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Consumer Products => Avast Mac Security => Topic started by: Super5 on December 28, 2020, 10:23:49 AM
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Hello,
Could you please help in solving the problem with installation Avast Business Antivirus. We use munki as a tool for deploying software to laptops (mac os). On the Operation System with Mojave and Catalina, everything works well and the installation is complete successfully. But when we try to install Antivirus on the Big-sur operating system, the installation fails. Below is a part of the installation log
2020-12-21 02:59:51-08 MacBook-Pro package_script_service[523]: PackageKit: Executing script "postinstall" in /tmp/PKInstallSandbox.ZYO4i6/Scripts/com.avast.AACM.CJVrrs
2020-12-21 02:59:51-08 MacBook-Pro package_script_service[523]: Set responsibility to pid: 401, responsible_path: /usr/sbin/installer
2020-12-21 03:00:34-08 MacBook-Pro package_script_service[523]: Responsibility set back to self.
2020-12-21 03:00:34-08 MacBook-Pro install_monitor[521]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
2020-12-21 03:00:35-08 MacBook-Pro installd[508]: PackageKit: releasing backupd
2020-12-21 03:00:35-08 MacBook-Pro installd[508]: PackageKit: allow user idle system sleep
2020-12-21 03:00:35-08 MacBook-Pro installd[508]: PackageKit: Cleared responsibility for install from 401.
2020-12-21 03:00:35-08 MacBook-Pro installd[508]: PackageKit: Cleared permissions on Installer.app
2020-12-21 03:00:35-08 MacBook-Pro installd[508]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Install Avast Business Antivirus”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/private/tmp/dmg.sQIKVh/Install%20Avast%20Business%20Antivirus.pkg#avast.pkg, PKInstallPackageIdentifier=com.avast.AACM, NSLocalizedDescription=An error occurred while running scripts from the package “Install Avast Business Antivirus”.} {
NSFilePath = "./postinstall";
NSLocalizedDescription = "An error occurred while running scripts from the package \U201cInstall Avast Business Antivirus\U201d.";
NSURL = "file://localhost/private/tmp/dmg.sQIKVh/Install%20Avast%20Business%20Antivirus.pkg#avast.pkg";
PKInstallPackageIdentifier = "com.avast.AACM";
}
2020-12-21 03:00:35-08 MacBook-Pro installd[508]: PackageKit: Running idle tasks
2020-12-21 03:00:35-08 MacBook-Pro installer[401]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Install Avast Business Antivirus”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/private/tmp/dmg.sQIKVh/Install%20Avast%20Business%20Antivirus.pkg#avast.pkg, PKInstallPackageIdentifier=com.avast.AACM, NSLocalizedDescription=An error occurred while running scripts from the package “Install Avast Business Antivirus”.}
2020-12-21 03:00:35-08 MacBook-Pro installd[508]: PackageKit: Removing client PKInstallDaemonClient pid=401, uid=0 (/usr/sbin/installer)
2020-12-21 03:00:35-08 MacBook-Pro installd[508]: PackageKit: Done with sandbox removals
2020-12-21 03:00:35-08 MacBook-Pro installer[401]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
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Could you please help in solving the problem with installation Avast Business Antivirus...
Contact business support: https://www.avast.com/business-support-contact-form.php