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Consumer Products => Avast Mobile Security => Topic started by: m_s_d_82 on March 29, 2021, 01:37:11 PM

Title: MOBILE Anti-Theft Poco phone
Post by: m_s_d_82 on March 29, 2021, 01:37:11 PM

Hi everyone
i have the avast account installed on my pc, laptop, and mobile, all with the same account.
the problem is that i can't use the Anti-Theft, on my PC and Laptop i can see my mobile in the devices list, but i can't send the command it say "impossible to connect"
what i have to do? cancel and install again the mobile?? o there is something in the setup that is wrong?

Title: Re: MOBILE Anti-Theft Poco phone
Post by: r@vast on March 29, 2021, 02:27:22 PM

Hi,

Please ensure that you have granted all the necessary permissions on the device.
https://support.avast.com/en-ww/article/Enable-Android-Anti-Theft/
https://support.avast.com/it-it/article/Enable-Android-Anti-Theft/
Some features are only available in the paid version of the app.
https://support.avast.com/en-ww/article/Android-Anti-Theft-FAQ/
https://support.avast.com/it-it/article/Android-Anti-Theft-FAQ/