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Consumer Products => Avast Secure Browser => Avast Secure Browser for Windows => Topic started by: carrollbjr on December 16, 2020, 09:25:34 PM

Title: Shortcuts keep changing.
Post by: carrollbjr on December 16, 2020, 09:25:34 PM
I have two problems that have almost caused me to give up on ASB.  The first problem is the constantly changing shortcuts.  I add the shortcuts I want to the new tab page which I am using as my home page.  Several times a week ASB will remove one or more of the shortcuts I want and put something else as a shortcut.  So I have to delete the unwanted shortcut and go through the process of adding my wanted shortcut back to the new tab page.  Why won't my wanted shortcuts stay on the new tab page?  This is happening on my laptop  running Windows 10 and my desktop running Windows 7.

The second problem is that on the laptop running Windows 10 after the last update to ASB, ASB will start slowing down and even stopping after running for a while.  Sometimes in only a few minutes.  It doesn't respond to requests for a new web site and if it tries to go to that site it loads the site very slowly.  If I turn off ASB, when I try to restart it it will not restart until I wait a few minutes.  When it does restart then it works normally again for a while.  I have not noticed that problem on my desktop running Windows 7.

Thanks for any help anyone can give with either of those problems.

Also is there a way yet to export my bookmarks from ASB to another browser?

Thanks,
Carroll
Title: Re: Shortcuts keep changing.
Post by: Reed7 on December 17, 2020, 12:03:30 PM
Hi Carrol,

Can you please tell me what kind of shortcuts it adds to your homepage?

The other issue could be an issue with the computer itself, when did you last update the machine?

You can also indeed export bookmarks from another browser, this is normally done when you first install a browser.

Thanks,
Jack
Title: Re: Shortcuts keep changing.
Post by: carrollbjr on December 17, 2020, 03:22:32 PM
Hello Jack,

The shortcuts I have on my new tab page are for the web sites I go to regularly.  However sometimes ASB will change one of them to a website I have only visited once or sometimes to a website I have never visited although they may be related to a search I have done.  And sometimes when I try to remove one of the unwanted shortcuts by clicking on the 3 dots and then on remove, ASB will put up another one that I don't want.  And it sometimes does this over and over until it finally puts up the original shortcut I wanted or maybe nothing at all.

And my second question was HOW do I EXPORT my bookmarks FROM ASB TO another browser.  I have not seen any other browser that lets me import my bookmarks FROM ASB.  They usually only recognize IE or Edge or Firefox or Chrome or Opera as browsers I can import from.

My laptop that seems to be having problems with ASB slowing down and then stopping gets updated automatically and was last updated a couple of weeks ago.  The problem seems to have started after the last ASB update.

Thanks for your reply,
Carroll
Title: Re: Shortcuts keep changing.
Post by: tosal on December 18, 2020, 12:00:38 PM
Hi,

2 questions:

- does it affect the shortcuts ("tiles") you have underneath the search bar in the New Tab Page or is it the bookmarks in the bookmarks bar right under the address bar at the top?
- Do you have browser sync active?

Export of bookmarks:

- Avast Secure Browser uses the standard Chromium format for storing bookmarks.
You can import this file into any other browser. You'll find it typically here:
c:\Users\<yourname>\AppData\Local\AVAST Software\Browser\User Data\Default\
The filename is: "Bookmarks"
You can access it only after closing the browser.

 
Title: Re: Shortcuts keep changing.
Post by: carrollbjr on December 18, 2020, 02:38:33 PM
It is the shortcuts under the search bar on the new tab page that are being changed.  My bookmarks are working fine.  I do NOT have sync active.  When I first installed ASB on my two computers sync did not work.  I have not gone back and tried again to use sync although I understand it is now working.  I use my two PCs in different ways so I don't really need to sync my browsers.

Thanks for the info about how to find my bookmarks info.

Thanks for your reply,
Carroll
Title: Re: Shortcuts keep changing.
Post by: Don 2 on December 19, 2020, 03:34:14 PM
I have the same issue. The tiles for the "Shortcuts" are continually being changed to your Avast advertising partners and customers. I keep Shortcuts set for business sites I use for work. Today on startup and opening the browser, my shortcuts have once again been changed to Kohls, Amazon, Ebay, ect.

I have my desktop and lap top set to sync. The problem occurs on both.

In addition, there is obviously a bug in the sync in the feature. My bookmarks keep doubling and tripling. The "sync" feature keep copying my bookmarks back and forth between my laptop and desktop over and over again.

Finally, the browser was freeze issues. Several time each day, the browser will freeze all tabs and just lock up with no ability to close, renew, or anything what so ever. This frozen moment will typically last about a minute. Chrome and Edge do not do this. It is NOT a memory or internet issue on my hardware.

I am an AVAST Premium customer with multiple Avast products.
Title: Re: Shortcuts keep changing.
Post by: Sue96 on December 24, 2020, 08:25:33 PM
what is the answer. why does it do this and how to get it to stop.
Title: Re: Shortcuts keep changing.
Post by: DavidR on December 24, 2020, 08:41:18 PM
what is the answer. why does it do this and how to get it to stop.

You could try to give more details, e.g. answer the questions asked by an Avast Team member 'tosal' in Reply #3 above.
It could help them to pin down where/what the problem is.
Title: Re: Shortcuts keep changing.
Post by: carrollbjr on January 02, 2021, 02:39:18 AM
I answered those questions and it has now been two weeks and no one has been able to tell me why my shortcuts under the search bar keep changing from what I want to something else.  It just did it again a few minutes ago.

Carroll
Title: Re: Shortcuts keep changing.
Post by: carrollbjr on January 07, 2021, 02:54:36 PM
Thanks to tosel for telling me how to find my bookmarks.  However every other browser I have tried did not let me import those bookmarks.  But I did finally get them moved to another browser by going directly to the file and copying it into the proper folder for the other browser

It has been almost 3 weeks since I first started asking for help with my changing shortcuts and others have also posted about that problem.  So far no one has offered any suggestions as to how to fix that problem.  So I am going back to using Brave as my browser.

Carroll
Title: Re: Shortcuts keep changing.
Post by: rocksteady on January 08, 2021, 11:03:50 AM
I don't know if this old thread may help you re shortcuts:
https://forum.avast.com/index.php?topic=227857
and
https://forum.avast.com/index.php?topic=226607
Title: Re: Shortcuts keep changing.
Post by: carrollbjr on January 09, 2021, 02:21:04 PM
Thanks for your reply rocksteady but I don't want to delete the shortcuts, I want the shortcuts I choose to stay there and not get changed to something else.
Title: Re: Shortcuts keep changing.
Post by: Jiří Malina on January 11, 2021, 02:30:51 PM
Hi carrollbrj

Please can you post your Diagnostic Information output. You can get it by visiting this link: secure://settings/diagnosticInfo

Also did you run a cleaner at the time the changes happen (browser internal cleaner, CCleaner etc.)?
Title: Re: Shortcuts keep changing.
Post by: Ruslan S. on January 27, 2021, 09:10:18 AM
Hi Carrol,
This issue was fixed and will be released to all users very soon.
Sorry that it took so long.

Ruslan
Title: Re: Shortcuts keep changing.
Post by: Don210 on January 28, 2021, 06:28:18 PM
So the issue has been fixed but we need to wait for it to be released???

I've been in IT for years, this doesn't seem plausible. When it's "fixed" you make that immediately available to users.

Is Facebook shortcut a permanent fixture on the Avast Secure Browser. I want to permanently remove it, why can't I??
Title: Re: Shortcuts keep changing.
Post by: dennisshorter on March 21, 2021, 01:45:14 AM
I have the same problem with shortcuts changing.  Often to a search request, or a site I go to directly.  I read in the thread that this was fixed, which was in January, and it is now March 20, 2021, and I still have the same problem.  If you put off the problem once more by asking where the shortcuts are I'm talking about, it's the tiles under the search bar.  I have been waiting for my IOBIT products to expire and I was going to buy your products to replace them.  NOT SO SURE ABOUT THAT NOW IF YOU CANNOT FIX THIS SIMPLE PROBLEM.  It is obvious from this thread this has been an on going issue.
Title: Re: Shortcuts keep changing.
Post by: Alan20 on May 24, 2022, 04:58:31 PM
I am having the same trouble and it is a nuisance. I only replace the with what I want but I have to do it daily. I will delete the browser if it carries on and return to my previous browser.
Title: Re: Shortcuts keep changing.
Post by: Asyn on May 24, 2022, 05:18:46 PM
I am having the same trouble and it is a nuisance. I only replace the with what I want but I have to do it daily. I will delete the browser if it carries on and return to my previous browser.
Please post your Diagnostic Information. You can get it by visiting this link: secure://settings/diagnosticInfo
Title: Re: Shortcuts keep changing.
Post by: rogerbull07 on November 04, 2022, 05:08:22 PM
I am having the same trouble and it is now November 2022. When will it get fixed, please?
Title: Re: Shortcuts keep changing.
Post by: bob3160 on November 06, 2022, 02:00:39 PM
I am having the same trouble and it is now November 2022. When will it get fixed, please?
Since you're posting in an old topic, I suggest you start your own and,
describe your problem in detail. Which shortcuts are you talking about?
A screenshot would also be helpful in your own post.