Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: JAL on October 19, 2006, 04:08:15 AM

Title: reregister
Post by: JAL on October 19, 2006, 04:08:15 AM

I am trying to re register in order to continue to receive updates.  I follow the directions and have used two different email address's.  I have not received a registration key and have been doing this for several days.
Can anybody help or do I need to call in a grand child(would really make me feel stupid).
Thank you,
JAL

Title: Re: reregister
Post by: oldman on October 19, 2006, 06:23:53 AM

Sometimes a spam filter/blocker used by your IPS will stop you from recieving the e-mail with your new key.

Have a look at this

http://avast.com/i_kat_207.php?lang=ENG

Title: Re: reregister
Post by: JAL on October 19, 2006, 04:46:07 PM

ISP does not have one, I do not have one. 
Thanks for the reply.
JAL

Title: Re: reregister
Post by: Lisandro on October 19, 2006, 09:09:59 PM

Go to the SSL page version and register from there: https://secure.avast.com/scripts/register.php?lang=ENG

See the tutorial:  http://www.avast.com/files/tutorials/insert_key.htm
Please take a look here: http://www.avast.com/eng/i_was_successfully_r.html

If you do not succeed, please send a mail to support (at) avast.com with a link to this thread.
Maybe they could see what is happening with your particular email address.

Title: Re: reregister
Post by: JAL on October 20, 2006, 06:36:59 AM

Tech, thank you.  I have done everything you mentioned but I do not get a return email.  I have used my normal email address and my gmail address neither of which seem to work.
Thanks again.  I will now try your last suggestion.
JAL

Title: Re: reregister
Post by: Lisandro on October 20, 2006, 04:59:46 PM

Well, I need help from Alwil here.
Can you check if into the spam folder of gmail there is a message of Alwil Software sending you the key?

Title: Re: reregister
Post by: JAL on October 21, 2006, 06:19:29 AM

Tech, while it is possible that it was sent to gmail, there is nothing in the spam folder as I empty that almost daily.  I do a very quick skim prior to removal. Most of it is for the tiny blue pill.
Could it be that since my reg. will not expire till 11/01/06 that a key will not be sent till then.
Thanks,
JAL

Title: Re: reregister
Post by: Lisandro on October 21, 2006, 06:42:23 AM

Quote from: JAL on October 21, 2006, 06:19:29 AM

Could it be that since my reg. will not expire till 11/01/06 that a key will not be sent till then.

No, I think not.
Which option of registration are you using?

Title: Re: reregister
Post by: JAL on October 21, 2006, 05:52:58 PM

I have tried two of the three options.  The first try was the one for an expired registration key and then I tried the one for a new user.  I really feel that I am doing something wrong but I do not know how to track it down. I am now going to try to send the expiration of key through my gmail account and see what happens.  If that does not work I will then try as a new registration.
Thanks for all your effort , I really appreciate it.
JAL

Title: Re: reregister
Post by: JAL on October 21, 2006, 06:39:45 PM

Tech, thank you for all your help.  The key just came through on my gmail account. 
JAL

Title: Re: reregister
Post by: Lisandro on October 21, 2006, 11:19:55 PM

Quote from: JAL on October 21, 2006, 06:39:45 PM

Tech, thank you for all your help.  The key just came through on my gmail account. 
JAL

Glad we finally succeed...
I hope you enjoy your avast experience  ;)