Avast WEBforum

Consumer Products => Avast SecureLine VPN => Topic started by: Bonnie63 on February 16, 2021, 07:44:49 PM

Title: Access denied. Your IP address is blacklisted.
Post by: Bonnie63 on February 16, 2021, 07:44:49 PM: Tried this AM to access a site I've been going to without problems, and received this message: Access denied. Your IP address is blacklisted. If you feel this is in error please contact your hosting provider's abuse department.
I'm inexperienced, to say the least, and have no idea how to proceed. I suspect I may have been targeted by a hacker through Disqus. Can someone please help me figure out how to proceed?
Title: Re: Access denied. Your IP address is blacklisted.
Post by: bob3160 on February 16, 2021, 10:13:20 PM: Supplying it IP address in question might be helpful.
Title: Re: Access denied. Your IP address is blacklisted.
Post by: Bonnie63 on February 16, 2021, 10:24:33 PM: VPN IP: 212.102.33.75
Title: Re: Access denied. Your IP address is blacklisted.
Post by: bob3160 on February 16, 2021, 10:29:39 PM: Quote from: Bonnie63 on February 16, 2021, 10:24:33 PM
VPN IP: 212.102.33.75
Are you using SecureLine? If so, which site is blocking your connection?
Title: Re: Access denied. Your IP address is blacklisted.
Post by: Bonnie63 on February 16, 2021, 10:38:22 PM: Yes, I am, and the site I'm being blocked at is Def-Con.com. And thank you!
Title: Re: Access denied. Your IP address is blacklisted.
Post by: bob3160 on February 16, 2021, 10:44:51 PM: Quote from: Bonnie63 on February 16, 2021, 10:38:22 PM
Yes, I am, and the site I'm being blocked at is Def-Con.com. And thank you!
I've alerted Avast let's see if that helps.
Title: Re: Access denied. Your IP address is blacklisted.
Post by: Bonnie63 on February 16, 2021, 10:47:05 PM: Thank you very much! I appreciate the assistance. I sure hope they can fix it.
Title: Re: Access denied. Your IP address is blacklisted.
Post by: bob3160 on February 16, 2021, 10:49:47 PM: Quote from: Bonnie63 on February 16, 2021, 10:47:05 PM
Thank you very much! I appreciate the assistance. I sure hope they can fix it.
Have you tried using a different location?
Title: Re: Access denied. Your IP address is blacklisted.
Post by: krahulik on February 16, 2021, 10:56:39 PM: Hi Bonnie,
if the web site is intentionally blocking an access from the VPN gateways, the options are either to contact the website support and convince them to modify the rules, or to disable the VPN for the time when you are accessing the web site. There's planned an update of the Smart VPN mode of Avast SecureLine, in which you could whitelist the web as trusted to disable the VPN automatically for you.

Best Regards,
Martin
Title: Re: Access denied. Your IP address is blacklisted.
Post by: Bonnie63 on February 16, 2021, 10:57:12 PM: No, I don't have another to use.
Title: Re: Access denied. Your IP address is blacklisted.
Post by: Bonnie63 on February 16, 2021, 11:01:43 PM: I'm sorry to be a bother, but how do I temporarily disable my VPN?
Title: Re: Access denied. Your IP address is blacklisted.
Post by: bob3160 on February 16, 2021, 11:49:16 PM: Quote from: Bonnie63 on February 16, 2021, 11:01:43 PM
I'm sorry to be a bother, but how do I temporarily disable my VPN?
See if this helps,
https://forum.avast.com/index.php?topic=233710.msg1544312#msg1544312 (https://forum.avast.com/index.php?topic=233710.msg1544312#msg1544312)