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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: cosmin20 on March 23, 2021, 10:20:37 AM

Title: Avast false-positive
Post by: cosmin20 on March 23, 2021, 10:20:37 AM

Hello,

For more than a week I am waiting for someone to reply to my false-positive report. I reported that at https://www.avast.com/en-us/false-positive-file-form.php but I never got a confirmation e-mail. Is someone working on false-positive alerts or is it just a fake webpage? Currently, my customers who are using your software are affected by these alerts, and is hurting our business.

Thanks,
Cosmin

Title: Re: Avast false-positive
Post by: Asyn on March 23, 2021, 11:12:13 AM

Hi, you usually should get a reply within 48 hours.