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Business Products => Archive (Legacy) => Avast Business => Avast Server Protection => Topic started by: Burl on January 30, 2004, 07:18:19 PM

Title: SBS 2003 Problems
Post by: Burl on January 30, 2004, 07:18:19 PM
Hello again,

I have installed !Avast 4.1 on an SBS 2003 server and included all available plugins.  The program does not appear to be functioning.  I do not get any indication that any of the scanning operations are being done nor am I able to update the virus database.

About Avast! shows version 4.1 - Build Nov2003(4.1.63) and the VPS file is version 0311-6

I am seeing errors in the Avast Eventlog as follows:

Event ID:27136
Connot load response file AveInffWSS.txt
(this appears to occur once a day)

Event ID:90
Function setiface UpdatePackages() has failed.  Return code is: 0x2000000A, dwRes is 2000000A.

What can I do to get this running correctly so my client can evaluate this before the trial period is over?

Thanks,
Burl
Title: Re:SBS 2003 Problems
Post by: Vlk on January 30, 2004, 07:30:31 PM
1. Is the avast antivirus service running? (Control Panel -> Administrative Tools -> Services)

2. You can't update even manually? (right-click the avast tray icon, and choose Update -> iAVS)

3. Have you passed through the Server Deployment Wizard after installation?

4. Is the avast tray icon crossed?

Thanks
Vlk
Title: Re:SBS 2003 Problems
Post by: Burl on January 30, 2004, 08:01:36 PM
Answers to your questions:

1.  Yes, I see both the !Avast Antivirus and the !Avast iAVS4 Control Service running.

2.  I can select the Update -> iAVS option but I don't see any response.  However I do see another Event ID; 90 entry in the Avast Event log which has a time stamp matching the time when I initiated the update request.

3.  I don't recall the Server Deployment Wizard. I may or may not have run through it.

4.  No, the Avast tray icon is not crossed.

Would it be more helpful to uninstall/reinstall at this point?

Thanks,
Burl
Title: Re:SBS 2003 Problems
Post by: Vlk on January 30, 2004, 08:34:04 PM
Well, you're probably right that reinstallation would be the fastest way to solve it.

I have some tips for solving the current problems but if you're willing to reinstall the program, it would be certainly better.

Please download the latest version http://download4.avast.com/iavs4pro/avsrv_ful.exe and use that.

And make sure to complete the Server Deployment Wizard (it will be run automatically after you install the program and restart the machine).

Thanks
Vlk
Title: Re:SBS 2003 Problems
Post by: Burl on January 30, 2004, 08:42:27 PM
I don't mind doing a reinstall but if you have some ideas that may resolve the problem I would rather try that first.

Is the download reference a newer version than the one I have currently installed?

BTW, after a bit of reflection, I do recall running the Server Deployment wizard.

Burl
Title: Re:SBS 2003 Problems
Post by: Vlk on January 30, 2004, 08:47:47 PM
To solve the update problem:

- kill all processes called avast.setup, avast01.setup etc. (from Task Manager, for example)

- grant the following rights to the account that the services are running under:

- Act As Part of The Operating System
- Adjust Quotas
- Replace a Process Level Token


About Exchange scanning... have you selected the Exchange 2000 and SMTP 2000 plugins when installing? If so, rerun the Deployment wizard (it's in the avast group in Start menu), and make sure to tick the Exchange 2000 and SMTP 2000 boxes on one of the pages (I think it's on the fourth page).


Thanks
Vlk
Title: Re:SBS 2003 Problems
Post by: Burl on January 30, 2004, 10:20:09 PM
I tried your suggestions and reran the Deployment wizard but I don't see any update and I am still getting that Event ID: 90 error.

I am thinking a reinstall will be less painful and quicker.  I have downloaded another copy of the install file as you suggested and will have to wait until after the business is done working for the day to run the install.

Should I uninstall Avast! prior to re-installing?

If so, are there some particular steps to follow like deleting registry keys etc.

Thanks,
Burl
Title: Re:SBS 2003 Problems
Post by: Vlk on January 31, 2004, 05:35:44 AM
Yes please first uninstall the current version, and make sure to reboot.
No special steps, just use the Control Panel Add/Remove Programs applet.

Thanks
Vlk
Title: Re:SBS 2003 Problems
Post by: Burl on January 31, 2004, 06:27:28 PM
I uninstalled, rebooted, and installed the latest download of Avast! 4.1 and then ran the Server Deployment wizard selecting the Exchange Server and SMTP options following the requested reboot.

The About Avast info box now shows that I have version 4.1 Build:Jan 2004 (4.1.98) and VPS file version 401-8.

However, I am still getting Event ID:90 error messages in the Antivirus event log every two hours indicating that the update failed with the same data as I originally reported.

Burl
Title: Re:SBS 2003 Problems
Post by: Vlk on January 31, 2004, 10:45:15 PM
Is the error code 0x2000000A again?
Is there the avast.setup process in the process list (e.g. in Task Manager)?

Thanks
Vlk
Title: Re:SBS 2003 Problems
Post by: Burl on February 01, 2004, 01:33:44 AM
Yes, same error code and there is an avast.setup running in task manager
Title: Re:SBS 2003 Problems
Post by: Vlk on February 01, 2004, 10:01:58 AM
Are you working on the server by directly using with the keyboard and monitor attached to the machine, or via Terminal Services?
Title: Re:SBS 2003 Problems
Post by: Burl on February 02, 2004, 07:11:51 AM
I am using remote desktop protocol
Title: Re:SBS 2003 Problems
Post by: Vlk on February 02, 2004, 07:22:30 AM
That must be it. I'd bet there must be an error message hanging on the real desktop. Do you have physical access to the server (and does it have a monitor attached)? If so, please check it out - it's pretty likely you'll see something there.

Or if you don't, try the following (still in front of the physical machine): kill the avast.setup process, and again, invoke manually the update. You should see a message on the desktop (possibly an error message, given that it was blocking the updates previously).


Thanks (and sorry for that)
Vlk
Title: Re:SBS 2003 Problems
Post by: Burl on February 02, 2004, 03:19:46 PM
Since I am about 900 miles away from the actual site, I will see if I can get someone there to assist in trying your recommendations and I will followup with the results.

Thanks,
Burl

Title: Re:SBS 2003 Problems
Post by: Vlk on February 02, 2004, 03:27:21 PM
;D

Thanks.

Forgot to ask: the Exchange scanning is now working?

Vlk
Title: Re:SBS 2003 Problems
Post by: Vlk on February 02, 2004, 09:46:44 PM
And one more simple thing to try.

Please kill any running avast.setup's, then double click the "avast iAVS4 Control Service" in the Services applet of Administrative Tools (in Control Panel), and on the Log On tab, change it to log on to Local System account, AND enable the service to interact with desktop.

Then retry the manual update.


If that doesn't help, try doing the same thing with the iAVS Control Service stoped altogether.

Geez I'd really love to know what's going on there... :-\

Thanks
Vlk
Title: Re:SBS 2003 Problems
Post by: Burl on February 03, 2004, 08:17:03 AM
I will give your suggestions a try after I resolve a different problem that is preventing users from accessing a business critical web-based application.

Hopefully, the two issues are not related.

Burl
Title: Re:SBS 2003 Problems
Post by: Burl on February 03, 2004, 08:31:12 PM
I tried your suggestions and and launched a manual update request.  After a lengthy period of no apparent activity I noticed that the avast.setup task was still running.  I killed that process and the resulting entry in the Antivirus event log as shown in the attached screen capture.

Burl
Title: Re:SBS 2003 Problems
Post by: Vlk on February 04, 2004, 06:46:54 PM
It must be failing with an error.

Please again, kill all avast.setup's, and STOP the avast iAVS4 Control Service.

Then invoke the update. This time, you should see a progress on the screen. And, eventually - an error message.

Thanks
Vlk
Title: Re:SBS 2003 Problems
Post by: Burl on February 04, 2004, 08:23:16 PM
Based upon an earlier comment you made, will running these commands from a remote connection to the server work, and will I be able to see the Avast update activity?

Title: Re:SBS 2003 Problems
Post by: Vlk on February 04, 2004, 11:18:43 PM
Only if you stop that service.
If the service is running, the updates will be executed in context of that service, and unfortunately you won't be able see its UI (because non-LocalSystem services can't access the desktop by design in Windows).

Vlk
Title: Re:SBS 2003 Problems
Post by: Burl on February 05, 2004, 12:35:27 AM
There were no avast.setup processes running, but I did stop the Avast! iAVS4 Control Service and ran the manual update.

In the progress window it showed that it was downloading file: Servers.def.stamp, followed by several attempts to download file: servers.def.  After each attempt an error would flash up in the box stating theat it "Can not connect to the server"

An error box finally came up stating that "Server www.asw.cz (195.70.130.34:80) is down.  It had an accompaning log file and I have attached the text version of that file.

Burl

Title: Re:SBS 2003 Problems
Post by: kubecj on February 05, 2004, 01:57:38 PM
hi burl,

errors in log mean the connection was not possible - possibly misconfigured firewall/proxy.

OTOH, the 'hang up' should not occur anyway... We'll investigate, but such a problem is usually unrepeatable here  >:(


Next time, please, send us the file setup.log from avast4\setup directory, it's a bit more verbose. Thanks.
Title: Re:SBS 2003 Problems
Post by: Burl on February 05, 2004, 05:27:35 PM
I have split the Setup.log file into three parts to stay under the 150 Kb. attachment limit. This post has part #1 with parts 2 & 3 to follow.
Title: Re:SBS 2003 Problems
Post by: Burl on February 05, 2004, 05:28:00 PM
Here is Part #2
Title: Re:SBS 2003 Problems
Post by: Burl on February 05, 2004, 05:28:30 PM
And finally, Part #3
Title: Re:SBS 2003 Problems
Post by: kubecj on February 05, 2004, 09:19:08 PM
Hi,

you log is long but says the only thing - avast updater is not able to contact our servers. You should play a bit with proxy/firewall settings.
Title: Re:SBS 2003 Problems
Post by: Vlk on February 05, 2004, 09:30:24 PM
Is it SBS Standard or Premium? I.e. do you use its ISA Server? Does the computer have two NICs?
Title: Re:SBS 2003 Problems
Post by: Burl on February 05, 2004, 09:35:39 PM
SBS Premium with ISA and SQL.  Yes, I have two NIC's and a DSL modem that hase some firewall capabilities as well.

Another possible important note is that Internet Explorer is using Enhanced Security.
Title: Re:SBS 2003 Problems
Post by: Burl on February 05, 2004, 09:37:15 PM
If I wasn't clear on my previous post, ISA is employed.
Title: Re:SBS 2003 Problems
Post by: Vlk on February 05, 2004, 09:54:35 PM
Do you force users authorize on the proxy? (I.e. do you allow anonymous access to the Internet)?

If not, do you support any other authentication scheme besides Integrated Windows authentication (NTLM)
Title: Re:SBS 2003 Problems
Post by: Burl on February 05, 2004, 10:13:53 PM
Yes, just anonymous access and no other authentication scheme
Title: Re:SBS 2003 Problems
Post by: Vlk on February 05, 2004, 10:24:01 PM
Then try to set up the proxy settings in avast accordingly. Since the machine works as a proxy (and has two NICs) it should be theoretically possible to connect from the machine directly - with no proxy. Try to set it up this way.


avast -> Settings -> Updating (Basics) -> Advanced -> Proxy.
Title: Re:SBS 2003 Problems
Post by: Burl on February 06, 2004, 12:44:57 AM
OK, Got that to work and looks like it updated to 0401-9

I killed the avast.setup process, stopped the avast iavs4 Control service and followed your steps to set the proxy except I selected the box to use IE proxy settings.  BTW, instead of "advanced" the wording is "details".

However, when I now go back to review the settings, when I click on the "Proxy" button, nothing happens.

I have since restarted the control service and changed the update setting to download automatically.

Burl
Title: Re:SBS 2003 Problems
Post by: Burl on February 06, 2004, 09:04:40 PM
Well, after a day of letting Avast try to do its upates automatically, it doesn't appear that they are working.

I went back into Avast's proxy setting and changed them to use the proxy serve with Windows authenticaion and then ran the test wich show that it was successful.

I have included the section of the setup.log file containing the two most recent update attempts.

Burl