Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: Michelle212 on February 12, 2021, 10:09:07 AM

Title: Avast Cleanup
Post by: Michelle212 on February 12, 2021, 10:09:07 AM

I bought the Avast VPN software but meant to purchase the Avast Cleanup software. I just noticed this today when I received a notification that my Avast Cleanup was expiring (today).

I sent a message requesting cancellation and refund of Avast VPN, but the fill-in-form would not allow me to explain that what I really want to do is have Avast Cleanup instead.

Can you help transfer that license from Avast VPN to Avast Cleanup?

Thank you!

Title: Re: Avast Cleanup
Post by: r@vast on February 15, 2021, 04:58:52 PM

Quote from: Michelle212 on February 12, 2021, 10:09:07 AM

I bought the Avast VPN software but meant to purchase the Avast Cleanup software. I just noticed this today when I received a notification that my Avast Cleanup was expiring (today).

I sent a message requesting cancellation and refund of Avast VPN, but the fill-in-form would not allow me to explain that what I really want to do is have Avast Cleanup instead.

Can you help transfer that license from Avast VPN to Avast Cleanup?

Thank you!

Hi,

When contacting support, (via https://support.avast.com/en-ww/contact/sales) please select "I need help with a different subscription or billing issue" instead of "I want a refund" and explain your request in the "Details" section.