Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: Bryan212 on January 19, 2021, 10:55:56 AM

Title: Cleanup Premium- unable to log in or use activation code
Post by: Bryan212 on January 19, 2021, 10:55:56 AM

I purchased premium after the free trial. On my web portal it shows premium is activated but on the windows app my login and activation code will not work.

In the My Subscriptions section of the app it show Avast Cleanup "Subscribed" but not premium.

I cannot use premium and am now very frustrated. I have tried restarting and reinstalling but no success.

I also have two Driver Updater subscriptions as well??? Can one of these be refunded pease?

Title: Re: Cleanup Premium- unable to log in or use activation code
Post by: Asyn on January 19, 2021, 10:58:03 AM

-> https://support.avast.com/article/Troubleshoot-activation

Title: Re: Cleanup Premium- unable to log in or use activation code
Post by: Asyn on January 19, 2021, 10:59:38 AM

Quote from: Bryan212 on January 19, 2021, 10:55:56 AM

I also have two Driver Updater subscriptions as well??? Can one of these be refunded pease?

-> https://support.avast.com/en-ww/article/Refund-request/

Title: Re: Cleanup Premium- unable to log in or use activation code
Post by: Bryan212 on January 21, 2021, 12:23:52 PM

Quote from: Asyn on January 19, 2021, 10:59:38 AM

Quote from: Bryan212 on January 19, 2021, 10:55:56 AM

I also have two Driver Updater subscriptions as well??? Can one of these be refunded pease?

-> https://support.avast.com/en-ww/article/Refund-request/

The troubleshooting doe snot work. There is no license file attached to my email either.

I cannot log into cleanup premium as there is an error and my license code is not accepted.

Title: Re: Cleanup Premium- unable to log in or use activation code
Post by: Bryan212 on January 21, 2021, 12:32:24 PM

I have just double checked and the subscription /activation code in the email says for cleanup premium but when I log in to the App the same code is there but just gives me basic cleanup.

Title: Re: Cleanup Premium- unable to log in or use activation code
Post by: Asyn on January 21, 2021, 02:37:51 PM

Did you buy from Avast directly or from a reseller..?

Title: Re: Cleanup Premium- unable to log in or use activation code
Post by: Bryan212 on January 22, 2021, 10:35:05 AM

Avast directly

Title: Re: Cleanup Premium- unable to log in or use activation code
Post by: Asyn on January 22, 2021, 12:21:16 PM

Quote from: Bryan212 on January 22, 2021, 10:35:05 AM

Avast directly

Contact support: https://support.avast.com/contact