Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: westfyhell on March 16, 2021, 07:18:36 PM

Title: Wifi inspector problem
Post by: westfyhell on March 16, 2021, 07:18:36 PM

Hi, I've been having some issues with the wifi inspector, whenever I try to inspect my network, it completes the scan and shows no results, just a blank window. It says in the notifications that a wifi scan has been completed but I cannot se any results. I've disconnected VPN etc, what could be causing that issue of me not being able to see the results of the scan?

Title: Re: Wifi inspector problem
Post by: Asyn on March 17, 2021, 06:24:01 AM

Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.

Title: Re: Wifi inspector problem
Post by: rheineck on October 14, 2021, 08:41:00 AM

Hi, I've tried the repair thing twice... restarted and performed a wifi scan but it gets to the end and jumps back to the "start scan" screen without giving me any option to see details...

Title: Re: Wifi inspector problem
Post by: Asyn on October 14, 2021, 09:17:04 AM

Quote from: rheineck on October 14, 2021, 08:41:00 AM

Hi, I've tried the repair thing twice... restarted and performed a wifi scan but it gets to the end and jumps back to the "start scan" screen without giving me any option to see details...

Hi, are you using a VPN..? If so, you need to disable it before running a WFI scan.

Title: Re: Wifi inspector problem
Post by: rheineck on October 17, 2021, 10:12:34 AM

No, not using a vpn... I re-installed on a clean Windows 11 installation. It may have been there on my Windows 10 but I never noticed before...
Maybe I should load from my image to check?

Title: Re: Wifi inspector problem
Post by: Asyn on October 17, 2021, 10:17:23 AM

1. Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging) and reproduce the issue.
2. Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.

Title: Re: Wifi inspector problem
Post by: rheineck on October 27, 2021, 11:44:46 PM

Sorry for the delay replying... would you believe the next time I tried it, it worked!! Thanks for all your help  :)

Title: Re: Wifi inspector problem
Post by: Asyn on October 28, 2021, 08:55:15 AM

You're welcome.