Avast WEBforum
Consumer Products => Avast Account (my.avast.com) => Topic started by: graton on March 26, 2021, 12:47:23 AM
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My subscription lapsed by two days and no matter where I've searched on the Avast account I cannot find a way of renewing it. Had to change password etc !!!!!
Why is so difficult to renew my account from my previous subscription ?
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The ridiculous unreadable verification letters need to post this !!!!
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You don't say what Avast program you are using Avast Free, Premium, etc. ?
If a paid version of avast didn't you setup an automatic payment instruction ?
If not, then you should have got on-screen reminders of X weeks/days remaining, etc.
If so, you should have received a notification that payment would be taken in X days, etc.
The captcha is an anti spam measure and is only for your first 3 posts.
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Why is renewing so difficult? I want to renew and upgrade to Ultimate for 1 year, but I can't do this online. I have to pay for 2 years for Ultimate or just renew the Premium that I already have. Having to call support to do this is a nuisance. I see that I'm not the only one having issues. ::) Maybe it's time to shop around?
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Why is renewing so difficult? I want to renew and upgrade to Ultimate for 1 year, but I can't do this online. I have to pay for 2 years for Ultimate or just renew the Premium that I already have. Having to call support to do this is a nuisance. I see that I'm not the only one having issues. ::) Maybe it's time to shop around?
Try the - Sales change order details wrong, email address given, etc. - Submit a support ticket https://support.avast.com/en-ww/contact/sales in your case select the Billing, payment, or license issues option - and then the I have a different billing or license issue and click Next and follow. Here you should be able to say you want to renew and also change product to Avast Ultimate.
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Hello! I'm going through the same thing, I can't find the renewal option, it tells me that my product (ULTIMATE 10 DEVICES), has 1 day left, previously, it went to account and left when it was renewed and with what card. Now nothing appears. I had automatic renewal x 3 years with the PREMIUM, then when the ULTIMATE came out I asked for the update. Which was done manually. (sorry I use google translator)
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Hola! estoy pasando x lo mismo, no encuentro la opción de renovación, me dice que mi producto ( ULTIMATE 10 DISPOSITIVOS) , le queda 1 día, anteriormente, iba a cuenta y salía cuando se renovaba y con qué tarjeta. Ahora no figura nada. Tenía renovación automática x 3 años con el PREMIUM, luego cuando salió el ULTIMATE pedí la actualización. :(
English please or find your language at,
https://forum.avast.com/index.php#c7
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<snip quote>
English please or find your language at,
-https://forum.avast.com/index.php?action=collapse;c=7;sa=expand;da62512=f6b8b8c1b377952b93765672dffbcbc7#c7
Something going wrong in your URL (which I have broken so as not to confuse) ?
It isn't actually going anywhere or an area that lacks permission.
@ DANIELA4
This is the Spanish language sub-forum link https://forum.avast.com/index.php?board=25.0
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renewal options appear in the application and then there is no internet connection, which is not true. I go to my Avast account, subscription status not available (was done manually when going from Premier to Ultimate) expires 24 (tomorrow).
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<snip quote>
English please or find your language at,
-https://forum.avast.com/index.php?action=collapse;c=7;sa=expand;da62512=f6b8b8c1b377952b93765672dffbcbc7#c7
Something going wrong in your URL (which I have broken so as not to confuse) ?
It isn't actually going anywhere or an area that lacks permission.
@ DANIELA4
This is the Spanish language sub-forum link https://forum.avast.com/index.php?board=25.0
In my case, I get notifications of days remaining to renew, I have been using paid Avast for years, always with automatic renewal, multi-device and for 3 years. I think the problem arises when the upgrade from Premier to Ultimate was made through technical support. I have sent an email to the support that made the change, attaching screenshots in PDF.