Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: Urban9 on December 29, 2020, 10:55:34 PM

Title: Bytt emailadress, inga prenumerationer!!
Post by: Urban9 on December 29, 2020, 10:55:34 PM: Hej,
jag har bytt emailadress och kan nu inte se mina prenumerationer.
Den gamla kan jag inte aktivera eftersom Comhem har stängt ner sin mailserver.
Tacksam för hjälp.
Title: Re: Bytt emailadress, inga prenumerationer!!
Post by: Asyn on December 30, 2020, 06:10:56 AM: Please post English here.
Title: Re: Change emailadress, no subscriptions!!
Post by: Urban9 on December 30, 2020, 12:32:15 PM: Hello,
I have changed my email address and can now not see my subscriptions.
I can not activate the old one because Comhem has shut down its mail server.
Grateful for help.
Title: Re: Bytt emailadress, inga prenumerationer!!
Post by: Asyn on December 30, 2020, 12:35:51 PM: -> https://support.avast.com/en-ww/article/210/
Title: Re: Bytt emailadress, inga prenumerationer!!
Post by: Urban9 on January 01, 2021, 08:09:56 PM: I want to be able to see the invoice on my subscription.
How to do.
Title: Re: Bytt emailadress, inga prenumerationer!!
Post by: Asyn on January 02, 2021, 05:08:20 AM: -> https://support.avast.com/en-ww/article/Sale-Billing-FAQ/
Title: Re: Bytt emailadress, inga prenumerationer!!
Post by: Urban9 on January 03, 2021, 01:19:57 PM: But if I can not see my invoices even though AVAST has deducted money from my credit card, what do I do then?
Where can I se it.
Could it be because I changed my email address that I do not see my subscriptions?
Grateful for help.
Title: Re: Bytt emailadress, inga prenumerationer!!
Post by: Asyn on January 03, 2021, 02:29:11 PM: Quote from: Urban9 on January 03, 2021, 01:19:57 PM
But if I can not see my invoices even though AVAST has deducted money from my credit card, what do I do then?
Did you buy from Avast directly or from a reseller..?
Title: Re: Bytt emailadress, inga prenumerationer!!
Post by: Asyn on January 03, 2021, 02:31:07 PM: Quote from: Urban9 on January 03, 2021, 01:19:57 PM
Could it be because I changed my email address that I do not see my subscriptions?
Yes, see Reply #3.
Title: Re: Bytt emailadress, inga prenumerationer!!
Post by: Urban9 on January 04, 2021, 11:08:40 AM: Yes I did buy from Avast directly.
Title: Re: Bytt emailadress, inga prenumerationer!!
Post by: Asyn on January 04, 2021, 11:13:24 AM: Quote from: Urban9 on January 04, 2021, 11:08:40 AM
Yes I did buy from Avast directly.
Contact support: https://support.avast.com/contact
Title: Re: Bytt emailadress, inga prenumerationer!!
Post by: Urban9 on January 04, 2021, 05:23:01 PM: The support you are referring to wants the order number that I should have received in an email.
This is exactly the email server I cannot access as Comhem has terminated all email addresses. I previously had an email address urah@comhem.se but I can not access it but have changed to urah53@gmail.com
Grateful for help.
Title: Re: Bytt emailadress, inga prenumerationer!!
Post by: Asyn on January 04, 2021, 05:27:36 PM: Quote from: Urban9 on January 04, 2021, 05:23:01 PM
The support you are referring to wants the order number that I should have received in an email.
Just enter/use 00000000 and explain it in your request.
Title: Re: Bytt emailadress, inga prenumerationer!!
Post by: Urban9 on January 08, 2021, 02:32:38 PM: Hello again! Unfortunately I do not seem to reply to my email53@gmail.com they may reply to my old email address which I do not have access to.
How do I access their answers that I assume I received. Sent the question on Tuesday.
Title: Re: Bytt emailadress, inga prenumerationer!!
Post by: Asyn on January 10, 2021, 07:47:21 AM: Post your ticket-ID.
Title: Re: Bytt emailadress, inga prenumerationer!!
Post by: Urban9 on January 11, 2021, 02:49:38 PM: 12335273
Title: Re: Bytt emailadress, inga prenumerationer!!
Post by: Asyn on January 11, 2021, 03:29:20 PM: OK, I reported it for you.
Title: Re: Bytt emailadress, inga prenumerationer!!
Post by: r@vast on January 12, 2021, 07:16:11 PM: Quote from: Urban9 on January 11, 2021, 02:49:38 PM
12335273

Hi, I have sent you a PM.