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Consumer Products => Avast Account (my.avast.com) => Topic started by: 昱睿 on March 23, 2021, 08:17:15 AM

Title: Seek Help with Refund
Post by: 昱睿 on March 23, 2021, 08:17:15 AM

I applied for one refund and received the confirmation letter on March 10 2021. I don't get my money till now, although the refund process is no more than 7 days as the letter said. I paid my bill with Alipay in China and I'm not sure whether the money will be paid to my Alipay Account.

Here is my order number: #456275403439

Thanks a lot!

Title: Re: Seek Help with Refund
Post by: Asyn on March 23, 2021, 11:18:44 AM

Hi, I reported it for you, let's see...

Title: Re: Seek Help with Refund
Post by: r@vast on March 23, 2021, 03:59:05 PM

Quote from: 昱睿 on March 23, 2021, 08:17:15 AM

I applied for one refund and received the confirmation letter on March 10 2021. I don't get my money till now, although the refund process is no more than 7 days as the letter said. I paid my bill with Alipay in China and I'm not sure whether the money will be paid to my Alipay Account.

Here is my order number: #456275403439

Thanks a lot!

Hi,

Since you paid with Alipay you should receive it on your Alipay account. The amount should be $11.36 or CN¥74.00
Please contact Alipay and confirm with them (perhaps there is a delay on their side). You can PM (private message) me if need be.