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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: iup1994 on March 26, 2021, 10:57:11 PM

Title: Installing application update never finishes
Post by: iup1994 on March 26, 2021, 10:57:11 PM: Hello, I discovered my Avast Premium Security had an incomplete application update running and it never finishes. I was installing Adobe Acrobat DC and it hung at the very end and their support asked if my antivirus had an incomplete update and that is how I discovered the problem with Avast. Interestingly my Windows update is trying to update and is hung as well.

The Adobe Acrobat actually installed successfully
I have manually stopped and disabled the Windows update service to try to eliminate one factor
I tried to repair the Avast App but it reports " setup is already running "

Need help please to see what next step would be to get Avast fixed
Title: Re: Installing application update never finishes
Post by: Pondus on March 26, 2021, 11:12:47 PM: Quote
Need help please to see what next step would be to get Avast fixed
https://support.avast.com/en-ww/article/Repair-Antivirus/
Title: Re: Installing application update never finishes
Post by: iup1994 on March 26, 2021, 11:22:28 PM: Quote from: Pondus on March 26, 2021, 11:12:47 PM
Quote
Need help please to see what next step would be to get Avast fixed
https://support.avast.com/en-ww/article/Repair-Antivirus/

Thank you, I tried following that guide before this forum post and mistakenly picked "modify", per instructions now I selected "uninstall" but still receive the same response "setup is already running"
Title: Re: Installing application update never finishes
Post by: DavidR on March 27, 2021, 12:23:29 AM: Restarting your system may well end the uninstall function, but it could also leave you with a partial/corrupt installation. This in itself is a problem and you may need to do a clean reinstall.

Clean Reinstall -
1. - Download the avast! Uninstall Utility, avastclear.exe https://www.avast.com/uninstall-utility and save it to your HDD. Make a note of the steps required or print the page.
2. - Download the latest Avast off-line installation file for your Avast Program (see https://forum.avast.com/index.php?topic=255221.0) and save to your HDD.

Follow the instructions in the link in 1.
Title: Re: Installing application update never finishes
Post by: iup1994 on March 27, 2021, 01:16:21 AM: Quote from: DavidR on March 27, 2021, 12:23:29 AM
Restarting your system may well end the uninstall function, but it could also leave you with a partial/corrupt installation. This in itself is a problem and you may need to do a clean reinstall.
Title: Re: Installing application update never finishes
Post by: iup1994 on March 27, 2021, 01:21:49 AM: Thanks for the help. Interestingly I had rebooted and shutdown a few down without it helping the situation. I restarted again holding down shift key, selecting troubleshoot-advanced options-startup settings-restart. The laptop restarted and asked for my bitlocker key, which i was about to lookup and the laptop suddenly powered off. I thought I ran out of battery so I plugged it in, hit the power button, logged in and BAM, Avast flashed its update successful window and I verified the install completed.
Title: Re: Installing application update never finishes
Post by: DavidR on March 27, 2021, 03:38:59 AM: Good news, saves a bit of hassle.
I wonder if bitlocker drive encryption (I have never used it) gets involved or slows/interrupts the uninstall function. Or just a battery condition as you mentioned.