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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: FuZe on December 09, 2020, 03:12:07 PM

Title: Can't install.
Post by: FuZe on December 09, 2020, 03:12:07 PM
Today I have my PC to factory reset.
I am trying to download Avast Free Antivirus which never causes any problems.
But when I try to install it, it shows an error.
These are the logs (https://hastebin.com/ojukaqunik.apache)
I cannot start Avast but it is running in task manager.
I also have to remove it from the configuration screen.
He also just creates folders as normal.

Does anyone know how I fix this?

(https://i.ibb.co/12tFwy8/afbeelding-2020-12-09-151344.jpg)
(https://i.ibb.co/kSbRpnG/afbeelding-2020-12-09-151623.jpg)
(https://i.ibb.co/PNwTxYj/AAAA.png)
Title: Re: Can't install.
Post by: CT_VA on December 09, 2020, 03:57:14 PM
I get same error today on premium install. Had it one one computer worked so paid for premiums so i can put it on my other windows computer. 2nd computer i put it on wont work. Reinstalled it now 4 time, same error as above, logs all show cant some URL invalid

Avast if you can fix this, id like my money back, going to something else


2020-12-09 14:39:11.957Infopkg[7640,8576]SetFullAsMarked: package ais_gui_res
2020-12-09 14:39:12.081WarningCurl[7640,8576]{ctx} 'http://b8003600.iavs9x.u.avast.com/iavs9x/~o_o~/stable/ais_gui_res-840.vpx' from [23.15.9.19] was not downloaded (http code 404)
2020-12-09 14:39:12.084Warningdldwrap[7640,8576]HttpGet: download type switched to WinHttp IPv4
2020-12-09 14:39:14.095Infoservers[7640,8576]'http://b7210692.iavs9x.u.avast.com/iavs9x' with [23.15.9.19] chosen for 'program'
2020-12-09 14:39:14.149WarningWinHttp[7640,8576]{ctx} 'http://b7210692.iavs9x.u.avast.com/iavs9x/~o_o~/stable/ais_gui_res-840.vpx' from [23.15.9.19] was not downloaded (http code 404)
2020-12-09 14:39:14.152Warningdldwrap[7640,8576]HttpGet: download type switched to Curl IPv6
2020-12-09 14:39:16.173Infoservers[7640,8576]'http://p9854759.iavs9x.u.avast.com/iavs9x' with [2600:1408:7::170f:913] chosen for 'program'
2020-12-09 14:39:16.257WarningCurl[7640,8576]{ctx} 'http://p9854759.iavs9x.u.avast.com/iavs9x/~o_o~/stable/ais_gui_res-840.vpx' from [2600:1408:7::170f:913] was not downloaded (http code 404)
2020-12-09 14:39:16.258Warningdldwrap[7640,8576]HttpGet: download type switched to WinHttp IPv6
2020-12-09 14:39:18.263Infoservers[7640,8576]'http://b8003600.iavs9x.u.avast.com/iavs9x' with [2600:1408:7::170f:913] chosen for 'program'
2020-12-09 14:39:18.266WarningWinHttp[7640,8576]{ctx} 'http://b8003600.iavs9x.u.avast.com/iavs9x/~o_o~/stable/ais_gui_res-840.vpx' from [2600:1408:7::170f:913] was not downloaded (12005, The URL is invalid)
2020-12-09 14:39:18.267Warningdldwrap[7640,8576]HttpGet: download type switched to Curl IPv4 SSL
2020-12-09 14:39:20.281Infoservers[7640,8576]'https://s-iavs9x.avcdn.net/iavs9x' with [23.66.57.75] chosen for 'program'
2020-12-09 14:39:20.453WarningCurl[7640,8576]{ctx} 'https://s-iavs9x.avcdn.net/iavs9x/~o_o~/stable/ais_gui_res-840.vpx' from [23.66.57.75] was not downloaded (http code 404)
2020-12-09 14:39:20.456Warningdldwrap[7640,8576]HttpGet: download type switched to Curl IPv6 SSL
2020-12-09 14:39:22.472Infoservers[7640,8576]'https://s-iavs9x.avcdn.net/iavs9x' with [2600:1408:2000:18a::240d] chosen for 'program'
2020-12-09 14:39:22.598WarningCurl[7640,8576]{ctx} 'https://s-iavs9x.avcdn.net/iavs9x/~o_o~/stable/ais_gui_res-840.vpx' from [2600:1408:2000:18a::240d] was not downloaded (http code 404)
2020-12-09 14:39:22.600Errorengine[7640,8576]UpdateToFull: Unable to download full package 'ais_gui_res-840.vpx'!
2020-12-09 14:39:22.643Errorengine[7640,8576]UpdateVPXs: package ais_gui_res was not updated. Status: 41225 (0x0000A109) [HTTP error]
2020-12-09 14:39:22.677Infopkg[7640,8576]IsFullOkay: ais_res-8d6.vpx - is okay (it exists and has valid signature)
2020-12-09 14:39:22.685Infopkg[7640,8576]IsFullOkay: ais_shl_mai_x64-821.vpx - is okay (it exists and has valid signature)


Title: Re: Can't install.
Post by: chris.. on December 09, 2020, 06:11:05 PM
hi,
try with the offline installer

https://forum.avast.com/index.php?topic=243196.0