Avast WEBforum
Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: CrazyCarita on January 14, 2021, 10:39:58 PM
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Using Samsung S20+. Upgraded Avast to Ultimate today. Why the Avast icon on homescreen has a notification mark on it (red ball with number 1 in it)? I open Avast on find no reason for the notification. Thank you for any help.
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I don't use the Avast Ultimate product only the standard Avast Mobile Security.
If I have the Avast Mobile Security icon on my Home screen because it was always showing red ball with number 1 in it.
I never did find out why, but I suspect that it may have been because I did some customisations in the Avast notification settings.
In the end I moved it to another page. I had exactly the same thing on my Avast Mobile Security Samsung Android Tablet.
Are there two avast icons at the top of the screen ?
If so one is likely to be the notification.
EDIT: You could try reporting it as a bug. You could also try sending feedback in the app, reporting what appears to be a phantom feedback notification in the icon display. I have just done that.
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There is a single required notification, indicating Avast is running, which should not be deleted. This applies to android 8 and above I believe.
See this:
https://support.avast.com/en-eu/article/257/
Note: that item was reached through the AMS FAQ page:
https://support.avast.com/en-eu/article/Mobile-Security-FAQ
then scroll down to this question:
"How can I disable or customize the permanent notification?"