Avast WEBforum

Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Android => Topic started by: ahura.hashemian on December 05, 2020, 06:27:09 AM

Title: Charged despite cancelling free trial!!!!
Post by: ahura.hashemian on December 05, 2020, 06:27:09 AM

last week i subscribed to avast secureline 7 days free trial on google paly.i canceld the subscription on the same day due to technical problem.a few days a go i noticed that i have been charged 37.32 USD for a free trial!!!!
i contacted avast  several times but nobody resonds,please tell me how can i get a refund

Title: Re: Charged despite cancelling free trial!!!!
Post by: Asyn on December 05, 2020, 07:32:32 AM

-> https://support.avast.com/en-ww/article/Refund-request/

Title: Re: Charged despite cancelling free trial!!!!
Post by: ahura.hashemian on December 05, 2020, 08:08:27 AM

i cannot find any product ID.it serms that without product id you cannot claim for refund

Title: Re: Charged despite cancelling free trial!!!!
Post by: Asyn on December 05, 2020, 08:20:01 AM

Quote from: ahura.hashemian on December 05, 2020, 06:27:09 AM

last week i subscribed to avast secureline 7 days free trial on google paly.

-> https://support.google.com/googleplay/answer/2479637