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Consumer Products => Avast Cleanup => Topic started by: Mckenzie4 on February 28, 2021, 10:32:45 AM

Title: Cancel auto subscription to Cleanup - Incorrect Email
Post by: Mckenzie4 on February 28, 2021, 10:32:45 AM

Hello,
    I was trying to cancel Avast Cleanup Premium, when I realized the license was sent to an email that was missing a partial of the email address. I was trying to see if the subscription was canceled, so that I can set up the Ultimate deal with everything included, with the correct email. I had a request number and subscription number if needed, but I do not have order number. As I cannot access the email due to it not being mine, or not available.

Title: Re: Cancel auto subscription to Cleanup - Incorrect Email
Post by: bob3160 on February 28, 2021, 03:37:39 PM

Quote from: Mckenzie4 on February 28, 2021, 10:32:45 AM

Hello,
    I was trying to cancel Avast Cleanup Premium, when I realized the license was sent to an email that was missing a partial of the email address. I was trying to see if the subscription was canceled, so that I can set up the Ultimate deal with everything included, with the correct email. I had a request number and subscription number if needed, but I do not have order number. As I cannot access the email due to it not being mine, or not available.

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.