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Consumer Products => Avast Secure Browser => Avast Secure Browser for Windows => Topic started by: lesley.ann.gould on December 19, 2020, 01:27:16 PM

Title: AVAST Secure Browser Hang on additional tabs
Post by: lesley.ann.gould on December 19, 2020, 01:27:16 PM

When I open a second tab in Secure Browser and attempt to go to a new site the app hangs with the message 'waiting for engagement.avastbrowser.com' in the bottom left corner of the window. This never progresses, and even if I close that tab and try and navigate from the first tab, that too is locked up.

Title: Re: AVAST Secure Browser Hang on additional tabs
Post by: Asyn on January 03, 2021, 12:34:39 PM

Please post your Diagnostic Information output. You can get it by visiting this link: secure://settings/diagnosticInfo

Title: Re: AVAST Secure Browser Hang on additional tabs
Post by: pbriscall on January 10, 2021, 10:32:57 AM

Same problem for a lot of us that they are not resolving

Title: Re: AVAST Secure Browser Hang on additional tabs
Post by: Yann48 on May 16, 2021, 11:22:56 AM

I've had the same problem these last few days. The issue is not constant, webpages load normally on occasion

Here's my diagnostic information output:

executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\yann-\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v2009 (x64)
av_version=21.3.2459
urlscanner_version=1.7.0.287
host_prefix=
browser_version=90.0.9316.94 (Official Build (64-bit))
cgid=100
cid=6505
uid=99f4e8e8b76c47999f8230e0e71c60c4

Channel: stable
OS language: en-gb
Browser language: en-GB
Search Engine URL: https://www.google.com/search?client={google:client}&q={searchTerms}&{google:originalQueryForSuggestion}{google:assistedQueryStats}ie={inputEncoding}
Omaha version: 1.8.1065.0

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.5.2.263
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.39
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.16
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.5.127
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 9021.222.0.0

Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.5.181
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675


Thanks for the help