Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ToolWatch on November 15, 2006, 08:31:55 PM

Title: Moving Avast
Post by: ToolWatch on November 15, 2006, 08:31:55 PM

I have to reformat 3 of our laptops, all of which have Avast Pro.  Does anyone know how I go about getting the software reauth'd?  I know it asks for a license key and those have since been lost.

Title: Re: Moving Avast
Post by: DavidR on November 15, 2006, 09:34:52 PM

I would say you will either need to contact the reseller you purchased the licenses through or contact sales @ avast.com (without the quotes) and explain the circumstances. They are both likely to need some information like the email address used, etc. to confirm your having purchased the licenses.

Title: Re: Moving Avast
Post by: ToolWatch on November 15, 2006, 10:28:00 PM

I emailed support but 3 days later have not seen anything.  I'll try sales, anyone else done this and know for sure?

Title: Re: Moving Avast
Post by: DavidR on November 16, 2006, 12:09:32 AM

A number of people have for one reason or another need to get a replacement license/registration key in the forums. The Alwil staff that frequent the forums have always said to contact the sales team, as they have access to the records I believe.

Title: Re: Moving Avast
Post by: Lisandro on November 16, 2006, 01:50:21 AM

Quote from: ToolWatch on November 15, 2006, 08:31:55 PM

Those have since been lost.

The keys are generally sent to the same registered email.
Please, try again explaining the situation to sales@avast.com  :)