Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: david.riewe on March 30, 2021, 01:59:05 AM

Title: Why do you crooks keep trying to bill me
Post by: david.riewe on March 30, 2021, 01:59:05 AM

I have cancelled every subscription yet you crooks keep trying to bill me.

Title: Re: Why do you crooks keep trying to bill me
Post by: DavidR on March 30, 2021, 03:18:05 AM

A little more information (excluding license/subscription number or personal information) would be helpful.
e.g. product you are being billed for, by whom billed, etc. ?

It sounds like you haven't cancelled your auto renewal payment mandate.
Cancelling automatic renewal of the Avast subscription - See https://support.avast.com/en-en/article/35 (https://support.avast.com/en-en/article/35).

If the funds have been taken:
Refund request - https://support.avast.com/en-ww/contact/sales_refund (https://support.avast.com/en-ww/contact/sales_refund) If you haven't got the Order ID, etc enter 00000000 and give as much information that you can to help identify it.