Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: Mazaias on February 09, 2021, 10:40:30 PM

Title: Improper payment
Post by: Mazaias on February 09, 2021, 10:40:30 PM

Hi.

My current subscription was for 3 devices and 2 years. It expired on February 24, 2021. And today, February 9, I received a charge of € 89.99. The subscription was automatically renewed with 10 devices and one year. I have not given any consent for this. I don't have any automatic renewal set up and at least for 10 devices when I only use 3. I always renew manually a few days before expiration.

I have canceled the subscription but it remains until February 24, 2022. I do not plan to pay € 89 when I always pay € 59 for what I need.

What I can do?

Title: Re: Improper payment
Post by: Asyn on February 10, 2021, 08:17:16 AM

-> https://support.avast.com/en-ww/article/Sale-Billing-FAQ/

Title: Re: Improper payment
Post by: Luigi126 on February 18, 2021, 08:06:31 PM

I am very angry with Avast! Many day before expiry date, i have Paid 89,99 euros IN AUTOMATIC on Paypal without preliminar notification for a new year Avast Premuim Security protection for 10 devices. I not have 10 devices! Can i change or cancel UNWANTED LICENCE with money back? Thank for help!   >:( >:( >:(

Title: Re: Improper payment
Post by: aih on February 18, 2021, 08:35:13 PM

Quote from: Asyn on February 10, 2021, 08:17:16 AM

-> https://support.avast.com/en-ww/article/Sale-Billing-FAQ/

Quote from: Luigi126 on February 18, 2021, 08:06:31 PM

I am very angry with Avast! Many day before expiry date, i have Paid pounds 49.99 IN AUTOMATIC renewal l without preliminar notification for a new year Avast Premuim Security protection for 10 devices. I do not have 10 devices! Can i change or cancel UNWANTED LICENCE with money back? Thank for help!   >:( >:( >:(

Title: Re: Improper payment
Post by: r@vast on February 19, 2021, 05:09:11 PM

Quote from: Luigi126 on February 18, 2021, 08:06:31 PM

I am very angry with Avast! Many day before expiry date, i have Paid 89,99 euros IN AUTOMATIC on Paypal without preliminar notification for a new year Avast Premuim Security protection for 10 devices. I not have 10 devices! Can i change or cancel UNWANTED LICENCE with money back? Thank for help!   >:( >:( >:(

Hi,

We always send out notifications to remind you that you have a subscription with us and that it will be renewed. In your case, we sent out a reminder notification on 1/19/21 and then once gain on    2/18/21 we sent out a confirmation email to inform you that the renewal has taken place.
To request a refund, please use this link https://support.avast.com/en-ww/contact/sales