Avast WEBforum

Consumer Products => Avast SecureLine VPN => Topic started by: 1249500863 on March 03, 2021, 04:17:01 AM

Title: I didn't get my money back
Post by: 1249500863 on March 03, 2021, 04:17:01 AM

I bought the product on 2.16 and applied for a refund on the same day when I found it was not easy to use. They also sent an email to tell me that they would refund it within seven business days, but no one contacted me after the time passed. When I applied for a refund again, it showed that I had cancelled my subscription. What's the situation? It's 3.3 now. How can I get my money back? I'm very angry now.  >:( >:( >:( >:( >:(

Title: Re: I didn't get my money back
Post by: r@vast on March 03, 2021, 10:59:25 AM

Quote from: 1249500863 on March 03, 2021, 04:17:01 AM

I bought the product on 2.16 and applied for a refund on the same day when I found it was not easy to use. They also sent an email to tell me that they would refund it within seven business days, but no one contacted me after the time passed. When I applied for a refund again, it showed that I had cancelled my subscription. What's the situation? It's 3.3 now. How can I get my money back? I'm very angry now.  >:( >:( >:( >:( >:(

Hi,

We initiated the refund request but it seems that it has not been processed yet. We will check with Digital River and get back to you. Apologies for any inconvenience caused.