell Inspiron 2650 with windows xp.
 It wont let me open anything only start and turn off,cant get bios ?
Do you have any other suggestions ?
thank you
 Dawn

Title: Re:Avast4 for home,computer crashed after downloading
Post by: n4cer on April 17, 2003, 01:12:22 AM

Just making sure of a few things.

Dawns6, when you turn on your laptop do you get any picture at all?
Does the system make any beeping sounds?

Or does the system just sit there doing nothing with a black screen?

Title: Re:Avast4 for home,computer crashed after downloading
Post by: dawns6 on April 20, 2003, 01:23:05 AM

All I get is my start up screen and then its frozen.I can move my mouse around but not click on anything.Or open any programs.I cant access avast or Norton to delete.
Thank you
Dawn

Title: Re:Avast4 for home,computer crashed after downloading
Post by: n4cer on April 20, 2003, 02:14:49 AM

I can't find how to access the BIOS on your computer, but normally rapidly pressing "delete" or "F1" or "F2" when you turn the computer on will do it.

If you haven't tried safe mode yet, start you computer and rapidly press "F8", this will give you a menu so you can boot Windows into "Safe Mode" and hopefully fix your problem.

As a last resort, you may have to reinstall Windows (without doing a format), in order to fix your problem, or at least so you can back up anything on your computer before you do a format.

Title: Re:Avast4 for home,computer crashed after downloading
Post by: dawns6 on April 22, 2003, 02:56:39 PM

Yippee ! And thank you so much... :) .I got her up and running finally.You were so helpful and I really appreciate all of it.
 Thank you again,
  Dawn