Avast WEBforum

Consumer Products => Avast Driver Updater => Topic started by: mmogott on February 19, 2021, 03:58:57 AM

Title: Cannot Uninstall the Driver Updater
Post by: mmogott on February 19, 2021, 03:58:57 AM

The window to uninstall dont load like on the sceenshot its not moving for 10min +.
Any ideas?
Thx for the help

Title: Re: Cannot Uninstall the Driver Updater
Post by: Stellarman on February 19, 2021, 10:21:24 AM

Quote from: mmogott on February 19, 2021, 03:58:57 AM

The window to uninstall dont load like on the sceenshot its not moving for 10min +.
Any ideas?
Thx for the help

Hello,

first of all let me sincerely apologize for all troubles associated with usage of our product.
It is very hard for us to identify what might be the issue there without knowing more information therefore I would like to ask you to provide us with logs.

You can simply send them by executing our log collector utility from this path C:\Program Files\AVAST Software\Driver Updater\dulogcollector.exe and once the logs are collected they will be automatically sent to our server.
Once it is done, please let me know which email address you have used there so we can join the logs with your report here.

Thank you.