Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: miguelgrado on March 02, 2021, 01:38:47 PM

Title: Avast error
Post by: miguelgrado on March 02, 2021, 01:38:47 PM

I just installed Avast Premium, and it pops up that when I go to settings - apps allowed or blocked - add, Avast closes. The same thing happens if I try to add apps so as not to disturb,,the interface is closed with Avast ui error.

It's a fresh installation and I'm already trying to repair.. any idea?


Thanks

Title: Re: Avast error
Post by: Asyn on March 02, 2021, 02:51:42 PM

- Which version/build of Avast Premium..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: Avast error
Post by: miguelgrado on March 02, 2021, 03:01:23 PM

Latest version of Avast,
Windows 10 fully updated.
I had Mcafee. total and complete uninstallation
I have premium Malwarebytes, with all exclusions, also try to disable and close it

Title: Re: Avast error
Post by: miguelgrado on March 02, 2021, 03:07:48 PM

Windows 10 pro 64 bits ;)

Title: Re: Avast error
Post by: Asyn on March 02, 2021, 03:08:33 PM

Quote from: miguelgrado on March 02, 2021, 01:38:47 PM

...the interface is closed with Avast ui error.

Post a screenshot.

Title: Re: Avast error
Post by: miguelgrado on March 02, 2021, 07:26:06 PM

I'll leave the screenshot to you, but all that happens is that after that screen in a few seconds, Avast closes the screen and won't let me add any apps manually.

If Avast adds it, if I can delete or edit it, but I can't add it. nor in the do not disturb section, it happens the same

(https://i.imgur.com/hrU3HAi.png)

(https://i.imgur.com/ouyXJxy.png)

Title: Re: Avast error
Post by: Asyn on March 03, 2021, 07:21:15 AM

1. Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging) and reproduce the issue.
2. Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.

Title: Re: Avast error
Post by: miguelgrado on March 06, 2021, 09:17:04 AM

ID 8I2XO

Title: Re: Avast error
Post by: Asyn on March 06, 2021, 09:28:55 AM

Quote from: miguelgrado on March 06, 2021, 09:17:04 AM

ID 8I2XO

Ok, I'll forward it.

Title: Re: Avast error
Post by: miguelgrado on March 07, 2021, 12:50:11 PM

Today I rechecked, and for no apparent reason, those options work and Avast doesn't close   :-X . After several days without working, it seems that everything works....I will check one day or two more and comment