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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ckit on December 15, 2006, 04:46:39 AM

Title: False Alarm with Jedi Knight II EXE
Post by: ckit on December 15, 2006, 04:46:39 AM

I'm using Avast Home Edition 4.7.892, defs 0658-1.

Title: Re: False Alarm with Jedi Knight II EXE
Post by: DavidR on December 15, 2006, 11:50:10 AM

If you are getting a virus warning that you believe is a false positive, then if you can zip and password protect ('virus', will do) the suspect file and send it to virus @ avast.com (no spaces), or send from the chest (after adding it to the User Files section of the chest).
Give a brief outline of the problem (possibly a link to this thread), the fact that you believe it to be a false positive and include the password in the body of the email. Some info on the avast version and VPS number (see about avast {right click avast icon}) will also help.

You could also check the offending/suspect file at: VirusTotal - Multi engine on-line virus scanner (http://www.virustotal.com/xhtml/index_en.html) this uses the windows version of avast and has 27 different scanners. Though Jotti would seem to indicate a FP.

If it is indeed a false positive, add it to the exclusions lists (Standard Shield, Customize, Advanced and Program Settings, Exclusions) and periodically check it (scan it in the chest), there should still be a copy in the chest even though you restored it to the original location. When it is no longer detected then you can also remove it from the Standard Shield and Program Settings, exclusions.

Title: Re: False Alarm with Jedi Knight II EXE
Post by: ckit on December 15, 2006, 04:05:21 PM

Thanks, this has been fixed with Defs 0659-0

Title: Re: False Alarm with Jedi Knight II EXE
Post by: DavidR on December 15, 2006, 04:36:43 PM

Thanks for the feed back, welcome to the forums.