Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Orientphile on October 25, 2006, 06:14:37 AM
-
I Have several questions about your product. I just downloaded this product yesterday, and I can not seem to get it to work. The Icon shows up in my tray, but it is always gray, never blue. When I tried to run a full Disk scan on my hard drives, it procedes only so far and then the computer shuts down and restarts. I had this same prblem with the AVG Free Edition, and that is why I deleted that file. Is there some program in Windows XP that prohibits this program from running to completion. Is there anything I can do to get virus protection that can actually scan my hard drives.
-
Grey is good, well Blue Grey ;D it isn't a bright Royal Blue.
What is your Operating System ?
If XP try scheduling a boot-time scan to see if it can get past the area of concern.
What settings did you use for the scan, Low/Standard/Thorough, with or without Archives ?
Does it seem to stop at the same point ?
Does it go to a BSOD or just a Black screen (possible hardware issues, heat, CPU, RAM, etc.) and reboots ?
If you can be as detailed as you can it would be appreciated and let us know a little more about your system
Try doing a scan with settings Low, without archives and see if that completes then perhaps a Standard scan also without archives.
-
Ok, I figured out part of this. I have a Browser Hijacker Retaliator Program from Zamaan's Software, that runs constantly. I tried running a scan after I disabled that program, and it scanned to completion. Apparently there is something in that program that interferes with the Virus Check. Since the Grey, color is ok, I guess that takes care of all my problems here. At least to this point.
-
Glad you got it sorted out AND posted back your solution. It may help others!
Grey-blue, doesn't really matter as long as it spins around and dosen't have a red x on it. ;D 8)