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Other => General Topics => Topic started by: Vaughn on December 07, 2006, 05:46:41 PM

Title: Resident protection - not truning on
Post by: Vaughn on December 07, 2006, 05:46:41 PM

How do I get the Resident protection (the real-time protection of the operating system) to turn on. It doesn't seem to turn on and I think I have tried everything. Please help.
Thanks!

Title: Re: Resident protection - not truning on
Post by: drhayden1 on December 07, 2006, 07:02:44 PM

are you talking about the on-access protection control of avast or something of the windows os ???

Title: Re: Resident protection - not truning on
Post by: DavidR on December 07, 2006, 07:30:03 PM

What Operating System are you using ?
Have (or did) you have another AV installed in this system, if so what was it and how did you get rid of it ?

Is the avast ' a ' icon in your system tray and is there a red circle over it ?
Are you getting any errors, if so what are they ?

Title: Re: Resident protection - not truning on
Post by: Vaughn on December 10, 2006, 03:53:55 PM

Thanks for the help.  My problem is with the on-access protection control of avast. I am using an old version on windows, windows 98 and the avast icon has a red circle over it. I have received no errors-just that the on-access protection is disabled and I can not get it to enable. I have modified the security levels for the on-access protection-I have tried to enable the protection but it keeps on disabling itself.

Title: Re: Resident protection - not truning on
Post by: DavidR on December 10, 2006, 04:03:41 PM

What about the question about other AVs ?
That is the most common reason for the red circle.

Title: Re: Resident protection - not truning on
Post by: Lisandro on December 10, 2006, 07:36:35 PM

If you do not have any other antivirus in your computer and did not have in the past, well, try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing.

If this does not help, can you uninstall / boot / install / boot again?