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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ejaybass on January 07, 2021, 10:03:06 AM

Title: Avast Ultimage License not showing up in Subscriptions etc.
Post by: ejaybass on January 07, 2021, 10:03:06 AM

Hello,

I do have a license for Avast Ultimate but I cannot add it to my account on my.avast.com

I also installed avast on my Windows 10 machine and Android smartphone. I can activate it with they key, no problem. But it is still not shown in "my subscriptions" in the avast backend.

Also, the anti theft options are only "basic" on my phone. So I cannot turn on camera snapshots, audio recording and so on, although it shows "Avast Ultimate" on my mobile phone as valid license.

And last but not least, can I secure the login on "my.avast.com" with Two-Factor or SMS Authentication??

Hope you can help me?! :)

Cheers

Title: Re: Avast Ultimage License not showing up in Subscriptions etc.
Post by: r@vast on January 07, 2021, 10:37:56 AM

Hi,

Can you PM me your activation code or email address used for the subscription?
(The email address as used on this forum does not have any subscriptions)

Two-Factor Authentication is not possible at this time. There are plans to add it (no ETA).

Title: Re: Avast Ultimage License not showing up in Subscriptions etc.
Post by: ejaybass on January 07, 2021, 01:23:06 PM

Yes, of course. It will be in your inbox asap.

So there wont be a two-factor auth any time soon? Because the option of deleting my mobile phone should be really safe behind a login....

Thanks

Title: Re: Avast Ultimage License not showing up in Subscriptions etc.
Post by: ejaybass on January 07, 2021, 01:24:24 PM

Sorry, I cannot send a PM to you (restricted page, when clicking on your username..)

Quote from: r@vast on January 07, 2021, 10:37:56 AM

Hi,

Can you PM me your activation code or email address used for the subscription?
(The email address as used on this forum does not have any subscriptions)

Two-Factor Authentication is not possible at this time. There are plans to add it (no ETA).

Title: Re: Avast Ultimage License not showing up in Subscriptions etc.
Post by: Asyn on January 07, 2021, 01:38:40 PM

Quote from: ejaybass on January 07, 2021, 01:24:24 PM

Sorry, I cannot send a PM to you (restricted page, when clicking on your username..)

Hi, click here: https://forum.avast.com/index.php?action=pm;sa=send;u=1539081